Cherokee Basements

(404) 840-4852 www.cherokeebasements.com

5172 Arbor Hill RoadCanton, GA 30115 map »

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Business overview

Service Area

  • Alpharetta
  • Canton
  • Cherokee/Forsyth County
  • Crabapple
  • Cumming
  • Roswell
  • Woodstock

Hours of Operation

  • MON
  • 9:00am
  • 5:00pm
  • TUE
  • 9:00am
  • 5:00pm
  • WED
  • 9:00am
  • 5:00pm
  • THU
  • 9:00am
  • 5:00pm
  • FRI
  • 9:00am
  • 5:00pm
  • SAT
  • SUN

Reviews

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Awesome Professionalism, 7/11/2013

I recently worked with Cherokee basements. I found them to be professional, efficient and trustworthy. I was never charged for things I did not ask for. As for previous comments. I found Mr. Massey... to be very honest and trustworthy. The project went smoothly and as expected. In fact, he went above and beyond what I ever dreamed of or expected. I would definitely recommend Cherokee Basements to my friends and would use them again.

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Buyer Beware. Ask for references, 5/11/2013

By far the worst experience I’ve had with a contractor. I hired Rick in September for a basement job with a completion date of December. In April (note 7 months after the contract was signed), we... were fed up and hired an attorney to correspond with Rick and Cherokee Basements. Despite our many efforts to work with Rick, he has continuously lied to “buy time”. For instance, on several occasions he promised us that workers would be at our house yet they never showed up. Furthermore, since he is rarely on site, he is usually unaware of what his staff is or is not accomplishing. In some cases, work was completed incorrectly or inadequately. When we called him to discuss issues related to the basement, he often gave us inaccurate information or avoided our phone calls. Needless to say, all of the work was not completed and I hired someone else to finish the job.

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Business Referrals

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Reviews

rrask102012

Reviews: 1

Awesome Professionalism

I recently worked with Cherokee basements. I found them to be professional, efficient and trustworthy. I was never charged for things I did not ask for. As for previous comments. I found Mr. Massey to be very honest and trustworthy. The project went smoothly and as expected. In fact, he went above and beyond what I ever dreamed of or expected. I would definitely recommend Cherokee Basements to my friends and would use them again.

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thumb123

Reviews: 1

Buyer Beware. Ask for references

By far the worst experience I’ve had with a contractor. I hired Rick in September for a basement job with a completion date of December. In April (note 7 months after the contract was signed), we were fed up and hired an attorney to correspond with Rick and Cherokee Basements. Despite our many efforts to work with Rick, he has continuously lied to “buy time”. For instance, on several occasions he promised us that workers would be at our house yet they never showed up. Furthermore, since he is rarely on site, he is usually unaware of what his staff is or is not accomplishing. In some cases, work was completed incorrectly or inadequately. When we called him to discuss issues related to the basement, he often gave us inaccurate information or avoided our phone calls. Needless to say, all of the work was not completed and I hired someone else to finish the job.

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TAB434

Reviews: 1

Beware!

I emailed Rick and did not hear back for a week and a half. We had set up an appointment at 9:30 and it is now 11:15 and he has not called or showed up. If we can not even get past the first appointment, I could not imagine what the rest of the project would be like. If you make an appointment with him expect to waste your day.

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newownerCherokee

Reviews: 1

Great Experience with this company

Not sure why there are any bad reviews, actually. I hired Cherokee Basements to fix water damage in my basement. It turns out someone who owned the house prior to me had work done without permits. The owner Rick Massey explained all this to me, and fixed it for a fair price. He was very professional and the job was done in a timely manner. The inspector for the county we live in stated that Cherokee Basements has been around for a long time and that they always do good work. I would choose them again if I ever need work done!

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forsythgolfer

Reviews: 1

OUR BIGGEST REGRET WAS CHOOSING CHEROKEE

This is the first review I have ever written, but I am compelled to review this company because this was the absolute WORST experience we have ever had with a contractor. Our experience with Cherokee was an absolute nightmare. The owner is RUDE and DISHONEST. He lacks integrity (lied repeatedly) and charged us for things without disclosing to us there would be incremental charges or what those charges were. We would have filed a complaint with the BBB but could not afford for Cherokee to further delay (or sabotage) our project. We are fair, honest, and peaceful consumers and were flabbergasted when the owner literally CUSSED US OUT when we were trying to explain to him the things that were not working (and still not working) in our basement. We have to come out-of-pocket to fix things he broke. The owner is EXTREMELY UNPROFESSIONAL. He doesn't return calls, stands you up, and flat out lies. To be fair, there were positives-craftsmanship was good (thanks to Jose). But that truly does not make up for the HORRIBLE CUSTOMER SERVICE. I would NEVER recommend this company to anyone. Choosing a basement contractor is a MAJOR decision as you will likely be investing several tens of thousands of dollars into the project as we did. Think hard about who you go with and do not rely on BBB ratings alone. Get personal referrals (that are NOT provided by the company.) I wish we had done that before signing on with Cherokee. All I can say is thank goodness we have an attorney in the family.

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Dawg95

Reviews: 2

Poor Experience

I am unable to comment on Quality of Work or Value since we did not get past the initial estimate. Our appointment was at 9:30. I called at 9:40 to be told he was just around the corner. I called again at 10:10 and he was in the neighborhood. No apology when he arrived. I asked him to tell me about his company and received a terse "we finish basements." It went downhill from there. I would assume this is why they have not been reviewed in almost 2 years.

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naturegoddess

Reviews: 2

Why use anyone else???

I recently received several quotes for a basement in my new home I purchased and then decided to go with Cherokee Basements again because of some work they did for me a few years ago. Once again I was so pleased and thought why did I even think about going to anyone else.

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TomR22

Reviews: 2

Home Owner Tom

Excellent work! I'm so happy with the basement! They REALLY do a great work! That's why in this economy they are still in business. I'm impressed by Rick and his crew! Wish you well and Thank you so much! Recommend!

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AngieH

Reviews: 2

Great Company!

The folks at Cherokee Basements offer quality work at fair prices. We found them to be professional, dependable and flexible. We would definitely do business with them again. Don't hire anybody else to finish your basement until you have gotten an estimate from them. You won't regret it.

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kupeters

Reviews: 2

Basement Buildout

Rick and his staff did a great job on our basement from the initial meeting to job completion. It took 2 weeks longer to complete than estimated, but it was well worth the wait. Our basement came out better than we could expect. Cherokee was flexible with changes along the way and had good ideas on what worked and would not work. Best of all, I think I got a great value for what was paid. Great high quality work at a reasonable cost.

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wneeley115

Reviews: 1

Quality On-Time Service

Cherokee Basements service was excellent, from start to finish and my room addition is 5-Star!! Thanks

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megpie

Reviews: 1

Happy with work

I loved doing business with Cherokee Basements.They were clean, professional,timely. I would use them again..

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