Cobb Irrigation has definitely gone down in the past few years since we last used them. Called May 11th about needed a service call, got told that someone would call back within a couple of days so that we could discuss what was wrong and possibly some additional work Didn't hear anything from them so we have been using a hose and sprinkler. On June 23, I got an invoice for work done on June 21, supposedly two hours of labor and 4 heads, which is strange because I hadn't even told them what was wrong as of yet. Called a total of 5 times over the next 8 hours before someone finally answered. Nice lady, very good at apologizing. Said that I had been the third person that day who had called about receiving an invoice, supposedly a new guy and an old hand were working as a team and had billed over 15 hours of work in one day including billing an old lady for 4 hours of work and she said that they had only been there less than an hour. No problem, accidents happen, they called Saturday to discuss the problem of the bill and that they would be out there bright and early on Tuesday, well no call, no service and when I just called a lady just answered and hung up as soon as I said my name.
So far no work has been done, just been billed for it.
Area Kennesaw, GA
Posted: 6/28/2016 • Link to this review
Ed and his team are the BEST. I have used them numerous times and have ALWAYS been pleased. They have been extremely reasonably priced with quick and professional service. Many times I just call them and say what is wrong and next thing I know it is fixed. I wish other service providers were even close to being this good.
Area Marietta, GA
Posted: 4/15/2016 • Link to this review
I called these guys back in February to fix a sprinkler head damaged by a wreckless driver. It took nearly 3 weeks from the first time I called them before the sprinkler head was finally fixed due to delays in returning phone calls and working me into their schedule, but no big deal since it was still winter and I had no need to use the system. They turned off the water main to make the repair, but never turned it back on. When I called them to come back out and turn it back on, once again no one answered the phone. I got a call back 3 days later on my office phone at 6:30pm, and of course i wasn't available at that time. i called back the next morning, once again leaving a voicemail explaining they can't reach me on my office line after 5pm and leaving my cell phone number. I don't recieve a call back until the following Friday afternoon at 5:20pm ON MY OFFICE PHONE NUMBER. Now the grass in my front lawn is all but dead. never dealt with a less responsive contractor.
replacing a broken sprinkler head.
Area Marietta, GA
Cost Less than $250
Date February 2016
Posted: 4/12/2016 • Link to this review