CineMcKay

CineMcKay Home Theater & Automation
Phone: (770) 549-5714
Email: Email this business
Website: www.cinemckay.com
CineMcKay CineMcKay : Home Theater & Automation, Gillsville, GA



Great Deal

Reviews
Reviews: 2

Posted on 12/18/2013

STAY AWAY...
Let me be clearSTAY AWAY FROM THIS COMPANY!!!

My initial contact with this company should have alerted me to their worth! Upon purchasing a Groupon deal, I attempted to call them 'SEVERAL' times to setup an appointment. Constantly got voice mail saying no one was available. Cool, but then the voice mail is full..can't leave a message either. After sending an email I finally got a response from someone named, "Faith" and things seemed alright, except it was the calm before the storm. I proceeded to schedule a installation date only to be given the run around on price. After back and forth I was told flat out, "what you pay to whoever for a Groupon Voucher has nothing to do with us." In so many words, my Groupon discount was worthless. Really? It wasn't so much that my discount was not honored but the tone in which it was refused. It's as if these people feel as though it is an "honor" for them to take your money and treat you like crap. Well I don't beg anyone to spend my hard earned money. I didn't get ugly or anything, I'll just take my business to someone who appreciates it. Heed the warningSTAY AWAY!...
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CineMcKay replied on 12-20-2013
We love to hear from our customers about their experience. I am so happy you took the time to write this review thank you. We do strive to make everyone's experience a great one. You had contacted us regarding two Groupon's you purchased needing two TVs installed, wires hidden and needed mounts. I sincerely apologize I could not communicate with you well enough to help you understand without Groupon you would pay $398 total with the Groupon's you were only going to pay $210. Your Groupon's were honored and gave you a 48% discount on our price. I do wish you all the best again I apologize I couldn't explain it better to you. Happy Holidays and I hope you have a great New Year.
Reviews: 3

Posted on 11/26/2013

Very Disappointed
Bought the Kudzu deal. The installer arrived without a ladder and had to use mine. He installed fan but did not install the fan switch that came with the fan. Once completed he presented me with a "trip charge" fee that said $99 adjusted down to $29.00. That was not stated on the Kudzu deal. I paid it and then called CineMcKay and spoke with Faith.She said they always charge a trip fee and that it is too bad that it was not on the Kudzu info on this deal. She was unwilling to refund the $29.00. My suggestion use another vendor that does not have hidden fees. I have notified Kudzu and am waiting for their reply. Hopefully they will refund the $29.00....
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CineMcKay replied on 11-26-2013
We love to hear from our customers good or bad. I apologize that you are unhappy with the trip fee, we make ours as low as possible and it is always mentioned when making an appointment. Upon the installer leaving you are always asked to sign the receipt to show you are happy with the work and you did sign it. the trip fee is what the installer is paid to come out to your home some deals we run include the trip fee while others don't. I am very sorry for the mis-communication on our part, we will strive to do a better job in the future.
Reviews: 2

Posted on 9/5/2013

Excellent!
I set up my appointment with Faith to mount two televisions in my home. James came out to the house on time and prepared with everything he needed. He took time to do the job correctly and was very professional at a very reasonable price! I will definitely use CineMcKay for any future needs.
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Reviews: 2

Posted on 8/29/2013

Simply Amazing
I came across this company on Kudzu and called them to install 3 ceiling fans for me. I have been impressed from the moment I contacted them, Faith is amazing she helped me find a fan I saw in a magazine and also went to the effort to find me three places to purchase it from. James was on time, professional, and a complete riot I have never had a service person come into my home where I have laughed so much. He even engaged my daughter who is very shy in conversation. I can not say enough about this company.
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Reviews: 6

Posted on 8/13/2013

CinemcKay
Came in and installed two TV mounts with ease and quickly. I won't have a problem using them again
Thanks!
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