The work performed was of great quality but ultimately fell short due to communication issues with the owner. The owner lists two phone numbers on various online advertisements but communicates exclusively by text. The owner never returned calls by phone, preferring streams of text messages if at all. The not at all was of most concern. We hired the business for 4 hours of cleaning by two maids of a 1000 sq ft home with no furniture for $100. The kitchen floor was somehow missed. I called and texted to let the owner know and she texted that she would send a maid the next day and asked us to issue a new check for $75 and assured us the $100 would be returned. The maid was unable to come the next day but returned 2 days later and did a good job. Only issue this time is she took the $75 check without leaving the $100 check as promised. When I called to inquire about it, the owner was unresponsive but the maid explained that she told the owner the $100 check was deposited and was asked to leave us $25 cash but she did not have any cash on hand. The maid also said she was told by the owner to keep the $75 check as well which the maid ultimately agreed to void and return to us by mail. The maid performed high quality work minus the mishap, but the owner's failure to update us about the check issue when she learned of it and her unwillingness to talk by phone at anytime was a dealbreaker for us.
Cost Less than $250
Date June 2017
Posted: 6/22/2017 • Last edited: 6/30/2017 • Link to this review
I hired another cleaning company and they never showed. I found this lady on the internet and read her reviews and decided to call to see if she had lst minute availability. She was able to come out the next day to clean my home before my relatives arrived in town. I was pleased with everything and will call her back again. Great detailed cleaning at a fair rate.
Posted: 11/26/2012 • Link to this review
Grimy stove burners, filthy cabinets filled with discards, piles of lint on laundry floors, dirt-covered foyer closet floor, the box spring they agreed to remove abandoned in the garage - that's how this company "cleaned" for me while I was out of the area. Look at the photos - Is this how you want your house cleaned? I was appalled when I inspected my house before my new tenant's occupancy and Bridgette grudgingly agreed to reclean. Since I would not be there I gave the same code they used before for the garage door. Although Bridgette reported her cleaner, who arrived over three hours late, "couldn't get the code to work," it worked perfectly when I arrived within 38 minutes but the cleaner wasn't there. Bridgette claimed that "My employee was at your home and waited an hour for you to come and you never showed so she left." I called immediately but Bridgette delayed replying until 3:33 pm the next day when my tenant was moving in. I was out of time and embarrassed by the poorly cleaned premises. I asked Bridgette to reimburse me for a cleaning credit for my tenant. She refused and became increasingly belligerent threatening to try to ruin MY reputation if I posted a negative review about her service. She wrote "Please keep in mind that your (sic) a small business owner too . . . Please note that the same feedback you leave for my business will be reciprocated in kind for yours." IMO, this company not only does shoddy cleaning, but has serious integrity issues.
Posted: 11/01/2012 • Last edited: 11/26/2012 • Link to this review
Lets begin by stating the fact that "Thursdays child's" rental property was cleaned on September 4, 2012 and I never heard a word from her about any problems until October 25, 2012 which is almost two months after I cleaned her home
Thursdays child contacted me from her home in Florida in a panic on 9-4-12 stating that her tenants left her rental property located in bolingbrook, Illinois in bad condition. She hired a realtor to rent it out for her and he refused to show the house in the condition it was in. I was able to clean her home later that day and I never heard a word from her until 10/25/12, almost two months later. She said the floors were dirty & the house was dusty. I told her that when we left everything was fine and her realtor must have thought so as well as he was able to show the property the very next day and for almost two months thereafter. The realtor successfully rented the home out and that is what brought her to town on 10/25/12. As she stated in the review, she had plumbers there, electricians, inspectors moving things around,Hvac techs and painters before she ever viewed the home herself. A home with that many visitors and work being done inside will become dusty again and the floors will be tracked up. I agreed to send an employee out to redo the floors and dust the entire home to make sure she was satisfied and was happy with our services although I knew everything was perfectly done two months prior. I also told her that we are a cleaning company and do not move or dispose of any furniture or mattresses left behind by the former tenants. My employee went to her rental property the next day and was unable to get in with the garage code given and she waited for the owner for an hour and she never showed. The owner demanded a full refund and threatend to write negative reviews all over the web and thats exactly what she did. The pictures posted are not the same home we cleaned as we take our own photos that are dated and are available upon request. Please read our outstanding reviews we have all over the net. This is the only negative review our company has ever had and I did everything in my power to make my customer happy even after the initial cleaning off her home almost two months prior to any complaints. I have contacted an attorney about this issue.
This company was running a special for deep cleaning at $100 per home. I read all their great reviews and decided to take them up on their offer. I'm happy I did. My home was spotless. I am now on their schedule for bi-weekly cleaning.
Decided to do some spring cleaning and selected Bridgette based on her reviews. She came in and made the place look new. Had some rust stains in the toilet and tub, but they were gone after Bridgette cleaned them out. Saved me some bucks because I was considering getting a new tub and toilet in the future when I renovated the bath. Would highly recommend her services.
Posted: 3/28/2012 • Link to this review
Read the reviews about company owe by Bridgette in Minooka and I hired second time. They did very nice job, no complains, Im very happy how they clean, very professional and detailed. I will keep this company for future service. My rental property was clean very well. I use this company not only because of great job, but very convinient location on south west. I think this is the best company i hired..good reviews help me chose this company. Congratulation to the owner Bridgette for excellent service.
Posted: 8/01/2009 • Last edited: 8/08/2009 • Link to this review
My daughter has allergies and I finally found a company that use green products to clean. My house is clean and I feel safe with the products the women are using in my home.
Posted: 5/25/2009 • Last edited: 8/08/2009 • Link to this review
I've finally found a good cleaning service in Minooka. The two girls that came really did an awesome job. I will recommend and have them back at my place soon. Professional and resonable.
Posted: 4/29/2009 • Last edited: 8/08/2009 • Link to this review