I contacted Central Plumbing Heating and Air after contacting several plumbing companies in North County with no success. I could not get anyone to come out, until I contacted Central Plumbing Heating and Air. I had been referred to Central Plumbing Heating and Air from my parents. Throughout the entire process, they were very professional and courteous, and the technician that came out really knew what he was doing and kept me informed and told me what he was doing the entire time. At the end of the day (I had a lot of work that needed to be done), he then educated me on a few things that I could do just for maintenance. Overall, an excellent experience!!
Posted: 7/06/2011 • Link to this review
We appreciate you taking the time to write a review about your experience with our company. We strive to meet our client's needs in a timely manner and satisfied clients are our number one priority. We appreciate your business and the kind words. Thank you. Roland Harman, President.
I first used Central Plumbing at my home when I needed some sink supply lines changed. Our appointment time was at 1pm and they were there EXACTLY at 1pm! That in itself was amazing, that a contractor was on time. I then directed them to the sink and opened the sink door to find i forgot to move all my stuff, they said no problem and moved it all out, they changed out the lines, then when done, wiped down completely under the sink even though they did not make a mess. Great job. Tom F
Posted: 11/16/2010 • Link to this review
Thank you for taking the time to post a review about your experience with our company. We pride ourselves on providing quality services and it is nice to be recognized for that. We appreciate your business and your kind words. Thanks, Roland Harman, President.
I have used other plumbers in the past and have felt like I was taken advantage of. That is the total opposite of Central Plumbing. They came and had my drains fixed in no time and cleaned up the "mess" like it wasn't even there. They did this all for a very reasonable rate. Referred my grandmother and she also was very satisfied with the service. Now I never have to worry about finding a good plumber. Thanks Central!
Posted: 10/27/2010 • Link to this review
Thank you for taking the time to post a review about your experience with our company. We sincerely appreciate your business and are glad we have earned your trust. Thanks for the referral too! Roland Harman, President.
We have known Central Plumbing for over 12 yesars and we have worked with the employees on numerous occasions. They are extremely conscience, very sincere and understanding. We have referred Central Plumbing to many of our friends and co workers and their integrity, personality and work ethics make them a pleasure to work with. We highly recommend Central Plumbing.
Posted: 10/27/2010 • Link to this review
Thank you for posting such a positive review about our company. We appreciate your kind words and thank you for the referrals. Roland Harman, President.
Thank you for posting a review about our company. We pride ourselves on providing quality services and appreciate your kind words about your experience with us. Thanks, Roland Harman, President.
I called Central at the recommendation of a friend when I had a problem with a broken faucet. The technician was very professional and knowledgeable, he explained the options and pricing to me, and did a great job. I will definitely use them again and will be recommending them to my friends too.
Posted: 4/08/2010 • Link to this review
Thank you for taking the time to post a review about your experience with us. Customer satisfaction is very important to all of us at Central Plumbing and it is nice when we get such positive feedback. We appreciate your business and look forward to working with you again. Roland Harman, President.
Unbelievable! We called Central Plumbing to do a routine gas shut-off for a clothes dryer, which involves unscrewing the gas connection on the dryer and and screwing an end-cap on the supply line. It takes less than five minutes to do this and a five-dollar part (if you don't already have one). Central's plumber showed up and announced it would be $210 to do it! We refused to be over-charged and capped the gas line ourselves. Naturally, I agreed to pay his $39 service call and gave him $40 cash, to which he replied that he didn't carry any change! Hard to believe that a plumber who over-charges like that didn't have a dollar in his wallet. CALL AT YOUR OWN RISK!
Posted: 11/23/2009 • Last edited: 10/22/2012 • Link to this review
We would like to respond to your review posted on 11/23/09 pertaining to our service call to your home. It is unfortunate that you choose to post such a mean-spirited and inaccurate review before making any attempt to resolve this matter with us. Customer satisfaction is our number one priority and we would have made every attempt to resolve this in a more amicable manner.
Our technician assessed your needs and quoted you a price of $210 to do the complete job of pulling your dryer out, shutting off the gas at the main meter, removing your gas connector and shut off, as per your request, and then capping off the ½" gas line. At that point, he would turn the gas back on at the meter, check for gas leaks, relight all pilots and check operation of all gas appliances. Obviously, this is not a simple five minute job as you stated. We can only assume that you called a professional contractor out because you wanted the job done correctly and safely. That is what is required to do the job properly. When you told the technician you weren't happy with the pricing, he even offered to reduce the price to $173 by giving you a coupon discount (even though you didn't actually have the coupon). At that point, you declined to have the work done and paid the $39 service charge you had agreed to pay. As far as the cash issue, our technicians do not typically carry cash on them to make change. We accept all major credit cards and checks and it is very rare that we are paid in cash. Customers that choose to pay with cash usually have the exact amount. We apologize that we didn't have the $1 change, but will send you $1 by mail. Roland Harman, President
We appreciate your comments and your taking the time to post a review. While a 25 year old furnace isn't as efficient as those sold today, if it is serviced before each heating season, it could still provide several more years of use. We are glad we were able to check it for you and give you peace of mind that it will operate safely for you and your family. Thank you and don't hesitate to contact us for all your Plumbing, Drain Cleaning, Heating and Air Conditioning needs. Roland Harman, President.
$258 to unclog an overflow drain that took less than 30 minutes? Never again will these people set foot in my house! Wouldn't give a price over the phone, had to come out, minimum $79 charge, waived if they did the work. Waived? How about tripled?
Posted: 7/22/2009 • Last edited: 5/03/2011 • Link to this review
We were quite surprised by your review and wish you would have contacted us to try and resolve this matter in a more professional and amiable manner. We strive for complete customer satisfaction and feel our pricing structure is in line for the quality of work and warranty we provide. We would like to respond and clarify a few items that you mis-quoted or failed to mention. First, you called on July 21st in the morning and since you were a repeat customer, we squeezed you in during a very busy time in the middle of the heat wave and gave you same day service. We quoted you our standard diagnostic charge over the phone which is the only price we can give site unseen. Once we arrived at your home, our technician assessed the situation, performed diagnostic tests on your equipment and determined that your condensate drain was blocked. At that time, he gave you an exact price for the repair from our Up Front Pricing Guide and you authorized us to proceed with the repair. Our technician made the repair and got your air conditioner in working order again. You signed the invoice after the job was completed stating you were satisfied with the work completed, we accepted a $10 off coupon you presented to the technician and you paid the balance due of $248.88. The technician was onsite from 3:40 until 4:26 so your statement that we were there less than 30 minutes is not true. As we stated above, you were given the price for the repair up front and you made the choice to have the repair done at that time for that price. If you were not happy with the price, why did you authorize us to proceed with the work? Please contact us if you wish to discuss this matter in greater detail. Thank you, Roland Harman, President.
The technician came out to tune-up my AC unit, but may have helped to save my life in the process. He noticed some dangerous loose wires in the attic that caused the hall light to flicker on and off when the line was touched. I had the problem repaired right away. Thanks Joel for the great customer service and technical skill and ability you brought to my home. I will refer family and friends to you.
Posted: 6/13/2009 • Link to this review
Wow - we are very glad we were able to help you avoid the potential danger with the wiring in your attic. Working with our customers to maintain a safe and comfortable home is a big part of what we do and is very important to us. Thank you for taking the time to share your experience with Joel and our company by posting your review. We appreciate it and your business and will share your comments with everyone at our next company meeting. Roland Harman, President.
The folks at Central Plumbing are friendly, reliable, prompt, and their prices are fair. They know their stuff, they get the job done, their techs are pleasant and professional to deal with, and they clean up after themselves. What more could you want in a plumber?
Posted: 3/03/2009 • Link to this review
Thanks for taking the time to post such a nice review about our company. We are happy that you were satisfied with all areas of our service -- that is what we strive for with every job! We appreciate your business and look forward to working with you again in the future. Thank you, Roland Harman, President
I am a contractor and I call Central Plumbing for all of my plumbing and heating and air conditioning needs. The company shows up on time, they are professional and the price they quote is the price you pay. No trickery or mark ups. Central plumbing is the plumber that contractors call so you know they are good and the prices are fair.
Posted: 2/25/2009 • Last edited: 10/25/2010 • Link to this review
John, we appreciate your business and enjoy working with you. Thanks for taking the time to post a review about your experience with our company. We look forward to working with you on many more jobs in the future. Thank you, Roland Harman, President.
My wife and I have been using Central for over ten years now. The staff at all levels has always been professional, courteous and helpful. Every time Central has came to our house they left the area being worked on cleaner than they found it. We recommend this company to everybody we know.
Posted: 2/12/2009 • Link to this review
All of us at Central Plumbing, Heating & Air Conditioning appreciate your continued customer loyalty over the past ten years. Thank you for taking the time to write your review. Sincerely, Roland Harman, President.
I called Central out to check my furnace that didn't seem to be working quite right. The service man took a look at my system and recommended their tune up and cleaning service. He did a thorough check and cleaning of my furnace. The service man was professional and explained everything to me in detail. He cleaned up after himself and even wore shoe coverings to make sure he didn't track in any mess from outside from all the rain we just had. My furnace is now working great and I feel like the $109 I paid for the service was well worth the price for the peace of mind knowing that my furnace is working safely and efficiently. I will definitely call on them again in the future and will recommend them to my family and friends.
Posted: 2/10/2009 • Link to this review
We're very pleased to hear that you're enjoying trouble free furnace operation. Our technicians work very hard to complete each job to the satisfaction of our clients and leave the work area clean. Thank you for taking the time to review us. Please call anytime you need Plumbing, Drain Cleaning, Heating or Air Conditioning work done. Roland Harman, President.
These guys are great. When you need them there in a hurry you can count on them. Their technicians are knowledgable and capable. The rates are fair and the service is friendly and reliable. I would recommend them to anyone.
Posted: 2/04/2009 • Link to this review
We love to meet our clients needs in a timely manner and appreciate you to taking the time to write your review. Satisfied clients are our number one priority and hopefully they tell all their friends and neighbors how happy they are with our service. Thank you. Roland Harman, President.
CA State Contractors License #478128. A+ Rating Better Business Bureau. Member Plumbing, Heating & Cooling Contractors(PHCC). Fully insured including Workmans Comp. California License C36-Plumbing & C20-Heating & Air.
* By Appointment Only
* 24-Hour Service Available
Sell energy efficient water heaters, furnaces, a/c equipment, & water saving plumbing fixtures. Reclaim & recycle all refrigerant per EPA standards. Recycle all electronics, batteries & metal from jobs. Sell biological enzyme drain cleaner instead of harsh chemicals. On website, have a Go Green page with water & energy saving tips. Include 20 Gallon Challenge Water Authority Literature with all invoices to promote water conservation. Company policy is to reduce waste whenever possible.