Overall the experience with Champion Windows was okay. The quality of the materials and installation was very good. The materials were ordered incorrectly. When the door was installed, the error was reported to the company and we never received a call back to correct the error. I am very disappointed in their lack of concern and action taken to correct their mistake. Their customer service department needs improvement. The door was rather expensive and I expected a more timely response to our dissatisfaction. It has been three weeks since our initial complaint was placed and we have yet to receive a call from them.
Posted on GuildQuality: 11/09/2016
all involved were professional, courteous, and on time. the installers did a great job of installing my windows and cleaning up after. I am well pleased with my new windows and appreciate the great service by all involved from start to finish.
Posted on GuildQuality: 10/24/2016
The workers were professional and stay on task until completion. They were some of the best crew I have seen in a long time. They answer all questions and kept us informed of their schedule concerning the job. They gave us the type of service that should be rewarded. GOOD JOB!
Posted on GuildQuality: 10/10/2016
I asked for quate this time, since I still asked 2 more company to quate. When Champion sales show quate $16000, I told him I had $12000. All of sudden, he started panicking and start saying like "Campion product is best! Why you don't buy from us!" I told him nicely that I want to get more quate from other company. Then he started to yell at me "You won't buy from me!" I asked him to leave quate and he said "No! You don't buy! I don't give it to you!" I called customer service and they told me that they'll call back next business day, but they didn't. What kind of company Champion window is? I'm sure that they don't take good care of you after they receive money
Area Suwanee, GA
Cost $30,000 and over
Date September 2016
Posted: 9/21/2016 • Link to this review
It's been about a year since Champion completed the building of our three-season sunroom addition. We use the room a lot and are extremely pleased! Neighbors and friends have commented very favorably about the appearance and quality of this addition. We had a quote for the addition from another company that was significantly lower but decided that Champion's reputation, quality, warranty, and professionalism were worth the extra cost.
Soon after contacting the company, a sales rep came to talk about the benefits of a three-season sunroom addition. Not only did the rep show us pictures of projects that Champion had completed but he spent time discussing the construction process. It would involve expanding an existing deck and making much of it into the sunroom. The installation worker was great-- worked tirelessly! Each day he'd tell us what he'd be doing, answer our questions, and inform us of any unexpected "issues".
Area Atlanta, GA
Cost $10,000 - $29,999
Date September 2015
Posted: 8/04/2016 • Link to this review
My dissatisfaction is definitely much more focused on the issues I have with Champion as regards a Sun Room. As this is the final opportunity to leave a review, I have to do it now. I was hoping to see if the sun room is installed or not before I took this survey, but it was not an option based on this being a final notice. They would have gotten a good review if they provided my with a new contact when one was requested
Posted on GuildQuality: 8/02/2016
The process of buying replacement windows can be complicated because there are several choices. However, after visiting the Champion Showroom and after the Sales Manager visited us at our home, we decided Champion was the way to go. Very impressed with the functionality of the windows, the demonstration showing us how the windows with block outside heat/cold, color options and THE LIFETIME WARRANTY was a major factor. Everyone at Champion (Sales and Customer Support) and the installation crew was very professional and courteous. We replaced 17 windows this year and will replace 15 more next year. We are very pleased so far.
Posted on GuildQuality: 7/18/2016
Champion did a beautiful job on my screened in porch. Even better than I expected, everyone loves it. Their work crew was friendly, professional, did an outstanding job. I would highly recommend them.
Posted on GuildQuality: 7/14/2016
We are a proud producer of Green Seal and Energy Star products. Our Champion Comfort 365 Glass will make your home more energy efficient. We are also a Lead-Safe Renovator.
Now is a good time to handle home improvement projects. If you have had window replacement in Atlanta on your list for a while now, then we suggest that you get some good energy efficient windows installed before the winter season sets in. This...READ MORE »
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Now is a good time to handle home improvement projects. If you have had window replacement in Atlanta on your list for a while now, then we suggest that you get some good energy efficient windows installed before the winter season sets in. This kind of an addition to your home can offer a lot of important benefits like lower utility bills, better curb appeal, a smaller carbon footprint, and...Read more »