Classic Collision of Alpharetta

(770) 521-0303 www.classiccollision.net »

431 S Main StAlpharetta, GA 30004   map »

Business overview

Kudzu's "Best Of" Winner

2012, 2013

Hours of Operation

  • MON
  • 8:00am
  • 6:00pm
  • TUE
  • 8:00am
  • 6:00pm
  • WED
  • 8:00am
  • 6:00pm
  • THU
  • 8:00am
  • 6:00pm
  • FRI
  • 8:00am
  • 6:00pm
  • SAT
  • SUN

Reviews

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Thank you for following up, 4/21/2014

Thank you for following up. I was very pleased with my experience at Classic Collision! I will be sure to recommend you all to my friends and family!


It was a pleasure, 3/13/2014

It was a pleasure dealing with you during my recent accident. The customer service was 10 plus and the repairs to my car were above and beyond what was expected. My 7 year old car looks almost new!... Thx to everyone there.

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Displaying 1-15 of 194

Reviews

tscott869

Reviews: 2

Thank you for following up

Thank you for following up. I was very pleased with my experience at Classic Collision! I will be sure to recommend you all to my friends and family!

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ralph47534

Reviews: 1

It was a pleasure

It was a pleasure dealing with you during my recent accident. The customer service was 10 plus and the repairs to my car were above and beyond what was expected. My 7 year old car looks almost new! Thx to everyone there.

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blazee85

Reviews: 1

First Place

I had my damaged vehicle taken to Classic Collision and although it could not be repaired. I received excellent customer service from the manager . He went above and beyond to provide me information and processes to assist me with my insurance claim. If i ever am in need of collision repair again, this location will be the first place I call.

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charless451

Reviews: 1

Many Years

I've used Classic Collision many years. I got my car back today and this was the best experience yet. The customer service provided was excellent. They are quick to respond, polite and helpful. I took delivery of my car on Wed. before Thanksgiving - a warning light came on to turn the engine off when driving it on Thanksgiving Day. I called on Fri. morning - within 5 minutes of hanging up the, I got calls from Enterprise car rental from someone to come and pick me up to get me back in a rental car and from the towing company to pick up my car - both of which were done within 30 minutesThey wanted the least inconvenience to me as possible and wanted the work on my car to be done properly and to my satisfaction. They found the problem quickly (a small pin point leak) and began work to fix it. I have always been very pleased with the quality of the work at Classic Collision but this time there was a great leap in customer service which was very impressive. I'll be back when needed (hope not too soon) and will tell my friends about Classic Collision.

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BigShow

Reviews: 24

Helped Me with a Challenging Repair

I have taken two vehicles to Classic Collision for auto body repair. I have been happy with the quality of their paint work. The most recent repair was a more complex one. The team at Classic Collision worked with me through all of the details that I had questions about. There was a challenging issue with a unique part. Chris, the Director of Operations, stepped in to make sure that the issue was remedied to my satisfaction. Because of this attention to customer satisfaction, I would recommend Classic Collision.

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mimbrava

Reviews: 10

impeccable service and performance

I was rear-ended on the 19th, and the at-fault driver's insurance company assumed full financial responsibility for the repairs and the rental car. I was impressed with Classic Collision from the moment I drove my damaged but drivable car to them for the estimate and got prompt, polite service from everyone there. I appreciated the seamless coordination with Enterprise for the rental car. I was asked to drop the car off on the 25th, with the expected completion date of the 28th. They sent me e-mailed status reports, and yesterday I got a phone call from my contact there, Jeff Boyd, letting me know that my car would be ready for pickup today, right on schedule. I drove over there this morning, dropped off the rental car keys, and then Jeff went to the back and several minutes later reappeared at the front door, asking me to take a look at the car. I was delighted with how beautifully the repairs were made. They matched the old paint perfectly with the new paint. They even washed the car, a nice bonus. Going to a body shop is no one's idea of a fun time, but I have I have nothing but good things to say about how Classic Collision treated me and how quickly and expertly they fixed my car. What's more, their repairs are guaranteed for life. One can't ask for better service.

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mmerka09

Reviews: 1

Fabulous Customer Service!

I would like to personally thank Chris, Travis, & Ashton for their outstanding customer service regarding my recent Geico auto claim repair. You all were so kind, professional, & reassuring when you took over my claim & repairs. I will by loyal to you from now on for all my auto body repairs & refer everyone I know to you.I really appreciated all your help,honesty,& wonderful services. It's nice to know that there are still people out there that really care and are willing to go above and beyond their job boundaries in order to help someone! Great job! Sincerely, Michelle Merka

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TeamInfiniti

Reviews: 1

On Time Quality

Repairs were high quality and completed in the estimated time. Body & paint work look factory. Loved the email updates. Highly satisfied with the way they took care of my Infinity and handled the insurance paperwork. The place to go in Alpharetta for level 10 service.

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Jean30009

Reviews: 1

Thank you to Classic Collision

Classic Collision is the BEST! Everyone is friendly, gracious and competent. Chris was my advisor and he is very knowledgeable and considerate, supplying updates himself or through the email update system. He had me back on the road in time for a planned trip out of town.

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sk8183

Reviews: 1

Reliable, Convenient, Good Work

I feel they did a fantastic job on body and paint of car. Time is valuable, so I wish it was done sooner than later.

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customeratwork

Reviews: 2

Attitude – Refused to Give Me an Estimate

After my husband called and spoke to someone at Classic Collision in Alpharetta regarding getting an estimate for repairs for my car, I stopped by, got my baby in a stroller, and went inside to the front desk. I told them I needed an estimate. The lady immediate asked “What insurance?” as she reached for a form. I did have the name of an insurance company, and THEIR estimate….but that had nothing to do with my request for an estimate from CLASSIC COLLISION. A guy ended up going outside to take a look at my car but would not give me an estimate. He just wanted me to hurry up and schedule to get it repaired and let Classic Collision work with the insurance company. BUT THAT WAS NOT THE REASON I CAME BY. I REQUESTED AN ESTIMATE FROM CLASSIC COLLISION!!! Classic Collision will not have a customer get in the way of its process (or as I refer to it, “racket”) with insurance companies and do an independent estimate for the customer. I also got the vibe that small jobs are of little value to them - “no big deal to fix” and apparently not even worth the time of providing an estimate requested by the customer. I can only imagine the quality of job and extended “service” if I were to entrust them with my vehicle. And what about the person who plans to pay out of pocket, with no insurance affiliation?! He can’t dare even get an estimate upfront!! So, I moved on to a nearby repair company who treated me as a valued customer. I am done with Classic Collision!

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Tramonpt

Reviews: 4

Class was the right choice

This was our first experience with Classic and we are very pleased with our decision. The whole process was extremely smooth and we were always kept informed. We plan to spread the word and return for future needs.

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jaynovacek

Reviews: 1

Awful Experience

Took over 2.5 weeks to repair my car from a rear collision. When I finally got my car back, I discovered that my diigital clock display was not working and my saved radio stations were gone. It was obvious it was an electrical issue. Classic Collision denied they did anything and refused to fix it for free. I had to go somewhere else and get documented proof that it was as a result of Classic Collision's actions. I was able to get the proof that they had shorted out 3 fuses. BE CAREFUL IF YOU USE THEM. THEY MESS WITH OTHER PARTS OF YOUR CAR!!!

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Bree_Harber

Reviews: 1

I wouldn't take my car anywhere else

Sadly, I've had to take 2 different cars to them in 3 years (4 trips, only 1 was my fault). Every time they were super courteous and the estimate was given very quickly. They do impeccable work. My cars came out perfect like they just rolled off the lot each time, and they were also clean as a whistle. They completed the repair on time all but once, and provided a complimentary rental the one time they ran over. The price may be a little more than other places, but it is worth it for the quality.

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traviso

Reviews: 4

never again

Overpromise and Underdeliver! This is what this company lives by. Over 9 weeks for repair. My MINI was delivered to them on 01/02/13 and returned 03/21/13. We had a 2 week delay because a previous hack shop was being back charged. I was told it was a 1.5 week job so i expected 2 weeks. The main reason for delay was Director of Operations continually pulling techs off to work on other projects. For the last 2 weeks I personally checked on the car every day and for a few days helped put it back together. I would have expected near perfection but i’ve already found 5 issues in 2 hours and the list keeps going. I’ve never seen an uglier case of poor customer service or lack of respect for a customer.

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