3507 Old Norcross Road, Duluth, GA 30096 map »
I want to thank and Classic Collision for a great job and great service. They have been great throughout the whole process. I want to thank them for all the updates and keeping me in the loop while... my van was being worked on. He made it stress free. Once again thank you guys for a superb job. Hopefully I'm never involved in another accident, but if I am there is no doubt where I will be getting my van fixed. You guys will be highly recommendedVIEW MORE »VIEW LESS »
I've used Classic Collision many years. I got my car back today and this was the best experience yet. The customer service provided was excellent. They are quick to respond, polite and helpful. I... took delivery of my car on Wed. before Thanksgiving - a warning light came on to turn the engine off when driving it on Thanksgiving Day. I called on Fri. morning - within 5 minutes of hanging up the, I got calls from Enterprise car rental from someone to come and pick me up to get me back in a rental car and from the towing company to pick up my car - both of which were done within 30 minutesThey wanted the least inconvenience to me as possible and wanted the work on my car to be done properly and to my satisfaction. They found the problem quickly (a small pin point leak) and began work to fix it. I have always been very pleased with the quality of the work at Classic Collision but this time there was a great leap in customer service which was very impressive. I'll be back when needed (hope not too soon) and will tell my friends about Classic Collision.VIEW MORE »VIEW LESS »
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My car needed work from an accident. I didn't agree with the estimate that insurance company gave me. Classic Collision worked with the insurance company directly and got them to agree to the proper repair to get my car looking good. I was very satisfied with the work and will definitely return in the future.
I am very please with the way I was treated from the time I stepped in the door with my car keys. Each person there was on point and seemed to really care about nursing my vehicle back to health. As busy as they looked and as big of a business that they are...their attention to detail was perfect!
I've had a very serious wreck, was surprised to find out that my insurance - AllState - has decided to repair my car. Of course I went with Classic, as both AllState and Lexus have them as preferred bodyshop. But Classic also gives a lifetime warranty on their repairs, which means a peace of mind. What a great experience! Erika does absolutely amazing job giving customers personal attention, much needed when you're dealing with car accident. She stays as late as last customer leaves, making sure that this last customer is completely satisfied. Repairs on my car took 2 months, and the second month of rental was 100% covered by Classic, no questions asked. Also it's so convenient to leave the rental car over at Classic, and they would return it for you, worry free. Mallory is doing awesome job, sending emails updates wiht the current status of the vehicle. When my car was detailed (as a final touch) - technicians overlooked my trunk. So Erika has cleaned it herself after hours (I was the last customer that afternoon)!!! I am praying that I won't have any more car wrecks, but if worst happens, I will go with Classic. Erika, Sue and Mallory - keep up the great work, there are so many misfortune folks relying on you!!!
Tad bit expensive for a body shop but have you seen the place? They try to keep in touch with updates which is why I gave service 3 stars. My car came out looking better than before though.
Car looked great! Was very happy with the staff and the thoroughness of the repair. I was nervous about how the final repairs would look..then pleasantly surprised by the result!!
If you've had a collision, these guys are awesome! Unfortunately, I've had 3 in the past year (not my fault) and I will tell you that the work is impeccable and their service is outstanding. The prices are comparable to high-quality body shops, a little less than some. Also, the owner are there all the time and take good care of you.
Erika was great, car looks great, service great! No need to shop around. Delivered as promised!!!!!!
Timely, great work, no hidden fees, and excellent customer service. I was very impressed with the daily updates and paint match.
I recently had repairs made to my car at Classic Collision, and I was impressed with the quick, hassle-free service! They finished the repairs on time, and now my car doesn't look like it's been in a wreck at all. Everyone there is very friendly as well; a very positive atmosphere!
Classic Collision provided excellent service from start to finish of my repairs. They kept me informed every step of the way and made the whole process very easy!
Fortunately I don't have to use a collision repair service often. I was extremely satisfied with all aspects of the service from Classic Collision. From the time I dropped my car off I was kept informed of the progress. They delivered on time and the quality was excellent.
You really can't beat them. Best prices, best service. I honestly don't know why anyone takes their car anywhere else. They obviously have no idea how good this place is. I guess it just has to spread by word of mouth, so here we go! I recommend them 100%
Great customer service. Fast realiable service. Car was dropped off Monday and ready on Wendesday!..
If ever you'd appreciate a good solid business to repair your wrecked vehicle, you need look no further than Classic Collision. Having damage to both front and rear of my truck, I was certain that it would take at least a week for my repairs. In a mere 4 days, my truck looked better than it has in years. The staff was very professional and knowledgeable. The workmanship and care put into my vehicle was impeccable. On a scale of 1 - 10, everyone involved @ Classic Collision receive a 12 !!!!
I just picked up my car from Classic Collision of Gwinnett and just had to write a review. I took my car in on Monday and expected it to be there until Friday or maybe longer. I received a call this morning bright and early that my car was ready. Wow! Their work was and is amazing, color match right on. From the time I walked in for my estimate until getting into the car today I was treated with courteous employees, promptly and just overall FABULOUS customer service. My insurance covered this job but honestly, I would never go anywhere else to have body work done even if I had to pay out of pocket. The customer service was exceptional Thanks Classic Collision of Gwinnett.