My wife and I have been going to this Chilis for the past 2 years. However we only go to this one when we don't want to travel to Kennesaw since we live in Canton. That is because the service is so incredibly bad! The employees are rude and the managers are even ruder. However the food is typical Chili's food, awesome bar food! Our last visit was exactly that the last visit to this location. My wife and I showed up at 5:54pm (Yes it is strange to know the exact time. I check my clock every time I roll into a Chilis) While we waited for the waiter/waitress to greet us 3 waitresses walked by, 2 waiters and the manager on duty Michael Prior. When 6:25 rolled around (I set my alarm clock on my phone) and no one had greeted us or taken a drink order or even acknowledged we were sitting there we figured it was time to leave. On the way out we noticed 2 groups that came in after us eating appetizers. So my wife asked for the manager on duty Michael Prior. When she told him our experience and that this was not the first bad experience at his restaurant all he said is "All I can say is it is just messed up!" All I could do is laugh and walk out. I informed Chilis HDQ about my bad experience and they did what they most preach they ignore my frustrations with them. So as long as they keep serving good food that is all they will have going for them. They stop that and they are screwed.
Posted: 12/31/2010 • Link to this review
About half our orders from this Chili's are takeout. For the past several months, we have noticed that on takeout orders, the portions are drastically smaller than the same meal as a dine in. When we do dine in, the service has gotten worse lately. I have sat as long as 20 minutes waiting for an empty drink glass to be refilled. Food quality is about average for this type restaurant. We no longer go as often as we used to.
Posted: 3/21/2009 • Last edited: 4/30/2009 • Link to this review
Each time I have gone to chilis I have had poor service. Regardless whether it is during peak service or 5:00 p.m. the servers don't care about their customers.
Posted: 3/10/2009 • Last edited: 4/30/2009 • Link to this review
This restaurant has a family happy atmosphere that is sure to please everyone with their vast menu. I personally love their salads which are enormous but well priced. The service staff is usually very attentive to our needs and helpful to make suggestions if you cannot make up your mind. A quality meal.
Posted: 8/25/2008 • Last edited: 4/30/2009 • Link to this review
Great place to take the kids/family! There is something for everyone on their menu. This location is pretty busy, but there's hardly a wait. Service is friendly and haven't had a bad meal there yet. Its always on the top of the kids' list of places to eat.
Posted: 8/13/2008 • Last edited: 4/30/2009 • Link to this review
Some Chili's don't have the best service, but I've never been disappointed with this location! Never a wait to be seated - and the wait staff is personable and friendly! Their recommendations on what to get to eat are spot-on too! Definitely recommend them!
Posted: 4/05/2007 • Last edited: 4/30/2009 • Link to this review
Every time my family and I go to this Chili's, we receive stellar service. Always greeted with a smile and treated like customers should be treated. Our waiter even recommended a meal that was delicious and cheaper!
Posted: 5/09/2006 • Last edited: 4/30/2009 • Link to this review