Worked on our chimney in Nov/Dec 2011 and installed roof vents. Leak returned this month, and we found that they didn't caulk or even nail on the trim pieces that they installed; they completely left it open to leak again. Attempted to contact 2/11, but number seems to be disconnected, no answers on FB, and no one responds to emails. 2/15, I emailed owner through his personal FB, and he responded that night, saying his mother had been in the ICU, and he left an employee in charge of the company. He said the employee had screwed up, and the employee was no longer with them. He asked when he could come out, but he couldn't find any record of having worked on our roof. We send him an image of the check from our bank (cashed by CCR) less than 24 hours after he finally responded. I told him that he could come out anytime through Monday, and to return my husband's MANY calls to schedule a time. Nothing, despite several attempts since to contact them via email, FB, and phone. They denied ever working on our house, then return to ignoring us once faced with proof that, yes, they did the faulty work. Trying to avoid standing by warrant? They are just crooks--I mean, what else would you call someone who takes your money to complete a job, doesn't do what they were supposed to do, then doesn't fix it, as their website says they will?
Posted: 2/21/2013 • Link to this review
I called Choo Choo Roofing also known as the "Roof Roof" guys to come out and give me a proposal on replacing my roof. Since my sister just had her roof replaced by them I felt very comfortable with them from the get go. Their price was very competetive, they offered the best warranty, and the representative that came out to meet with me was very professional and knowledgable! I hired them and work was completed the second day. Just as my sister, I was very happy with my decision! Call these guys if you want high quality, clean work at a very fair price. Roof Roof!
Posted: 9/29/2011 • Link to this review
I must say that I am not one to be easily pleased by contractors doing work on my home, however, Choo Choo Roofing really swept me off my feet! They were very professional from the beginning to the very end! I was very happy with the price that was given to me even though they weren't the cheapest and they offered the best warranty from all of the estimates I had received! The guys made it a point to come by the job site every day to check on me and make sure I didn't have any questions. My roof looks absolutely beautiful and my yard was immaculately cleaned so needless to say they weren't coming by to check on their crew :) I would highly recommend this company to anyone in need of a roof as I will testify that you will not be disappointed! Ann K.
Posted: 9/27/2011 • Link to this review
These guy's are a top notch company. I found them on Kudzu as I have several other services and I must say that when it comes to dealing with contractors these folks take the cake in Chattanooga. With all of the recent storms that have hit the Chattanooga area my insurance company said for me to find the best of the best so my search began. I called 5 companies and in the end of playing phone tag with everyone BUT the Choo Choo folks I went with them and could not be happier! They made it very simple for such a big project. And guess what, the owner of the company even showed up to make sure we are happy. All of the teams were very meticulous and respectful and caring. My poor dog was freaking out with all of the noise that was going on at first and then I go out later and she is sitting on a blanket the crew laid out for her and drinking their water and they were feeding her doggie treats! Great cleanup and install and the price beat everyone but one shady company. I highly suggest using this company for any roofing needs that you may have.
Posted: 7/04/2011 • Link to this review
With all of the recent storms that came through the Chattanooga area and noticing a lot of my neighbors having roofing companies out to look at their roof I decided to have the same done to mine. I called numerous companies and was lucky if I even got someone to pick up the phone or respond to a message I left for them. When I called Choo Choo Roofing they answered the first phone call and were out the next day to measure my roof. They even gave me the estimate the same day!! I only had one other roofing company out to look at my roof and after three days of no response from them I decided to just go with Choo Choo, honestly, I was worried... But I soon realized I made a great choice! They did everything they said they woud, they worked with my insurance comapny, cleaned up around the house really well (I have young children and still have not found one nail in my yard) and the roof looks fantastic! I would recommend this company to anyone!!
Posted: 6/30/2011 • Link to this review
Choo Choo Roofing provided me with fast and professional service replacing my roof after the recent storms hit our area. The staff was very efficient and we received our estimate the same day a roofing specialist came to inspect the damage. I would highly recommend Choo Choo Roofing to other customers.
Posted: 6/26/2011 • Link to this review
* 24-Hour Service Available