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Chelsea's Closet

(770) 985-8522

2280 Oak Rd, Ste CSnellville, GA 30078   map »

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Reviews

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Terribly RUDE!, 7/06/2011

This is the worst experience with customer service I have ever had! Donna is the most rude person I have ever had an encounter with. The fact that she is in charge and works with customers is a joke.... I left 3 dresses there last year and when I did she told me not to call her for 3 months and that when I did call I "was not allowed to speak to anyone else" because they didnít know anything about keeping the money straight. She also said that her mother was ill and she would be gone a lot so if I called and was not there do not leave a message because "she did not care enough about the place to check in and she would get to it when she got to it." That should have been my red flag but I left them there anyway. About 5 months later we called to check on them and she said I had to leave them there at least 6 months per the contract I signed. When we called back this week she said I had to leave them there 1 year per the contract. When told she had said 6 months not 1 year, she got an attitude and was so RUDE. Finally she allowed us to pick up the dresses but a word to the wise, DO NOT EVER GO HERE!! IT IS AMAZING THIS PLACE IS STILL IN BUISSNESS WITH THIS KIND OF SERVICE!!!

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WASTE OF TIME-MANAGER VERY RUDE-SNOB, 3/24/2010

STAY AWAY. Crazy hours. Never know when someone will be there. I will never go to this awful store again. The person is just too Nosey and RUDE. Really have no idea how they stay in business. My... 15yr old told me about the store, then when I went in with her--a nightmare.

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Displaying 1-3 of 3

Reviews

LSBurr85

Reviews: 1

Terribly RUDE!

This is the worst experience with customer service I have ever had! Donna is the most rude person I have ever had an encounter with. The fact that she is in charge and works with customers is a joke. I left 3 dresses there last year and when I did she told me not to call her for 3 months and that when I did call I "was not allowed to speak to anyone else" because they didnít know anything about keeping the money straight. She also said that her mother was ill and she would be gone a lot so if I called and was not there do not leave a message because "she did not care enough about the place to check in and she would get to it when she got to it." That should have been my red flag but I left them there anyway. About 5 months later we called to check on them and she said I had to leave them there at least 6 months per the contract I signed. When we called back this week she said I had to leave them there 1 year per the contract. When told she had said 6 months not 1 year, she got an attitude and was so RUDE. Finally she allowed us to pick up the dresses but a word to the wise, DO NOT EVER GO HERE!! IT IS AMAZING THIS PLACE IS STILL IN BUISSNESS WITH THIS KIND OF SERVICE!!!

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tjjtjj

Reviews: 1

WASTE OF TIME-MANAGER VERY RUDE-SNOB

STAY AWAY. Crazy hours. Never know when someone will be there. I will never go to this awful store again. The person is just too Nosey and RUDE. Really have no idea how they stay in business. My 15yr old told me about the store, then when I went in with her--a nightmare.

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jnation6

Reviews: 15

Great place for dressy dresses

This is a great place for prom, homecoming, pageant dresses. The people who work there are very helpful, and honest. They won't tell you a dress looks good on you if it doesn't.

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