They came over today to install my tv over the fireplace. I wanted all my wires hidden and honestly you never know what you can get until you get it when purchasing service online. Well needless to... say I was so happy that I asked them to install 3 more TVs and two light fixtures. I am extremely impressed with their service and professionalism. I was so happy that they didn't offer to reschedule me to do the extra work they just began to work extra harder. I will be using them a lot in the future!VIEW MORE »VIEW LESS »
I had CineMcKay come out today and install 8 TVs for me. I found them here on Kudzu first. I spoke with Faith to get a quote and she was absolutely amazing! She sent me to Amazon to get all my mounts... which were $40 less than what she sells and my HDMI cables right there she saved me $320. The savings didn't stop there when the installers came out today they were absolutely wonderful. I ended up adding 2 more tvs both in my bathrooms they sold me the two mounts I needed at a discounted rate. They did waste time in any way they went right to work and didn't finish until they were finished. I even offered to call their next appointments so I could explain they were late because of me adding things. If you choose someone else other than them you will regret it. I will call them for everything and I am telling everyone I know....started here.VIEW MORE »VIEW LESS »
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They came over today to install my tv over the fireplace. I wanted all my wires hidden and honestly you never know what you can get until you get it when purchasing service online. Well needless to say I was so happy that I asked them to install 3 more TVs and two light fixtures. I am extremely impressed with their service and professionalism. I was so happy that they didn't offer to reschedule me to do the extra work they just began to work extra harder. I will be using them a lot in the future!
I had CineMcKay come out today and install 8 TVs for me. I found them here on Kudzu first. I spoke with Faith to get a quote and she was absolutely amazing! She sent me to Amazon to get all my mounts which were $40 less than what she sells and my HDMI cables right there she saved me $320. The savings didn't stop there when the installers came out today they were absolutely wonderful. I ended up adding 2 more tvs both in my bathrooms they sold me the two mounts I needed at a discounted rate. They did waste time in any way they went right to work and didn't finish until they were finished. I even offered to call their next appointments so I could explain they were late because of me adding things. If you choose someone else other than them you will regret it. I will call them for everything and I am telling everyone I know....started here.
I have all the Txt messages from where they moved my install time from 2pm to 5pm (at 230pm) and then from 5pm to 730 (at 530pm) and then tried to back out when I told them I would wait until midnight that when CineMckay "quit". Each time they moved my time is after I inquired as to their where abouts. They should close the doors, and never issue another coupon on a "deal" as they cannot fulfill their commitment. It's a "Cine" that "McKay" is still in business. Instead of Faith they might need Hope as well.
Thank you so much for taking the time to leave us a review. You are correct we did have to reschedule you due to the installers wife being rushed to the hospital she has stage 3 cancer, actually had a heart attack and is still hospitalized today. We did have an appointment today which the installers were heading to until you became antagonistic with our office staff. We DID NOT offer to reschedule you a 3rd time due to your antagonistic behavior instead we processed a refund for you. We do not wish to work with people who can not control their behavior. thank you again for your review.
I am sooooo happy with this company. I can't imagine anyone wanting to use anyone else. They did it again today, came out to take down the tv they installed for me before and install my new bigger tv. They actually offered to install my other tv on a different wall at a reduced price. It is so heart warming to know I am not a number to them I am more like family. Everytime I call Faith asks me about my family. No one does that anymore and everyone should. if you like the customer service of the past this is the company to give it to you. My best wishes to Faith I hope she recovers quickly cancer is such a horrible disease.
I had a horrible experience with another company not showing up and I came across a deal for CineMcKay here on Kudzu. it was the best choice I could have ever made. From the first call Faith was so pleasing and nice, she asked me questions she wasn't upset I didn't know if I wanted my TV over my fireplace or beside it. she gave me pricing on either way I choose to do it. She offered me suggestions. Then the real fun came when James and Kyle came out. James walked through with me where we could put the TV I finally decided on where it would go. I had movers in the house moving things in and out didn't bother James or Kyle at all. They were done with my two TVs within 2 hours they looked so great. Then James also installed two lights and two ceiling fans for me. This is an amazing company I wouldn't use anyone else. i am so glad the other company stood me up.
Let me be clear...STAY AWAY FROM THIS COMPANY!!! My initial contact with this company should have alerted me to their worth! Upon purchasing a Groupon deal, I attempted to call them 'SEVERAL' times to setup an appointment. Constantly got voice mail saying no one was available. Cool, but then the voice mail is full..can't leave a message either. After sending an email I finally got a response from someone named, "Faith" and things seemed alright, except it was the calm before the storm. I proceeded to schedule a installation date only to be given the run around on price. After back and forth I was told flat out, "what you pay to whoever for a Groupon Voucher has nothing to do with us." In so many words, my Groupon discount was worthless. Really? It wasn't so much that my discount was not honored but the tone in which it was refused. It's as if these people feel as though it is an "honor" for them to take your money and treat you like crap. Well I don't beg anyone to spend my hard earned money. I didn't get ugly or anything, I'll just take my business to someone who appreciates it. Heed the warning...STAY AWAY!
We love to hear from our customers about their experience. I am so happy you took the time to write this review thank you. We do strive to make everyone's experience a great one. You had contacted us regarding two Groupon's you purchased needing two TVs installed, wires hidden and needed mounts. I sincerely apologize I could not communicate with you well enough to help you understand without Groupon you would pay $398 total with the Groupon's you were only going to pay $210. Your Groupon's were honored and gave you a 48% discount on our price. I do wish you all the best again I apologize I couldn't explain it better to you. Happy Holidays and I hope you have a great New Year.
Bought the Kudzu deal. The installer arrived without a ladder and had to use mine. He installed fan but did not install the fan switch that came with the fan. Once completed he presented me with a "trip charge" fee that said $99 adjusted down to $29.00. That was not stated on the Kudzu deal. I paid it and then called CineMcKay and spoke with Faith.She said they always charge a trip fee and that it is too bad that it was not on the Kudzu info on this deal. She was unwilling to refund the $29.00. My suggestion... use another vendor that does not have hidden fees. I have notified Kudzu and am waiting for their reply. Hopefully they will refund the $29.00.
We love to hear from our customers good or bad. I apologize that you are unhappy with the trip fee, we make ours as low as possible and it is always mentioned when making an appointment. Upon the installer leaving you are always asked to sign the receipt to show you are happy with the work and you did sign it. the trip fee is what the installer is paid to come out to your home some deals we run include the trip fee while others don't. I am very sorry for the mis-communication on our part, we will strive to do a better job in the future.
I set up my appointment with Faith to mount two televisions in my home. James came out to the house on time and prepared with everything he needed. He took time to do the job correctly and was very professional at a very reasonable price! I will definitely use CineMcKay for any future needs.
I came across this company on Kudzu and called them to install 3 ceiling fans for me. I have been impressed from the moment I contacted them, Faith is amazing she helped me find a fan I saw in a magazine and also went to the effort to find me three places to purchase it from. James was on time, professional, and a complete riot I have never had a service person come into my home where I have laughed so much. He even engaged my daughter who is very shy in conversation. I can not say enough about this company.
Came in and installed two TV mounts with ease and quickly. I won't have a problem using them again Thanks!
We are very pleased with the service from CineMcKay. They arrived on time, were professional and friendly, and cleaned up when finished. Now our TV looks great on the wall! Thanks guys!
I have used CineMcKay several times and have referred them to many friends and family. I would like to say I was applauded when I read the review just posted. James & Faith do not take what one person talking bad about you to heart. The person clearly states they did not use your service there is where they made their mistake. People now days want something for nothing. I think Faith & James do an amazing job and make an incredible team. No matter what you do someone will find fault in it. I have referred 8 people to you and all of them have been as happy as I am with you. Keep up the great work and service and let that person get inferior service from someone else!
Did not want to honor the Coupon for installing Ceiling Fans. I called and was quoted a price and date of install, but the owner James called the day before after I had bought my Fans and said he could only do the install for double the price quoted!!! I informed James Assistant of the need for Fan boxes and was quoted a price that he was not willing to honor. The coupon does not state where a Fan was previously installed!!
Thank you for your review we love hearing from our customers. The coupon listed is for installation of ceiling fans where others have existed. In your home you stated there were no fans previously and you knew you needed fan boxes put in. Per our website the price is higher installing ceiling fans where no other's existed. James contacted you the day before to make sure you were aware of the price difference so you wouldn't feel bait and switched at the door. We do honor all coupons. Please let me know if there is anything we can do to help with a solution.
I called CineMcKay to hang 5 of my tv's in my new home. they brought me a house warming gift to start out with what company do you know that does that. Secondly the installer they had come out was great. He was friendly and nice very professional. The work they did for me is perfect i could not have asked for a better experience. I read the note on here from what seems to be a disgruntled employee. My husband runs a handy man business and goes through employees like water sometimes but the old adage of you have to go through a 100 to find that 1 perfect one. I am so very pleased whoever that employee was did not come to my home. I already referred CineMcKay to two of my friends and they are at my mom's house now doing her installation. btw the price on the install of 5 tvs was under $200. i called around other companies wanted to charge $100 a tv.
From the time I called them through the installation and after this company didn't stop amazing me. Michael was a lot of fun and did an incredible job. I'm telling all my friends!