* By Appointment Only
Great service overall. Was able to give us a quote and start work quickly, which was great. Clearly communicated timelines and all the work that would be done. Very knowledgeable, able to... answer all our questions and give good advice re: design decisions. Very impressed with the finished product. Our floors went from old, gray, and stained to brand new due to the work by Jerry and his team. Couldn't be happier with how the floors turned out.VIEW MORE »VIEW LESS »
I hired Chastain after viewing the exceptional refinishing job they did on one of my neighbors floors. Mine turned out even better. Jerry and his team gave great attention to detail and the end... result is the most beautiful wood floors I have ever seen. We did the whole house and even though the floors are 105 years old they look in new condition and also benefit from a desirable patina around the antique nails. Jerry came up with a custom stain color which was a perfect and everyone that comes to the house just stares and the floors with their jaw open. Its really that good. Given the quality, reliability, attention to detail, etc I would have expected the price to be a lot more. We have improved the value of our property far beyond the cost to refinish the floors. DO IT DO IT DO IT. You will be glad you did and Jerry is your guy. None better (this is not the 1st 100 year old floor we have refinished).VIEW MORE »VIEW LESS »
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Chastain Wood Floors recently completed an entire refinishing of my Buckhead home. I was very particular about the quality and look of my home. I could not be more pleased with the level of professionalism and care Chastain Wood Floors took with my floors. I was consulted along the way and even was shown several samples before I made the final decision on the final product. They were thorough and I could not be happier. Highly recommended!
Posted: 2/28/2009 • Link to this review
Seriously, in a 1957 home with a prior family of 6, it looked like the floors had never been refinished. The nails straight into the floors in an effort to reduce noise made most companies tell us we'd have to rip them up and start all over (no way!) or rip up the sections with nails and try to match them (good luck!). Jerry was the only company who gave us up-front estimates and honest feedback of what he could do. He ended up being the least expensive and if I knew how amazing the hardwoods were going to turn out, I'd have paid more! He owns the company and does all his own work with an assistant, so their attention to detail is superb. Even when I said they didn't have to do inside the closets, they still did, cleaning up everything along the way. Such personal service with attention to detail is rarely found in this day and age. Jerry also allowed up multiple stains so we could make a decision and gave us honest opinions, regardless of what stains he had in stock. Absolutely a high-class operation I'd recommend to anyone, so you can e-mail me if you want before and after pictures!
Posted: 1/19/2009 • Link to this review
This company not only provides a quality product, they also do it for a very reasonable price. The workmen were at our house on time each morning. The work was done exactly as described and finished on time. I could recommend this company to anyone. Thanks for a great job.
Posted: 9/22/2008 • Link to this review
I am very pleased with Jerry of Chastain Woods Floors. Performed a beautiful and professional job. Kept the work area extremely clean. He was always on time and consistently trying to please. If you need help with your floors, this is the guy to call.
Posted: 5/20/2008 • Link to this review
Jerry and crew at Chastain Wood Floors installed new flooring in our bedroom last year. We were so pleased that we asked him to refinish the rest of our wood floors while we were out of town so that we wouldn't have to worry about being out of the house while they put down three coats of polyurethane. They did a fantastic job, and our house was ready for us when we came back from vacation. There aren't many folks you could trust your house to while you are out of town, and Jerry did a great job.
Posted: 5/15/2008 • Last edited: 3/12/2009 • Link to this review
I recently hired Chastain to refinish my 50 year old floors in my Brookhaven home. I also had my old floor grates removed. My floors had lots of 'gaps' in them. Chastain took the time to putty them all up. The newly refinished floors look great, the gaps are barely noticeable, and you can't even see where the grates where now ! If you have older wooden floors, I highly recommend Chastain to give them 'new life' !
Posted: 3/27/2008 • Link to this review
My old, beat-up hardwood floors have been transformed into beautiful, like-new condition thanks to Chastain Wood Floors (and these floors have been through a lot since this 1951 Brookhaven home was built!) The crew carefully moved all the furniture before tearing up the carpeting. And they did a fantastic job of patching in a HVAC vent so that it isn't even noticeable. The dustless system they use was an important aspect for me due to my concern for my 2 cats. And they were willing to refinish my floors 1 room at a time- that was all I can afford right now. Thanks guys! Great job! I plan to have you back for more work this summer.
Posted: 2/22/2008 • Link to this review
I have a small home in Buckhead with 70 year old hardwood floors that were in terrible condition. A friend recommended Chastain Wood Floors and I gave them a call. They came out and looked over my floors. They didn't hype or oversell, they talked straight about the condition of my floors and what I could expect. They emailed a job estimate within a few days defining what they would do, and it was reasonable. The work went well, they showed up when they said they would, which I REALLY appreciated. They removed tile from a front entry area and wove new hardwood into the existing floor. They removed linoleum from the kitchen, leveled the subfloor and installed new oak floors. Then they sanded all the floors, sampled stains for me to choose and finished with 3 coats of poly. One thing that was "above and beyond" bears mentioning. One afternoon, the crew arrived right on time to apply a second coat of poly. They ended up waiting almost 5 hours till the plumbers and appliance people were finished and worked late into the evening to keep my remodel on schedule. And they didn't complain or make me feel bad about it. Our new floors and refinished old floors look great. I find myself looking at my floors all the time. I never knew such beautiful floors were already in my house, 1/16th of an inch below the surface, waiting to be revealed. My only regret is that I didn't do this 25 years ago when I bought the house.
Posted: 2/11/2008 • Link to this review
Chastain Wood Floors took on a hardwood floor repair project for us that no one else was willing to take. They provided very prompt service and did a great job. I was pleased that Jerry, the owner, was interested in recycling an old board from beneath our house for the job. The repair looks great - I'll certainly call on them again.
Posted: 2/03/2008 • Link to this review
Jerry did a great job and provided excellent customer service. He removed 40-year-old carpet from the upstairs bedrooms, restored the hardwoods underneath, and blended them with the hardwoods in the upstairs hallway, stairs and lower floors. He always returned my calls and alerted me to problems (i.e., an upslope in the floor at the end of one of the bedrooms). He also went the extra mile by painting the risers on the stairs when I noticed some scratches (which may or may not have been his doing). Jerry showed himself to be a true craftsman and, unlike a lot of these guys, he was actually on his knees doing the work (along with his helper), not supervising. I'm a new homeowner, but I've already dealt with enough service providers to tell that Jerry's level of professionalism and customer service was exceptional. I only wish he did tile work as well, but all he does is hardwoods--and it shows.
Posted: 10/05/2007 • Last edited: 1/02/2008 • Link to this review
Chastain Wood Floors has done a wonderful job for me three different times! The first time they came I had carpet in two bedrooms that I was tired of and wanted the hardwoods under the carpet refinished. When I purchased my home 4 years ago the floor refinisher pulled up the carpet and said pet stains were too severe and there was no choice but to reinstall carpet. Chastain Wood Floors did an excellent job replacing the pet stained boards at a very reasonable price and I would never want carpet over them again. The other bedroom had strange small stains over most of the room. We decided to stain this floor and double stain where the spotting was not to blend in where the stains were. No one would every know...it looks great. Chastain took great care to get it right the first time. They have since come back two additional times to install hardwoods in my office and in my sunroom. They are professional, clean (not much dust), and courteous. Oh, and at a very reasonable price. I would only call them for all my hardwood flooring needs. Please call me if would like more information. I am in the Morningside area - 404.245.7212
Posted: 9/27/2007 • Last edited: 1/02/2008 • Link to this review
I had "creaky" wood floors and called Chastain Wood floors to see if they could be fixed. Jerry was prompt and worked very hard to improve the condition of the floors. I will be using Jerry on EVERY wood floor project going forward -- he was honest and very knowledgeable. Just found my hard-wood floor specialist...
Posted: 6/05/2007 • Last edited: 10/09/2009 • Link to this review
Jerry did a great job on our hardwood floors. He exceeded expectations in (i) price, (ii) quality and (iii) service. Of all the quotes we got he was the only one who listened to and gave us exactly what we were looking for. I can't recommend him highly enough.
Posted: 4/06/2007 • Last edited: 1/02/2008 • Link to this review
Chastain Wood Floors (Jerry & Crew) refinished our wood floors recently, which included a light sanding, some staining, filling, and 2 coats of poly. They spent extra time on some of the bad spots at no extra charge and the floors look great. They finished when they said they would and were very pleasant to work with. We would certainly recommend them.
Posted: 2/22/2007 • Last edited: 1/02/2008 • Link to this review
Mr.Hadden and his assistant installed hardwood flooring in our dining and living rooms, den, a hallway, and a set of stairs w/landing last year. Beautiful! He is knowledgeable and has sound judgement and good recommendations. He is meticulous, punctual, professional, and takes great pride in his work. The job is not finished until the customer is satisfied. And, he's a very nice man.
Posted: 2/15/2007 • Last edited: 1/02/2008 • Link to this review