This is not a fully staffed spa, although advertisements lead you to believe so; all service done by owner, Antoinette, who doesn't return calls in a timely fashion (if returned at all). A marketing firm Antoinette used sold introductory spa packages; however it was a hassle to get her to honor them because she (and I quote) "wasn't making any money off of them" majority of the profits went to the marketing firm. I know this because she mentioned it over and over. Although I paid for this package, she made me feel as if she was doing me a favor - Because of her attitude regarding HER bad investment, I will not return. She lost the opportunity to gain a permanent client. So much for a "relaxing" spa treatments.
Posted: 7/02/2006 • Last edited: 1/02/2008 • Link to this review
NICHELLE was misled and unappreciative...and Chattel Bajan still DID HER A FAVOR! Nichelle (and many others)made a decison to purchase UNKNOWINLY an "ILLEGAL 4 visit spa package for $49 that was (worth over $300!)from a fraudulent marketing firm." Her check was made out to VISON MARKETING and NOT Chattel Bajan, and we received NO profits from that transaction. Chattel Bajn did not authorize Vison marketing to use our name, logo nor did we design the spa package offers. Unfortunately, Nichelle got "HERSELF" involved IN A SCAM with a fradulent company that was not authorized by Chattel Bajan or it's owner to sell any introductory gift offers. We cannot be aware or responsible for fradualent activity offering "deals that are just too good to be true!" We asked consumers to contact the marketing company to get refunds, only to discover the marketing firm was not a local company and the phone number was invalid. We contacted the local authorites. We explained to Nichelle "over and Over" that she paid her money to a fradulent company,she was a victim of fraud and Chattel Bajan was not legally responsible for her misfortune. And CHATTEL BAJAN DID NOT HAVE TO HONER HER CERTIFICATE. Because we received so many phone calls requesting our services and we wanted to help, Chattel Bajan decided to honor as many of the spa packages as possible as a gesture of good faith. The packages were good for 6 months ..most victims were new to the spa experience, waited until the last minute to schedule or called after the expiration date to make their appointment. We honored as many as we possibly could but were not prepared for the response. We Did TRY TO DO NICHELLE and everyone that was involved in this unfortunate situation A FAVOR! Unfortunately, It was Nichelle that made a bad decision and wants to place the blame on us. Chattel Bajan caters to an upscale clientele accustomed to personalized and quality service. Antoinette is a Nationally Certified Bodytherapis AND a Licensed Esthetician with over 18 years of experience. EACH certificate holder WAS GIVEN her personalized attention and each client loved their services...and have returned and/or referred their friends and family. 99% UNDERSTOOD and APPRECIATED our willingness to honor this unfortunate situation. Chattel Bajan is not affiliated with Vision Marketing in any way and consumers should beware that several other spa establishments were taken advantage of as well. We are very sorry Nichelle could not be satisfied and we wish her the very best.
* By Appointment Only