City of Angels Vets

Our 10 year old dog got diagnosed with Lymphoma.Our long term vet referred us to City of Angels.We did not get good consistent acre. Also, there was no communication between the vet and us after an appointment. We would call several times and not get any response. We resorted to having our vet call..and sometimes we got a call back. Each vet(yes there was multiple vets ) gave us different thoughts/advice.The estimate was way off. We spent the 6 months estimate in 6 weeks and our dog died in pain in 2 months. Our vet, after reviewing our case, will never refer to them again.Bad care, no communication and I am not sure about their ethics..

If the experience wasn't so 'hellish' their very name is almost laugh-out-loud funny. This place is more like a City of Demons rather than Angels. My fifteen year old cat was diagnosed with soft tissue sarcomas that came back after a rather expensive surgery so my vet referred me to this place. Since there is no cure, while there, I explained that I was primarily concerned about keeping her comfortable due to her age to which I was told ""cats can live up to 26!"" I was taken aback by this and said I'd never heard of such. That should have been my first clue.This place was a nightmare. My 'free' consultation ended up costing $2000. They gave my cat experimental dog medication not yet tested at all on cats. They changed the treatment plan on my third visit even though we agreed to try one chemo drug for six weeks before moving on/adding another. They tried to charge me twice for one service by 'mistake' -- which would have cost me an extra $1000 had I not put a stop-payment on my check. (I ended up paying for my initial visit with a credit card after writing a check and failed to get the check back. Good thing I put a stop payment on it! They claimed it was an error -- even though it was two weeks later). Finally, after I deigned to complain and told them I was not coming back, they had their Human Resources Administrator/Practice Manager person ""Ethel"" give me a call. She was not happy about my decision and became loud, irate and argumentative. I got off the phone in the midst of her tirade. We had just lost our other cat a few weeks before after a long battle with diabetes, so I was not in the mood to get screamed at by some crazy woman on the phone about a place where I had just spent nearly $5000. Later, she had an even more volatile conversation with my roommate. We felt like we were dealing with greedy con artists instead of pet care professionals and my cats condition rapidly worsened. This place takes advantage of people who are trying their

They charge you lots of money, but they don't provide great patient/customer care. Rude staff, cavalier doctors, and they make you or your pet wait for hours. I took my dog to see a specialist for a biopsy, which was suggested by a vet. He suggested to leave my dog to have him seen by the internist for examination. I left him at 9:00, I didn't get to pick him up till after 7:00 pm. Needless to say, my dog passed away, and they took their time, and milked me dry. The night before, they told me my dog was doing well. The following day, he had taken a turn for the worst. The on-call doctor didn't call me in the early morning hour. Instead, I received my grim call at 9:00 am. I was about 5-6 minutes away from the hospital. I drove like the wind & honked at slow drivers. Last call was to say that my dog had passed. My poor baby died amongst strangers - w/o his mom. I wanted to hold him, comfort him & say goodbye, as I had played this in my head ever since his sickness began. But I didn?t get to hold him, & tell him that I love him forever. Instead, I saw his motionless body. They are cruel, insensitive and unprofessional!

I went to their urgent care with my cat that was in distress. My vet told me that she felt the cat may not make it through the night but that I should go here to see if they could help. The ONLY straight answer I could get was that it would be $3,000 for the night and they couldn't promise anything. When I told the doctor that I wanted to make an informed decision and that if my beloved cat was going to pass, that I wanted it to be at home and not in the cold hospital. I asked to see my cat - which they would not let me do!!! She then had the audacity to tell me ""I have spent an hour discussing this with you and I am busy and I am an advocate for your cat, not you!"" She (APRIL ROGERS DVM) said that I didn't have my cat's best interest in mind. A couple hundred dollars later I took my cat home for her last night. There is no way that she would have lived their either and it would have been more traumatizedand ..yes.to sit there and discuss this with the rude/no knowledge APRIL ROGERS DVM, they charged me and they did NOTHING!! NEVER USE THEIR URGENT CARE\r\r(with that being said - their specialty eye clinic has AMAZING Doctors)...

My sister rescued a stray kitten (about 4-6 weeks old) from the middle of a busy street. She couldn't take care of it so I took him in. I had him for about a week when I noticed on the 7th day he started vomiting and was becoming very weak, so I took him into City of Angels which was about 2 blocks from my house. After several hours of ""tests"" and starting him on an IV for dehydration, they told me they found a foreign body in his stomach and that it would cost $2500.00 for surgery, which I was willing to pay so I gave them the go ahead. Several more hours go by, and they tell me he died and it was panleukopenia. After I did my own research, I found that this is pretty common among strays that haven't been vaccinated yet, something they were well aware of, and a disease he had all the signs and symptoms of when he was first admitted. My question is: if I could find this information out from the internet, why didn't trained professionals figure it out earlier? Seems textbook to me. Could it be they wanted to get as much money out of the situation as they could? Probably. I just wish he didn't suffer for so long. I would never refer anyone to this place.