I'll be honest. The first time I went to look at and possibly purchase a Ford I was not treated very well by the salesperson. In fact I left the dealership without even discussing purchasing the car I had my eye on. So, I came back the very next day to try again. I was greeted by a different salesperson who after test driving a vehicle could care less whether I purchased it from him or not. Again, I left the dealership without purchasing a car. The next day (yes, I gave them a 3rd chance) I called the dealership to see if the car I wanted was still on the lot and the "manager" told me that it was. I informed him of my previous experience over the past 2 days with his sales people and he was surprised. In fact, he invited me to come in again and would have his best salesperson to work out a deal for me. The 3rd salesperson was friendly, knowledgeable and experienced in selling cars. He and I worked out a deal that I was satisfied with and I drove off in the beautiful shinny car I wanted. The manager thanked me for my business and made me feel appreciated as a new customer and for that reason I gave them a 4 star rating.
Posted: 1/30/2016 • Link to this review
Went to purchase a used 2004 Subaru Forester XS from this dealership. I made an offer and it was accepted and gave them a $250.00 Deposit. Told them that I wanted to take it to my mechanic to look it over. I told them that I had to schedule it with my mechanic they said that will be fine. Left there and called my mechanic he did not return my call till the next morning. I then called my sales advisor and told him that I would be there the next day around 2 pm to get the car, he said fine. I then get a call about 12:45pm on the day to pick it up while I was in route. The sales advisor told me that he had some bad news "They had sold the car" . The moral of this is (1) Cherokee Ford Lincoln of Alpharetta deposits do not mean anything. (2) If you want to take it to your mechanic you had better have him on 24 hr. call because you will have to take it to him right then. does not matter if you have a job to go to either. (3) If you do make an offer and it is accepted that does not mean anything either because if someone comes and offers more money for the car that you have put a deposit on they will sell it and refund your deposit. "Checks in the mail" Oh yes and they did cash my check.
Posted: 9/03/2015 • Link to this review
After trying to get a deal on a vehicle for over a week, I pretty much find out I have been lied to. I purchased my last vehicle from their Woodstock location and it has now been totaled out. After explaining that I have no vehicle and not willing to drive over an hour unless they can give me a breakdown on the drive out price--I finally get a call from the sales manager only to tell me the vehicle has been sold (after the salesperson told me she put the vehicle back for me until I got insurance settlement). I expect more for a repeat customer.
Posted: 6/09/2015 • Link to this review
Internet search for price of car before buying. Best prices around town. But service in the sales department is very poor. Salesman doesn't get back or follow up on the new purchase. Once the sale is over, he is done with you. Finance department people are not familiar with their products. Just ask for the most experienced sales person if buying a new car. Don't know if they have any... since there's a high turnover in that department.
Posted: 5/11/2015 • Link to this review
I purchased an F150 on 11/12/13. Philipp Hildner was the salesman and the experience was the best purchase experience to date.. (and I have had more than my share). Philipp was professional, knowledgeable, straight-shooting, and I left feeling that I had a great deal on a nice truck and that I made the right decision to reach out to this dealership when looking to replace my 2008 Sport Trac. People like Philipp (and John Herrin in the service dept there), should help Cherokee Ford move to the top of the heap due to their integrity and honest manner in which they perform their job functions . I have to say that honesty seems to be the foundation that this business is built upon and that is very hard to come by these days. Give them a chance, they will earn your business!
Posted: 11/20/2013 • Last edited: 11/04/2014 • Link to this review
I took my '07 mustang in for repairs after I got rear ended. Joe McCaleb the service guy said it'd take 2 weeks. 6 1/2 weeks later I still don't have my car back. For the last 4 weeks Joe has called me each week to give me another excuse as to why my car isn't ready yet. In the last week I have picked up my car twice just to bring it back the same day due to different problems I have found. Joe called me today to tell me that NOW my alternator is out and that would be an out of pocket cost os $550. I don't know if it's Joe or the mechanics who don't knwo what they are doing but I have had nothing but horrible experiences the past month.
Posted: 7/17/2012 • Last edited: 11/04/2014 • Link to this review
I purchased a 2011 Mustang in May 2011 from the Woodstock location. I spent a couple days this week negotiating a used truck purchase (between 2 different trucks, one at each location lot...Woodstock and Alpharetta). I visited each for demo and test drive. What annoyed me was the visit to the Alpharetta location. I had not decided which truck to buy and my wife had not even seen the trucks yet, since she was not with me at the time. Colleen knew I was not ready to make a decision when leaving. Mike Stimmel the sales manager had her call me after leaving to tell me that the deal was only good for 24 hours on my trade and purchase. My visits were fact finding missions to lead to a final decision. I was waiting for 3 days for other information from Colleen. No follow up occured other than pressure tactics to get me to close on deal with truck at Alph location. I would strongly advise everyone to stay away from these dealerships. I cannot wait to get my Ford survey on my previos Mustang purchase now that I know how the dealerships really are!!
Posted: 8/21/2011 • Last edited: 11/04/2014 • Link to this review
We recently leased a Ford Fusion from Brent K. back in January and it was a truly flawless experience. Brent knew his product and did not push us to get something we did not need. He worked with us from start to finish and made the entire experience very pleasant. I highly recommend visiting Brent for your future car needs!
Posted: 4/06/2011 • Last edited: 11/04/2014 • Link to this review
I brought my car in for an oil change with a coupon. They recommended a fluid flush and a fuel filter, which I agreed to if they would beat a competitor price. He offered to match it, but when the bill came, they added so many bogus "shop fees" that I feel I got ripped off. And there are so many middle men, you never get to talk to the mechanic. You drop your car off, then a sales person takes care of your services/negotiations, then they give the quote to the front office person. I saw my car ready, but since I had to wait for the Sales guy to get off the phone, it took 20 minutes to check out.
Posted: 4/07/2010 • Last edited: 11/04/2014 • Link to this review