In 2007 I cracked two teeth and after visting two different dentists, having a series of root canals and crowns, I found my way to Dr. Foster at Choice One. After extracting one tooth, placing a bridge and replacing the other crown, I am finally pain free! My wife and I also go there for regular checkups and cleanings. Dr. Foster is extremely knowledgable and his staff is very professional. We have never experienced any issues with the front office (or anyone on their staff). We get regular email/text reminders about appointments and insurance/billing has always been accurate and efficient. Overall, in all our interactions with Choice One we've always been treated with respect and felt welcome. We simply could not be more pleased with the service we have received.
Posted: 6/02/2013 • Link to this review
Thank you for taking the time to write us a review. We are so happy to be able to take care of you and your wife and are glad that you had a positive experience with us and will continue to have many more.
I've read all of the reviews from this site along with others, and I have to strongly agree. I have been a patient now for a couple of years and this office has changed for the worst! There's always somebody different cleaning my teeth, and always somebody different taking my money, and that sends a red flag to me! And the new manager girl don't have a clue and sits there acting like a know it all on that computer and can't tell you if the sky is blue! If you can, avoid her at all costs and deal with the girls beside her! Anybody with brains can that a mile away. Dr. Sellars is a terrific dentist but I hate to see his office go under for something so little. So I recommend him definitely for work, but I'm just giving advice on who to work with professionally on your insurance, your bill, and everything else. The hyginests are all nice too, even if they change every week.
Posted: 8/30/2012 • Last edited: 11/14/2012 • Link to this review
We apologize that you have that impression of our office. We do have new leadership and a hands down excellent staff that strives for nothing short of excellence. Our team goes out of their way to make sure that each patient is treated and cared for in a caring professional manner and leaves feeling informed and with a positive experience from the moment they walk in the door until the moment they leave. Our customer service is second to none. I do hope that you will continue to see us as a patient and have a better experience at your future appointments. We have had the same staff here for a few years now so you can simply request the same staff member to take care of you in the future and we can accomodate you. Thank you for choosing and trusting in us take care of you and your family.
Sorry "Lizzy2382" but your review entitled "Mixed Emotions" is totally wrong. I have had nothing but great experiences in my dental care at this office and have found the office manager to be nothing but helpful when I needed help with my account or change an appointment. My actual reason for posting this review was to say that I am very pleased with the braces/orthodontics I am getting done here. I just felt the need to speak to "Lizzy2382's" comment.
Posted: 10/29/2011 • Last edited: 11/14/2012 • Link to this review
Thank you so much for the positive review. We truly do strive to make each patient feel special and have nothing but a positive experience at our office. Thank you for showing your appreciation and we are so glad that you are pleased with your treatment here.
Even though the office is nice, some of the staff are complete idiots! I went in for a crown and the 'office mgr' pretended to be so busy she was no help at all.. somewhat frustrating! Luckily, the other girl came from lunch and it was no problem for her! My insurance paid down to the penny! The rest of the staff was very nice and accomodating. It could be a great office, but the leadership sucks!
Posted: 10/11/2011 • Last edited: 11/14/2012 • Link to this review
Im sorry that you had that kind of experience with our office. We do have new leadership so hopefully you will have more positive and informative visits in the future. Our goal is to make our patients as informed and comfortable as possible at each and every visit.
Had a great experience at this dental office last week. I had them recommended to me by a friend at work and it was a good referral. Everyone was very nice and competent. The office ran on time and addressed all my concerns and even offered me a free bleaching as a new client. I would highly recommend them to anyone needing a dentist in the area. Rarely today do doctors run on time and take the time to address all of your concerns. I was well pleased and again do recommend them with the utmost confidence.
Posted: 7/20/2011 • Last edited: 11/14/2012 • Link to this review
We understand that people have busy schedules so we strive to give our patients a timely informative visit each time. Thank you for being a valued patient of ours and trusting us to take care of you and your family.
I have to say this is the cleanest medical office I have ever been to!!! Most helpful on phone arranging an appointment for me. Loved the office girls and the ladies that help Dr. Sellars. Everything in the office looked clean and polished (and for a dentist I want a clean environment). I will definitely be back for another teeth cleaning. Great first impression on a new customer.
Posted: 4/12/2011 • Last edited: 11/14/2012 • Link to this review
Thank you! We try to make our office environment feel more like home and less like a dental office. We are so glad that you had a great visit with us! We look forward to seeing you and your family again.
I strongly believe in giving credit where credit is due. My company changed dental plans 2 years ago and I have been to 3 different dentists on my dental insurance plan, each office being worse than the one before. I needed a tooth root canaled and my current insurance plan dentist didn't do them. I found Choice One on the Met Life website and called to see if they did root canals. I was in pain and they got me in that day. Not only did Dr. Sellers fix the root canal that day, but he plugged the hole he had to make in my crown with a white filling (my other office had said I would need a new crown). Hey, in this economy, if you can plug a hole in a tire, why not a tooth. When I came back for my cleaning, I found that my insurance had paid for the root canal and filling, and actually paid the exact amount quoted to the penny!!! Obviously not all the dentists on my plan are bad, I just needed to find right one. I give this office 2 thumbs up for quality service and saving me money by not making me have a new crown when I really didin't need one. I will definately recommend this office to my co-workers.
Posted: 4/11/2011 • Last edited: 11/14/2012 • Link to this review
Thank you! We are glad that you had a great and positive experience with our office and thank you for the referrals. We also have a referral program so for every referral you send us we give $25 credit towards your account.
Choice One, I would like to thank you for the fantastic treatment that I receive when I come to your office for my dental treatment. Everyone is extremely professional which in turn makes my office visits very enjoyable. Whatever the treatment may be, I am always well informed as to my options and what alternative treatment may be available. Also, your front office staff is always pleasant, very easy to work with, and is always willing to answer any follow up questions that I may have after my treatment. Keep up the great work. JoeB.
Posted: 3/30/2011 • Last edited: 11/14/2012 • Link to this review
Thank you for the positive review! We strive to make our patients as informed and comfortable as possible.
I recently took my 2 boys for their first check-up with Dr. Sellers since Dr Busch retired. They had a great appointment and the receptionist was very helpful with an insurance problem my husband had with Met Life. We love the new hygyenist, Nancy (she even got my husband to start flossing). Good customer service from the office staff. Will definitely continue to use Choice One for out entire family.
Posted: 3/27/2011 • Last edited: 11/14/2012 • Link to this review
Thank you! We are so glad you had a great experience with our office!
Choice One--a dental franschise--took over this office when Dr. Busch retired. At my last appointment, the "hygenist" said it was time for new X-rays--which they had taken only 6 months before! She then did the most cursory, slapdash cleaning I've ever had (I'm 65 years old). After watching Dr. Phil for 20 minutes while, waiting for the doctor to examine me, I got fed up, paid my bill, and have found another dentist.
Posted: 1/09/2011 • Last edited: 11/14/2012 • Link to this review
I am so sorry to hear that you had this experience with our office. We now have a top notch team that provides outstanding service from the moment you walk in until you leave. Our hygienist are some of the best in the field and are extremely informative and we strive to get our patients in and out in a timely fashion. I do hope that if you are ever in need of dental care in the future that you will consider coming in to see us.