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Clm Sanitation

(770) 305-8300

6905 Roosevelt HwyFairburn, GA 30213 map it »

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bought out by Waste Industries, 11/25/2013

Waste Industries has taken over smaller local trash pick up companies and so has a monopoly. Their customer service policies and personnel are poor. Do they pick up trash on time? yes. However I... signed up for e-billing and not received bills. The first notice in mail is a collection letter. After about a year, I ask why I'm not receiving e-bills and they say some email providers just don't pass them through. (?) I have to cancel e-billing and sign up for paper billing online. I go to their website, pay my bill, then cancel e-billing and sign up for paper billing. Though I did exactly what they told me to do, for some reason this cancelled my online payment, which I did not know. When I received the resulting collection letter and talked with them about it, they would not waive my late fee. Now receiving paper bill and find they charge $1.00 for paper billing. If I could change companies, I would. BUT they have bought up or put out of business all competitors in our area, so I have NO choice, I must use Waste Industries. GRRRR

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LarabyFarm

Reviews: 8

bought out by Waste Industries

Waste Industries has taken over smaller local trash pick up companies and so has a monopoly. Their customer service policies and personnel are poor. Do they pick up trash on time? yes. However I signed up for e-billing and not received bills. The first notice in mail is a collection letter. After about a year, I ask why I'm not receiving e-bills and they say some email providers just don't pass them through. (?) I have to cancel e-billing and sign up for paper billing online. I go to their website, pay my bill, then cancel e-billing and sign up for paper billing. Though I did exactly what they told me to do, for some reason this cancelled my online payment, which I did not know. When I received the resulting collection letter and talked with them about it, they would not waive my late fee. Now receiving paper bill and find they charge $1.00 for paper billing. If I could change companies, I would. BUT they have bought up or put out of business all competitors in our area, so I have NO choice, I must use Waste Industries. GRRRR

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