I would not recommend this company. I waited +4 weeks for an appointment. They called less than 48 business hours from our scheduled appointment after I requested time off from work to say my job was too small for them and that they would not be able to give me an estimate. You are a roofing and gutter company and turning my business back because Hurricane Irma hit and you have bigger opportunities that are worth more? That is just wrong. I came to you and waited the 4 weeks while I could have gone to another company. My job could have been completed by now, but I waited just to be told we don't want your business! All I got was I am very sorry but our technicians have other jobs to cover. They have no idea what other business they potentially lost! Bad job Bell Roofing!!!!
Area Atlanta, GA
Cost $1,000 - $2,999
Date September 2017
Posted: 9/14/2017 • Link to this review
Estimator was helpful and thorough; helped us make good choices. Scheduler Bonnie was also knowledgeable and easy to work with. Kept us fully informed about start dates and times and abreast of any changes. Job took two and a half days for our house and detached garage. Crew cleanup after the job more than met our expectations. The new roof looks great and will clearly add value to our home.
Bell Roofing Company replaced the roof on our house, constructed in 1982, as well as our detached garage.
Area Atlanta, GA
Cost $10,000 - $14,999
Date August 2017
Posted: 8/28/2017 • Link to this review
We had an 18+ year old roof that had accumulated storm damage over the past year, so we started roof shopping. We received 5 quotes and Bell ended up in the middle. Bell applied the least pressure of all the companies. They let us know if we had any questions, they were more than happy to answer them, but we didn't receive weekly phone calls asking when we would send in a signed contract (like some of the other companies we received quotes from). Bell rearranged their schedule to fit the schedule of our insurance adjuster, and have worked well with our insurance company. All of that plus their decades of roofing experience made picking which company to sign with easy. As for the actually installation, the workers arrived a little before 7AM and left a little after 7PM. They ended up having to replace about 20% of our decking due to water damage and age, but still managed to complete the entire project (about 30 squares) in 1 day. They even re-nailed some loose fascia for free. Overall, we're extremely pleased with the entire process. Great roof with great service...can't ask for much more than that! Thanks Bell
Area Tucker, GA
Cost $5,000 - $9,999
Date May 2017
Posted: 5/19/2017 • Link to this review
We contacted Bell Roofing along with a couple other companies to have inspections and estimates done on our roof of somewhat undetermined age that was experiencing some various leaks. Mr. Bell came out himself to do the estimate. As others have noted he is a very down to earth guy, not a "salesman" if you will. Because of the severity of the issues we were experiencing we deciding a new roof would be more beneficial than fixing it and worrying about where the next leak would happen. Bells estimate wasn't the highest or the lowest, but the price along with recommendations from the CDC listserv tipped the scales in their favor. The ladies in the office were very attentive and helpful all along the way. Before we could have our roof done we need to have our chimney repaired. They stayed in close contact with us about a scheduling date, and once the chimney was repair, they were able to get us in a week earlier than our original date. The were also very helpful providing address of other houses they had done in the colors and styles that we were interested in. On the day of install the crew was there by 7:15 AM and had the entire project done and cleaned up by 6:30 PM. The roof looks great and we feel confident in their expertise and warranty that we should not have a thing to worry about for many, many years! Thank you for a job well done!
Area Decatur, GA
Cost $5,000 - $9,999
Date June 2016
Posted: 6/08/2016 • Link to this review
Bell Roofing fixed my leaky roof after another contractor did a shoddy repair. They really stand behind their work. I wish I called them first. I would give them them six stars if I could.
Posted: 7/23/2015 • Link to this review
After working with them I found the quality of their work to be okay and their staff to be extremely kind. We had a bad leak and they said they would repair it. A month later we're still getting water damage. They said OF COURSE THE REPAIR DIDN'T FIX THE OTHER DAMAGED AREA! They explained that the water was damaging that area from a different problem. Why didn't they tell me that in the first place? I showed them the entire damaged area and I trusted them to tell me what it would take to solve the problem. What they repaired only fixed half the problem and they acted like I should have known that! I don't know anything about roofing, leaks, or the repairs to fix them. That's why I called them to advise me on what needed fixed. Now a month later I have MORE damage, I have to find someone else to come repair it and repaint something I already had paid to repair. I understand that misunderstandings happen, but they are the professionals and when I show them damage they should explain exactly what it would take to solve all of the problems causing the damage not what it would take to solve half of the problem. I paid them understanding that the solution they offered would fix the entire problem because that is what I asked to be fixed. They did the suggested repairs they just didn't tell me their repairs wouldn't stop the whole problem which they knew. They also saw other areas that needed to be repaired and didn't tell me about them so now I have more damage to fix!
Posted: 5/20/2015 • Link to this review
I would like to recommend Bell Roofing for their integrity and high quality work. We signed a contract with them to replace a part of our roof on a rental property. Due to an internal miscommunication, when the work crew arrived on the morning of the job, they had ripped off about 80% of the entire roof (which was less than 5 years old). When the supervisor arrived, he realized that it was his mistake, and on discussing with his boss, they decided to replace the entire roof at no additional cost to us. They decided to rip off the remaining 20% as well, so there would be no mismatch or issues. At no time were we pressured to pay extra, nor did we have to argue with them to fix it, they just owned up and did the right thing. I know we got a brand new roof for a fraction of the true price and that Bell Roofing lost money on this job. I would like to help them get more business for doing the right thing. Call them for a free estimate and it's pretty likely that Charlie Bell, the owner, will come out and do the consult.
Posted: 8/05/2014 • Link to this review
From when I emailed them to when the roof was completed, Bell Roofing took great care of us. Got us set up with the proper type of roof for our house, we have a "flat" roof section, and they were one of two companies to tell us that we needed a special roof to meet code. Charlie was the only person to not recommend ridge venting, We have no soffet vents, so ridge venting wouldn't work well. I loved that the owner is the one who gives you the quote, not a salesman who will keep selling you things, to drive up the price. Charlie told me what I needed, and what it would cost to do it right. When they started stripping the old roof, an older roof was found under it, but they still got the roof up in one day. Save the gutter gaurds, which they put back up the next day, and it looks like they replaced some with out charging me! Honestly couldn't be happier
Posted: 2/21/2014 • Link to this review
Bell Roofing did a great job with our roof repair last month. We had several spots in our roof that were in serious need of some TLC so we decided to give them a call. The technician who came out arrived on time and educated us on all of our options. What I appreciated the most was the fact that he told us what was best for our situation and not just what would make them the most money. After a couple of days, the job was completed and the crew did a great job in cleaning up.
Posted: 2/04/2014 • Link to this review
I needed to replace the shingles on my parents roof. After getting multiple estimates from different Atlanta roofers I decided to go with Bell Roofing. It was a great decision. The people at Bell Roofing are professional, hard working, and honest. I can't express enough how pleased I am with the work they accomplished.
Posted: 1/06/2014 • Link to this review
Charlie put a new roof on one of my properties. It was a big job given the number of layers and the age of the house. Great attention to detail and clean up. He has a dedicated crew that has been with him for over 12 years. Office person Donna is very knowledgeable and service oriented. i even call her when i need to find other skilled contractors! They are proud of their work and stand behind it! Charlie ain't the cheapest, but you will get a great roofing job and that is worth a lot!
Posted: 5/28/2012 • Link to this review
Bell Roofing fixed a major leak in my roof due to flawed construction by the builder. Several months later, another leak suddenly developed after a severe storm, and Charlie found and fixed that one too (a branch had been driven through the roof - yikes!). Always courteous, on time, professional! love these guys!
Posted: 9/21/2011 • Link to this review