Eye appointment went just fine, I felt like the doctor and his support staff were efficient and easy to work with, no attempts to upsell me on products or procedures I don't need. I was extremely disappointed when it came time for the bill. When I scheduled the appointment, I only needed a contact lens fitting, I just had an eye exam and new glasses made in 2015. Not only was I billed for two appointments, but the woman at the front desk charged me full price for the contact lens fitting. She said my insurance only covered the eye exam. I went ahead and paid, but called my insurance company on the way home, and they confirmed that the contact lens fitting was covered and that Classic Vision had overcharged me. The CSR at VSP called them and spoke with Kaycee to get it resolved. Still waiting on my refund. I did not receive an apology or an offer to make it right other than doing the bare minimum of giving me my money back. My last eye appointment was 1/3 less than what Classic Vision Care charged me and my insurance. I felt like they double-billed me for two appointments to get more money. Be very clear about what you will be billed for BEFORE you go in for the appointment.
Posted: 5/16/2016 • Link to this review
After years of seeing the same doctor for my eye exams, I decided to try Classic. I was happy with my doctor but the staff at my old office just didn't seem to care. Dr Carman and his staff were very helpful and knowledgeable. Brad was the optician that assisted me, he was very helpful with my frame selection and knew what progressive lens would work best for my prescription. I have already recommended Classic Vision to a friend of mine and she was just as satisfied.
Posted: 4/15/2010 • Last edited: 5/12/2015 • Link to this review