The team of women that was sent to my home by Cleaning by JoAnn did a perfect job in every way. They showed up on time and went to work right away. They did a beautiful and thorough job on everything. I have many niknacs sitting around; They were very careful and nothing got broken. The women were pleasant, very respectful and made sure that I approved before they left. I highly recommend this company for your cleaning needs!
Area Duluth, GA
Date August 2016
Posted: 8/25/2016 • Link to this review
I used this company for several years and recently had to fire them. Over the years, the crew that Joann sends to my house have broken things, not cleaned the bathroom in the basement, used my phone charger and located it to another area of the house, used my washer and dryer, put my cleaning supplies in parts of the house (the garage!) where I cannot locate them, broken the stovetop knobs, etc., etc. In the beginning, Joann was responsive to my problems but as of late, she is very defensive about the crews. When I suggested that she come to my house to see what I was talking about, she refused and said she was too busy. Very poor customer service. The crews generally do a decent cleaning job and don't steal. However, I can no longer put up with these other aggravations and when the owner will not even come to my home to help resolve the situation, well, that says it all. I will use someone else now. By the way, she will come to your house the first time and that is all. After that, she sends in a crew of 3 people to destroy your home and Joann never reappears.
Posted: 7/23/2012 • Link to this review
Pammie has been a client of mine for about 10 years. I used to clean this house personally until just recently and I now work from my office. The girls that clean the houses have been with me for many years and have much professional training and have worked with me in this home. I never have not reappeared at this home before. There has been an ongoing issue with the shower door coming off the track and it is not our fault. I asked Pammie to get it repaired so that we don't get injured and she claims there is nothing wrong with it and the girls purposely twist a bar at the very bottom and it falls out. She said that I needed to come to her home and look at it myself. I am not a mechanic and I had previous obligation in such a few hours notice I could not go. She got mad and hung up in my face while I was trying to figure out what to do about it. It is the homeowner's obligation to get it fixed so that when the girls clean it they want be hurt. They are not on purpose trying to destroy her shower. It is very difficult for them to clean it. She also said that they use her washer and dryer but they have their own appliances and do not have time to haul their laundry to her home and do that while they work. They clean about 5 houses every day and no one else has ever claimed that they do their laundry at their homes. This home is cleaned once a month and the other homes every 2 weeks. They have to clean their cloths for work every evening so I know for a fact that they have their own machines. When they wipe her machine the control knobs get moved and then they don't know how they go back again. A girl used her phone charger and then didn't put it back again. She was talked to and after that it never happened again. Plus that girl is no longer with the company. She has called me as much as 9 to 10 times out of 12 looking for items that she thought they had hidden from her and then a few minutes later she calls back and she has found them such as buckets etc etc. We use our own buckets and we do not use hers. We do remove the knobs on every ones stove so we can clean them and if anything ever happened to them we replace them immediately. I never side with either side bc I have to listen to both sides and get the facts and make a decision on how to resolve any issues. Out of many years experience there has been minimal breakage in the homes and we replace it immediately and we are very careful and respectful of people's homes and belongings. We wouldn't have a job if we did not care. I replaced a globe in her bathroom that was broken with a whole new set. She was very happy. Out of all of these years working for her she has never given us a good or bad review until this 1 time that I could not go to her home and look at a shower door bc I had other obligations prior to this request. She refused to listen to me and hung up the phone. I am so sorry that she feels this way and I wish her the best of everything.
I contacted Cleaning by JoAnn because I was unsatisfied with our previous cleaning service. Even though we were having our house cleaned on a bi-weekly basis prior to Cleaning by JoAnn, we started with an initial deep clean. 3 women spent at least 5 hours scouring our place. Light fixtures, baseboards, window sills, inside closets (which I guarantee our previous service never opened), dusting high and low (and actually moving items to dust under them), you name it, it was cleaned. Since that cleaning we've begun bi-weekly maintenance cleanings. I have had cheaper cleaners and more expensive cleaners in the past, neither one of them cleaned like JoAnn's teams. JoAnn has been a pleasure to work with and I appreciate her oversight.
Posted: 5/11/2012 • Link to this review
We are very happy and look forward to cleaning your beautiful home. You make the job easy for us and your family is great to work for. Thanks for giving us this great opportunity and we hope you will enjoy the cleaning for many years to come. Thanks for this review so we know how we are doing and strive in every way to make it even better.
I've had Cleaning by JoAnn for 15 years! Her employees are very reliable, honest, and excellent cleaners. I love coming home to a sparkly clean home. JoAnn has been very accommodating when I needed to change or add to my regular times. I like the way they leave a note about what products need.
Posted: 9/08/2010 • Link to this review
It is with great pleasure to be your house cleaning service. We look forward to going to your beautiful home every two weeks over all of these years. With such a loving family to work for we know we will be able to keep coming for many more years. Thank You so much for this great compliment.
I've been in my newly built 5000 sq ft home going on two years and have had numerous unsuccessful cleaning services. After multiple attempts, I've finally found a cleaning service that has lived up to my HIGH expectations in Cleaning by JoAnn. The team that cleaned my home paid attention to all of the details and made my house cleaner than it's ever been. Thank you ladies for such a wonderful experience and I look forward to many, many more! I would HIGHLY recommend Cleaning by JoAnn to anyone especially my friends and family.
Posted: 3/15/2007 • Last edited: 1/02/2008 • Link to this review
Thanks Shaunda, We love to clean your beautiful home. It has been our pleasure to service your cleaning needs. You have a wonderful family, including your parents. Thanks for doing business with us. Thanks so much for this review. Warm regards JoAnn
JoAnn and her staff are top notch. We had a cleaning service before she came and we were not real happy. JoAnn, personally, assisted by her staff, gave us a 'spring cleaning' on the first time out and it was not hard to notice a significant improvement on our 'clean' house. We have had 2 follow up visits without JoAnn being present and they have done the same quality work. You don't have to go around and finish up after they leave. They do it all. Our standards for cleaning are pretty high. JoAnn and her staff have met or exceeded almost every one. Thanks, JoAnn.
Posted: 10/30/2006 • Last edited: 1/02/2008 • Link to this review
Likewise, it is such a pleasure to work for a wonderful couple like you two. It makes our job enjoyable. We love to go to your home. Thanks Mike
Joann and her crew are truly great to work with. They do an extraordinarily thorough job and they are incredibly pleasant and sweet. They are also very reliable -- Joann always returns phone calls and can be counted on. Joann takes great pride in her work and always seems to go above and beyond. I would recommended Cleaning by Joann to anyone -- In fact, I have!
Posted: 8/07/2006 • Last edited: 1/02/2008 • Link to this review
Cameron, It is a pleasure to work with you also. Thanks for being a great client. JoAnn
My family and I moved to Atlanta almost a year ago. I contacted JoAnn to do the initial cleaning of our home. However, I was not planning to use a cleaning service ongoing.... everytime I had used one in the past, I found that there were still things I would need to clean on my own bc the service did not do a detailed cleaning ~~~ and, therefore it was not worth the money to have a service. HOWEVER, after seeing the amazing job that JoAnn and her team did on our initial cleaning we decided that we must continue to use this service. First, the women who clean our home are just the sweetest (including JoAnn)... my children and I have enjoyed getting to know them. Second, my husband and I cannot believe how clean our home is!!! There is no detail not completely cleaned each time. My children come home from school on a cleaning day and their first comment is, "Oh, the house smells so clean!". Being new to the city, I have found Kudzu to be so helpful... I actually urged JoAnn to register with them so I could rave about her service (as I'm sure many of her clients will do). This is a Cleaning Service that you will NOT be disappointed by... In fact, you will be amazed and thrilled by the cleaning your home receives. I have already recommended this service to several families and will continue to do so!
Posted: 7/26/2006 • Last edited: 1/02/2008 • Link to this review
Kim, it is a joy to clean your beautiful home. We enjoy your children. Thanks for the awesome referrals. You have helped me grow my business in such a positive and warm environment. I will always appreciate you. Warm regards JoAnn
Joann communicates by email in a timely manner, however, takes direction very badly. I had her her come every other week for about 3 months. I made 2 simple requests one week - to not dump the cannister in my yard, and to please watch for dust on some bookcases - and she proceded to write me a 2 page letter while on the clock at my house telling me that I was a horrible client, and that it wasn't worth her time to do my house any longer. The cleaning was generally good, but she seems to take things too personally.
Posted: 7/26/2006 • Last edited: 4/13/2008 • Link to this review
I would love to respond to this review. I put a customized discount package together with this lady. We drove about 1 hour to get to this home and 1 hour to leave this home. On several occassions her husband did some renovations in their home. We were not told about it. Upon arrival we had much more work to do. We did it and never complained. There were three dogs to clean up after, that lived in the basement. They went on vacation and upon our arrival there had been a lot of construction done and we were not told about it. We spent two hours over time and didn't even complain about it. The next time we were left a note of her complaining about dust on the crown moldings. Almost every time we came she complained about something. I am a very detailed company, we always go above and beyond our job. We love our work and pay attention to detail. I am so sorry she wasn't happy with us. I left her a note because that is the way she communicated with me. On my own time after we had finished making sure we had done a super job, I left her a note of resignation. I wanted to leave her key and this note so she would have two weeks to hire someone else. This happened more than a year ago. She gave a review to another company I was advertising with. They told me because I had a 5 star rating that people could see all the excellent reviews I have and they would get the big picture. Thank you for letting me tell my side.
We supply The rainbow vacuum system. It traps dust, pet hair and dirt into a water filled basin. The engine is snapped onto the basin, allowing only fresh cool air to come out instead dust and smelly odors. This reduces allergens and improves indoor air quality.