My first-hand experience with this business -- has been a disaster. They sent someone to repair my fridge and now it is worse. They claim it was just a coincidence that my fridge stopped working after they left. really?! Honestly, I don't know. What I do know is that my fridge was keeping my food cool before they came and after they left it was not. Boo! No refund for the "repair" - just a $1,000 quote to fix. WoW! so disappointed - I suggest you stay away!
They came to repair a water hose
Area Fayetteville, GA
Cost Less than $250
Date May 2016
Posted: 5/17/2016 • Link to this review
We purchased a Samsung frig; staff very courteous & knowledgeable. Frig was delivered the next day by a great crew, but frig did not cool despite 5 star ratings. We called Clayton Appliance early the next day & they said not to worry. Later in the day a new in the box Samsung frig was delivered & installed & they removed the non working frig. The crew was very courteous & careful not to damage our property getting frig in & removing non working frig. Will definitely do business there again.
Posted: 4/25/2015 • Link to this review
Have only purchased parts there and things were Ok, but needed an appliance, so decided to go there ---BIG MISTAKE!! Had to return the product due to it being defective, which is not Clayton's fault, but when I had to call and leave messages no one ever returned the calls. Unfortunately, this has not been a good experience so do not plan to buy any more appliances from them again. It took a long time for them to credit my card of the refund. The one good thing I can say is that when I told them the product did not work, they did say just bring it back so that was good. Some of their prices are higher than other companies, so need to compare
Posted: 1/22/2014 • Last edited: 1/27/2014 • Link to this review
Clayton Appliances has a huge showroom where the salesman helped me decide the best product for my family. He was very helpful, and best of all I got a FREE dishwasher with my kitchen appliances purchase. I was so happy with the overall experience. Best of all was the GREAT prices they have.
Posted: 2/02/2012 • Link to this review
I had a clog in my new front load Whirlpool Washer and call Clayton Appliance for repair. They charged me 69.99 for trip charge( I am less than 3miles) and 80.00 for repair which took less than 15 min. This is a rip off business. I felt like I was taken, so I called them in which the person that answered was useless. She did not ask my name..... I am just $$ to them. I am in the market to purchase a new built-in fridge but would not consider them even if I had to do with out.
Posted: 7/13/2011 • Link to this review
It was neat to find a company that knew what I needed. I was replacing my appliances and they sent a sales rep out to my home that helped me get exactly what would fit. They installed all of the appliances, cut my cabinets, and ran the gas line. GREAT JOB GUYS!
Posted: 2/28/2011 • Link to this review
I needd a washing machine pump. The price from Clayton Appliance was $67 plus $4.70 tax for a total of $71.70. I bought the plastic pump for $14.50 including tax and delivery elsewhere. I'm all for dealing locally and making a profit but when a company carries greed to this extreme, who needs them? Nobody!!
Posted: 12/22/2010 • Last edited: 7/13/2011 • Link to this review
they gave me wrong specs for the range hood I bought so I had to have my custom cabinets remade at additional cost. they denied their mistake, were rude, and totally unconcerned about the mistake they made. I bought a fireplace insert from them and they damaged it on install and I could not get them to fix or replace their damage. No concern for customers after the sale and dishonest
Posted: 12/19/2009 • Link to this review
Unlike the big box stores, Clayton Appliances will special order any appliance that works best for you. Unfortunately, my special order appliance, a refrigerator, turned out to have some ‘issues.' Not to worry. Clayton stood by my special order decision and wanted to make it work. They sent their stellar technician, Sotha Chhoeun, to make the repairs. With hard work and know how, he was able to make my new refrigerator work perfectly. All of my thanks!
Posted: 5/11/2009 • Link to this review
We bought the first set of appliances from them in 1986 when we bought our house. I just recently replaced all but the dishwasher (still going). Fridge, stove, washer and dryer. I wanted a side by side that did not have the water/ice thing in the freezer door but did have an interior icemaker - the salesman found it and got it at a great price rather than charge me big time for a "special" product. - They were delivered and installed on time and correctly the first time. -- In 1986 and in 2007.
Posted: 3/24/2008 • Link to this review
Clayton Appliances exceeds every expectation, nobody can beat their prices, they leave all the big box stores in the dust. Their installation is first rate and on time. They do the job right, and show up on time and back their products with great service.
Posted: 5/25/2007 • Last edited: 1/02/2008 • Link to this review