We've used Richard for two good-sized jobs in the last 16 months - he replaced the line from the meter to the house in September 2009 and put in a new water heater last Saturday. Both jobs were finished quickly and on budget. Call and explain your problem, and he will help you troubleshoot over the phone to save you and him unnecessary work. We're very satisfied.
Posted: 12/25/2010 • Link to this review
IF I WANTED YOUR DUMBXXX OPINION I WOULD GIVE IT TO YOU. I DONT KNOW YOU AND YOU DONT KNOW ME GROW UP AND GET A LIFE. JUST REMEMBER THAT I DID PAST MY PLUMBING TEST AND IF YOU COULD FIX YOUR TOILET YOURSELF THEN YOU WOULDNT BE LOOKING FOR A PLUMBER TO DO IT FOR YOU. SO I GUESS THAT MAKES ME BETTER THAN YOU. GO BACK TO AFRICA Thank you, Richard Sauerhoefer 409 Springfield Dr. Woodstock, GA 30188
Posted: 12/21/2010 • Link to this review
While I can't rate any work that was done, I do have a positive impression of this company... I needed my septic system pumped, jetted, and inspected. They no longer handle the work I needed but Richard took the time to explain the steps I needed to go through and some things to look out for. Based on this conversation and the time he took to talk to me, I would certainly consider him for future plumbing work
Posted: 1/05/2009 • Link to this review
My wife handled this one, and they charged an exorbitant price to replace a leaky shower handle which took less than an hour. Bill is not itemized, just the total amount, which was a good bit more than their original estimate.
Posted: 11/21/2008 • Link to this review
customer tried to repair themselves and made a simple repair very difficult to do.the price was only $75.00 more than qouted and thats because they damaged it more than original diagnosis determined they should have called a pro first. had to make 3 trips to help them clean up their mess.one to diagnose one to install part to make leak stop and third trip to install new trim pieces we spent three hours trying to find.problem was solved for a very fair price. they see it as 1 hour when we really had 6 hours total in job. try finding a plumber in this town for $425.00 for six hours of labor plus $150.00 in parts.we do appreciate all our customers and we always go the extra mile to help them every time.most of them appreciate it and some of them you just cant please no matter what you do.sorry you were disappointed but remember we did solve your problem. we look forward to serving you in the future.
I sat around today waiting for the plumber to show up between 2 and 5. No one showed. What a waste of time....dont waste your time on this company.
Posted: 10/07/2008 • Link to this review
our company policy has always been to call our customers before we dispatch our service techs. we let our customers know this at the time of their call. IF YOU DONT ANSWER YOUR PHONE OR RETURN OUR MESSAGE WE HAVE TO ASSUME THAT YOU AREN'T HOME. WE DO APOLOGIZE FOR THE INCONVENENCE AND HOPE TO BE ABLE TO SERVE YOU IN THE FUTURE
The owner came out with his crew and did the work. Work was done well. No problems with it but the owner was very rude and unprofessional. Also the work they did was extremely high. Insurance paid for the work but the Insurance Co. also thought the cost was high. Bill was padded and exhorbinate. I would never use this company again as I felt I could not trust them.
Posted: 6/04/2008 • Link to this review
CUSTOMER WAS GIVING A PRICE TO PERFORM A TASK UPFRONT ONCE JOB WAS COMPLETED THE PRICE WAS REDUCED BY $1200.00. I DONT UNDERSTAND HOW THAT MAKES US RUDE AND UNPROFESSIONAL.WE BUILT OUR COMPANY ON TRUST AND INTEGRITY AND WE DID OUR JOB RIGHT AND WE DROP THE PRICE AND ATTEMPTED TO MAKE OUR CUSTOMER HAPPY. BUT THIS JUST GOES TO SHOW THAT YOU CANT PLEASE EVERY ONE EVEN WHEN YOU DO A GREAT JOB AND SAVE THEM MONEY. WE ARE SORRY YOU WERN'T SATISFIED
Payless Plumbing completely redid our septic tank drain field. They were professional, communicated well, showed up on time, and completed the job on schedule and budget.
Posted: 5/09/2008 • Link to this review
ANOTHER SATISFIED CUSTOMER TO ADD TO OUR LIST.THANK YOU FROM THE EMPLOYEES OF PAYLESS PLUMBING
I was very pleased with the service I received from Payless Plumbing. I called because they were located close by and had good reviews on Kudzu.com. Our water heater went out on Saturday, the day of all the Tornado Warnings in Cherokee County, and I fully expected to be setting up an appointment for the following week and living without hot water for a few days. However, to my surprise Richard was at our home and had a new hot water heater completely installed within a total of two hours from my phone call. Needless to say it's not everyday you can call a service company and get them out in the same day let alone within this short timeframe and on a day filled with Tornados! I will recommend Payless Plumbing from now on to anyone needing a plumber.
Posted: 3/17/2008 • Link to this review
ANOTHER SATISFIED CUSTOMER TO ADD TO OUR LIST. THANK YOU FROM THE EMPLOYEES OF PAYLESS PLUMBING
The company was too busy and had to reschedule too many time. They seem like a good company but they did not work for us.
Posted: 1/17/2008 • Link to this review
SORRY FOR THE DELAY THAT IS NOT NORMAL PROCEDURE FOR US. WE HOPE YOU GIVE US ANOTHER CHANCE IN THE FUTURE
I called today and was able to get someone to come out and check my problem tomorrow. I have had no luck in the past with repair companies so I am happy just to get a good response and quick action.
Posted: 10/22/2007 • Last edited: 1/02/2008 • Link to this review
ANOTHER SATISFIED CUSTOMER TO ADD TO OUR LIST. THANK YOU
Do not use these people, unless you want a nightmare in front of you. I had to have every bit of their work redone. I tried to get it resolved, via plumbing board and still not justice. Go Somewhere else. They CHanged their name on Kudzu from Payless Sewer & Drain to Payless. That should you how HONEST They are.
Posted: 3/27/2007 • Last edited: 1/02/2008 • Link to this review
HERE WE GO AGAIN.I CANT FOR THE LIFE OF ME FIGURE SOME PEOPLE OUT.THIS IS 3 YEARS OLD AND SHE STILL DOESNT GET IT.WE PERFORMED A SERVICE AND 1 YEAR AFTER THE JOB WAS COMPLETE SHE STARTED COMPLAINING.SHE TRIED TO SUE US AND WE HAD OUR ATTORNEYS ALL MEET AT HER PLACE HER ATTORNEY TOLD HER FLAT OUT SHE DOESNT HAVE A CASE.SHE TRIED THE LISCENCING BOARD AND THEY FOUND NOTHING WRONG WITH OUR WORK.THERE WAS NO ONE WHO COULD FIND FAULT WITH WHAT WAS DONE BUT HER.SHE IS MAD AND VERY BITTER AND NOTHING BETTER TO DO WITH HER TIME BUT TRY TO SLANDER HONEST AND HARD WORKING PEOPLE AND SWINDLE TRY TO TAKE ADVANTAGE OF PEOPLE AND TRY TO GET SOMETHING FOR FREE.FROM THE EMPLOYESS OF PAYLESS PLUMBING SERVICES WE ONCE AGAIN THANK YOU FOR THE OPPORTUNITY TO SERVE YOUR PLUMBING NEEDS AND IF YOU EVER NEED A HONEST PLUMBER DONT HESITATE TO CALL WE WILL BE RIGHT OVER.
My septic tank backed up into my house on a weekend and this was the only company that had someone available to help me. They showed up when promised and did a great job. The technician didn't leave until the problem was corrected. I wouldn't trust anyone else!
Posted: 3/01/2007 • Last edited: 1/02/2008 • Link to this review
TRUST HONESTY AND INTEGRITY IS WHAT SETS US APART FROM OUR COMPETITION.THANK YOU FOR YOUR SUPPORT FROM THE EMPLOYEES OF PAYLESS.
I had an emergency in the middle of the night, a pipe busted in my wall. When i called they calmed down and assured me they had a plumber on the way he was there very soon after that and got everything repaired & cleaned up. The rates were very reasonable and the work was phenominal. I would recommend Payless Plumbing anytime to anyone.
Posted: 2/26/2007 • Last edited: 1/02/2008 • Link to this review
WHAT A CONCEPT.YOU HAVE A PROBLEM AND YOU ARE ACTUALLY ABLE TO FIND SOMEONE TO HELP.THANK YOU FOR THE OPPORTUNITY TO SERVE YOUR PLUMBING NEEDS FROM THE EMPLOYEES OF PAYLESS.
My hot water tank died. I got Payless' number off the yellow pages website because I liked the name! Richard answered my call at 7 AM on a weekday and said he'd have someone out between 10 and 12 that day and that they would call when they were enroute. At 9:30 I rec'd the call and Donnie was at my house before 10 AM. The next day I had a tankless water heater installed by Kevin. He and Donnie were both very professional. A few days later I called to let them know the water wasn't hot enough in my shower. Kevin came back and spent about 40 minutes checking all the faucets. In the end we agreed that the water heater's thermostat read 8 degrees higher than the actual water temp, so he just turned it up. There was no charge for this second visit and he showed up earlier than I had been told he would. OVerall, I was very pleased and will use these guys again. Very responsive and professional. They do what they say they will do.
Posted: 2/07/2007 • Last edited: 1/02/2008 • Link to this review
CUSTOMER SERVICE SECOND TO NONE. THAT IS WHAT MAKES OUR COMPANY GREAT. THANK YOU FOR YOUR SUPPORT. THE EMPLOYESS OF PAYLESS PLUMBING
WHEN MY HOUSE WAS FLOODED AND I COULD NOT SEEM TO FIND ANYONE THAT CARED I FOUND PAYLESS.THEY HAD AN IMMEDIATE RESPONSE AND WERE MORE PROFESSIONAL THAN ANY CONTRACTOR I HAVE EVER USED.NOT ONLY DID THEY SOLVE MY PROBLEM THEY BROUGHT AN EXTRACTION COMPANY TO SOAK UP THE WATER.I COULD FEEL A GENUINE CONCERN FOR MY CONDITION FROM PAYLESS AND I HIGHLY RECOMMEND THEM TO ANYONE...WHICH I ALREADY HAVE,THEY HAVE BEEN TO MY MOTHER'S HOUSE ALSO.THANK YOU PAYLESS VERY MUCH!!!!!!
Posted: 2/04/2007 • Last edited: 1/02/2008 • Link to this review
ANOTHER SATISFIED CUSTOMER HAS SPOKEN AND WE HAVE LISTENED. THANK YOU FOR YOUR SUPPORT. THE EMPLOYEES OF PAYLESS PLUMBING SERVICES