Doctors & Techs provided excellent service contributing to saving my dogs life, can't thank them enough! Any vet care is going to be expensive that's just part of being a pet owner. They provided excellent care to my baby & kept me informed. They explained in detail and answered all my questions would definitely use again w/o question! Great Job! Thanks for helping save Moses's life!
Posted: 4/04/2013 • Link to this review
My precious dog walked into their clinic at 10:30am I carried her out dead at 3pm. They took her for blood work and never returned her to me. I did not get the chance to tell my beloved baby goodbye. They kept sending us away and never said she was in terminal imminent danger. They continued to take other pets ahead of her. We waited in the room while she went into cardiac arrest. They charged an extra $250 to save her but she never recovered to know I was there. The excuse was they had experienced multiple deaths that day. Said I should have brought her in on Saturday. They should have served her since she was there first. Misjudged her illness and let her die. I was denied the opportunity to say good bye to her and she died with strangers while I was asking to have her back. Prior to her death I stated I wanted her back to take home and they refused to release her. Cost me $700 for them to torment her with unnecessary tests. They knew she was terminal but kept her from me and ran up the bill. Vet was more concerned with her hard day than the pets she failed to help. Frontdesk did not communicate that we were waiting on her. Vet's response was it was my fault for not bringing her in earlier. She showed no signs of even being sick until 3 days earlier. Only got to see her when she was redlining. Horrible memory. Unprofessional to tell grieving parents that it is their fault. The guilt I have for leaving her with these uncaring people will haunt me forever.
Posted: 3/07/2013 • Link to this review
I have tried working with Cherokee AH to no avail. Our dog, Snapper was stuck by a car in May and was taken to Cherokee AH for emergency surgery. We were called in the middle of the night and informed that some of the vet's instruments were not sterile. A few days later, his cultures came back as being infected. Two weeks later, we had to amputate Snapper's front leg because of the severe infection... at another vet of course. Coincidence?? I have asked for a refund for the surgery and they are saying there was no wrong doing. Just be careful if taking your beloved pet here.
Posted: 9/14/2011 • Link to this review
Thank you, Dr. Craig Quinlan, for taking in the injured Canadian goose today that was hit by a car, and left in the road to die. His leg was amputated and you so kindly offered to try to fix him up. I hope God richly blesses you and the two men who brought him in... Matthew and John Marion!!!
Posted: 12/17/2010 • Link to this review
I'm surprised by all of these reviews! I took my 20 yr. cat there on New Years day 2008. She had renal failure. The vet (a man with dark hair) was very compassionate, let us know our options and let us take our time with our decision. He wasn't pushy at all. He also made my cat feel as comfortable as he could while we were there. I thought the bill was also reasonable for an emergency vet. Since it's an emergency vet...you should expect to wait like you do at a hospital. If I have to use another emergency vet service (hopefully I won't), I would go there again.
Posted: 7/23/2010 • Last edited: 11/16/2010 • Link to this review
We have visited the ER on two different occasions. The care and staff are VERY good, the facility is beautiful (for an animal ER), large seating area, vending area, circular service desk. Because the facility is so spacious, it's pretty expensive to run and maintain.First visit my husband actually haggled with the doc and negotiated a deal, removing previously prescribed RX from treatment list saying, well I think we can do without these two and ah, maybe blood pressure once instead of twice as was stated on the order. our most recent visit was similar in nature but with a more compassionate spin. First piece of info given to you is in regards to payment. But, they are good!
Posted: 7/22/2010 • Last edited: 11/16/2010 • Link to this review
I have a 17 yr old cat in renal failure who also has been having nighttime vocalizing issues. He had a bad reaction to a med my regular vet gave me to address both problems. One visit to the Cherokee Emergency Vet Clinic did more for him than the last several months of care at a regular vet clinic. They could give lessons to clinics on how to treat clients as well. Unfortunately money is an issue for me, but the vet and staff helped get CareCredit and then maximized what we could do for Coquie on what I could afford. Thank you, Dr. Quinlan and staff.
Posted: 3/21/2010 • Last edited: 11/16/2010 • Link to this review
Our GSH had cancer and in a freak accident fell out of my car, created an embolism in his spine was was literally paralyzed within 45 minutes. After a long consult with the Dr. Johnson we decided to euthanize him. It was a painful decision, but the staff and Dr. Johnson were wonderful - we discussed all the other options first. They gave us plenty of time to say goodbye, and the Dr. gave me a hug at the end. Cherokee EVC wrapped our dog up with a great deal of respect and loaded him into our car for us to bring him home for burial. It's sad to hear all the negative comments, they were so wonderfully kind to us.
Posted: 5/21/2009 • Last edited: 11/16/2010 • Link to this review
My doctor recommended Cherokee Emergency after my dog was run over. They took him in immediately and frantically worked on him for what seemed hours. I was happy to pay any price for having Sampson in my arms again. Excellent job!
Posted: 3/10/2009 • Last edited: 11/16/2010 • Link to this review
I realized in late fall 2008 that my loving pet of 15 years was growing old and nearing the end of her life. One rainy December afternoon, when I came home from work, she was waiting on me. She looked into my eyes and I could tell, it was time. She was ready to walk her last trail. I wrapped her delicately with her favorite blanket in preparation for her final journey and drove to Cherokee Emergency Vet. Upon our arrival we were greeted by their caring staff who immediately assisted us with her needs. They prepared her for the procedure and explained everything that what was going to take place. There was no rush, no sense of urgency, only love and peace. They allowed us to be together during those final moments. I held her close as she crossed the bridge to heaven. She went so peacefully. The doctors & staff were so compassionate and understanding. They helped make the most painful time in our life much easier.
Posted: 1/14/2009 • Last edited: 11/16/2010 • Link to this review
Over the weekend I called this vet concerning my dog. He had been stung and was having an allergic reaction. He had visible welts and his lip was swollen. I informed the lady that answered the phone that I had already given my dog one benadryl and was not sure if that was enough or really what I should do. She hesitated and told me that would not be enough and that he should come in. I asked her if she could just give me some advice then I would see if he needed to go to the hospital since he was showing no signs of breathing problems or heart rate problems. (Very frankly, it is expensive too if it is not needed.) She put me on hold and came back to tell me that she could not tell me anything over the phone and he should come in for a shot that he "needed". I felt very uncomfortable with this and called a vet that I had used before near my old home. Within minutes I had my answers and was told that the shot was needed if his reaction was severe. I was also given tools to handle it from home and what to look for so I would know if he really needed to go to the hospital. So today I sit with NO medical bills to a vet and my dog is better with some OTC medicine. This upsets me very bad because my dog is like my child so I get very upset when he is hurt and for someone to blatantly try to take advantage of that is wrong. Be careful about this vet and consider anotheropion before you make the trip!
Posted: 8/17/2008 • Last edited: 11/10/2008 • Link to this review
I brought my cat to the Cherokee Emergency Vet Clinic for a urinary blockage. They were very responsive and provided excellent care. They allowed me to call at any time to check in on my cat and get a health status. I would highly recommend them.
Posted: 10/15/2007 • Last edited: 11/16/2010 • Link to this review
My gravely ill dog was turned away 2x in the same day citing the doctor was in surgery. I really wonder if there was actually a doctor on site. She needed emergency surgery (not that I knew it at the time) and we were able to get that for her elsewhere. No thanks to Cherokee Emergency Veterinary Clinic, my dog is alive.
Posted: 8/13/2007 • Last edited: 11/16/2010 • Link to this review