Colonial Van Lines is a licensed and insured cross country moving company. With experienced and reliable movers, Colonial has become one of the most trusted long distance moving companies by seamlessly relocating residents and businesses for their out of the state moves. Visit us online!
Colonial Van Lines is a trusted licensed and insured Long Distance Moving Company with over 20 years of experience in the moving industry. With Colonial Van Lines, you can rest assured that your out of state move will be a pleasant experience from planning, packing, pick-up, and delivery of your goods.
Instead of having my husband move our four bedroom home like he wanted to I opted to have Colonial handle the whole process and it was a good idea. Everything ran smoothly a with the exception of one box of cups that broke during the move but it is no big deal. I will recommend them to my parents when they move down this summer.
Posted: 1/17/2017 • Link to this review
Mine is a long story made of the most incompetent people never met in my life that cost me a fortune. So, if you want to have a wrong estimate, delays, poor quality, poor services and cost increase, Colonial Van Lines is your choice.
Posted: 1/09/2017 • Link to this review
With the information you have provided us with, we are unable to locate your move with us. We are aware that you would like to remain anonymous, however, if you are indeed a customer we would like to speak with you to address your issues. We urge you to contact our office at 866-913-3611 to discuss your concerns as soon as possible as we always like to ensure that our customers are satisfied with our services. Please call and provide your name and job ID # so we can better assist you with your issues.
Colonial Van Lines
I am surprised it went so well i have moved a number of times and I have always ha issues this is the first time everything went well. Yes they were a day late but it was due to the in-climate weather. No damaged items either aside form a box of dishes I packed. They did a good job hopefully this will be my last move but if I move again I will call colonial
Posted: 12/12/2016 • Link to this review
It started with the original quote. I was given a transportation quote based on 3,000 lbs. to take my furnishings from Atlanta to Miami. About a week before the shipment, I was contacted by another representative who pretty much convinced me to increase my carton count by 30% to make sure I would not have trouble with space on the truck. This increase my cost by 100% but I didn't worry because I had my own count and weight which ended up being calculated at 3,800 lbs. I ended up with only 10% more cartons than originally quoted and about 500 lbs under the 3000 limit. When they came to pick up my load, the truck only had 1/3 free space so my load had to wait about one hour IN THE STREET until a new truck arrived. I was supposed to be called within 2 days to verify the actual weight (one weight in before the truck came and one after it was loaded). I did not get the total weight for 5 days. At this point I was told that actual weight was 3800 lbs. or the total estimated by the second agent. I contested this and as promised, I was invited to another weight in. I was at the initial weight in (about45' from my location). I was in the middle of a family emergency so I trusted the driver that he would send me the final weight in in a matter of hours. final weight in and it TURNED OUT THAT MY LOAD WAS NOW 4,400 lbs.
After these postings, Colonial called me saying they would re-evaluate my claim. They refunded $186 with the caveat that I change or delete my bad reviews. Unfortunately I don't know how to delete the review from Kudzu so I'm following up informing that Colonial did respond to my claim, even if it was only partially.
Posted: 12/01/2016 • Last edited: 12/17/2016 • Link to this review
colonial team resolved my issue regarding my move. it wont let me continue without making thia a litttle longer so i will continue to type.
Area Klamath Falls, OR
Cost $5,000 - $9,999
Date September 2016
Posted: 11/19/2016 • Last edited: 1/07/2017 • Link to this review
My past moving experiences have been terrible. For my move out of state a few weeks ago I went with a national company and selected Colonial. I couldn't have picked a better company. From the estimation process, regular communication, price and actual move - Colonial delivered exactly as they said they would. The movers were courteous, professional, on time and didn't damage a single thing. I couldn't believe the move was so easy. Really great company!
Area Northbrook, IL
Cost $3,000 - $4,999
Date October 2016
Posted: 10/26/2016 • Last edited: 10/27/2016 • Link to this review
Desiree Whitehead from colonial contacted me and settled this matter up to my satisfaction. Even though i faced some issues initially, i appreciate the effort done by Desiree to make their customer satisfied.
Area Edison, NJ
Cost $5,000 - $9,999
Date May 2016
Posted: 8/12/2016 • Last edited: 9/21/2016 • Link to this review
We sincerely appreciate your kind feedback and we are delighted to have been able to resolve the issues as experienced on your move.
Colonial Van Lines
Since my initial post I have met with Colonial and at the end of the day have come to a satisfactory resolution. ------ Don't be fooled by the reviews like I was... this company pays for positive reviews. Every negative review I found (after living through my moving nightmare with them) could have been my story. Don't trust their initial quotes...it will change! Don't trust the pick-up/drop-off dates. They barely got my stuff packed and moved out of my house in time and that was because I stayed up all night packing what they didn't have time to do AND they were close to 2 weeks LATE!!! Two weeks of no belongings and no idea of the status/health of our belongings. Our stuff was transferred numerous times, which we specifically stated we did not want to have happen (but they agree to anything to make the sale). So in the end their only compensation was $350, which required us signing a contract that states we will not request further reimbursement and will not speak of our experience. I have yet to hear back from them regarding submitting reimbursement for our damaged items.
Colonial Van Lines moved my 4 bedroom home from Texas to Arizona in the summer of 2016.
Posted: 7/30/2016 • Last edited: 9/23/2016 • Link to this review
Thank you for allowing us to address the concerns regarding your recent relocation. We are pleased we were able to provide you with a satisfactory resolution.
Colonial Van Lines
The movers worked diligently the entire time they were in our house. They were respectful and wrapped much of my wooden pieces of furniture. However, be sure to ask that the legs of your wooden pieces be wrapped as well.
Date April 2016
Posted: 5/17/2016 • Last edited: 10/14/2016 • Link to this review
Our team is delighted to see that we were able to provide you with a positive experience. Thank you for allowing us to service your relocation needs.
Colonial Van Lines
October 13, 2016 - UPDATE I'm updating my review of Colonial Van Lines from 1 star to 4 stars on Kudzu. My original and primary complaint against Colonial was the fact that my move ended up costing nearly 25% more than what I was quoted and had agreed to. It has taken awhile but Colonial resolved the matter with me by refunding the difference and bringing the cost down to what I was originally quoted. The staff at Colonial are very friendly and will work with you but I would suggest making sure you fully understand the process and have all of the details in order. I believe Colonial is taking steps in the right direction and implementing some new procedures that will improve the customer experience.
Posted: 4/04/2016 • Last edited: 10/13/2016 • Link to this review
Donald, Thank you for giving us the opportunity to address the issues that took place during your relocation. We are here to resolve any and all issues within reason and we are glad that you let us help restore your faith in us. If there is anything you need now or in the future, please do not hesitate to contact us.
Colonial Van Lines
Colonial Van Lines are totally Unprofessional and Untrustworthy. With something as important as your household belongings and memories you just cannot afford the experience this company will give you. I would strongly advise any potential interstate moves to stay well away. Arrived 5 hours late Took 8 hours to load Found it necessary to re-pack 80 boxes that were already packed by Two Men and a Truck Resulted in an upcharge of $1800 Left items at storage facility Left boxes at storage facility incurring a tidy fee from storage comapny. Delivery in Dallas Their business practice dictates that you have to sign for your property before they even open the truck - this leads to complications when trying to prove if something actually made it onto the truck. They "lost" : computer and screen 5 wardrobe boxes of clothes They damaged: Vintage Dining table leg snapped off. 20 boxes of "re-packed" books Other furniture gouged and cosmetically damaged by clumsy and unprofessional driver who did not even apologize and just said to contact insurance. In short I would just warn anyone who cares about their belongings to stay away from this company.
Posted: 2/01/2016 • Link to this review
Jlong55, With the information you have provided us with, we are unable to locate your move with us. We are aware that you would like to remain anonymous, however, if you are indeed a customer we would like to speak with you to address your issues. Please respond to this message and provide your name and job ID # so we can better assist you with your issues.
Colonial Van Lines
BEWARE!! Total NIGHTMARE! Colonial Van Lines contracts out to third party carriers and as a customer you have no control of the quality of that company or drivers.
Posted: 1/01/2016 • Link to this review
I apologize for the experiences experienced in your relocation. I would like to have the opportunity to resolve the issues, and it is our communities engagement that allows us to make informed business decisions moving forward. When you have a moment in your day can you please contact me directly, so we can work out a resolution. Sincerely, Colonial Van Lines (954) 772-1610 ext. 295
My first contact at Colonial was with James, who was so very helpful, professional, and friendly. Mena was great as were the agents who did the actual mpve. I would definitely use Colonial on another move and recommend them to anyone Cathy B
Posted: 12/01/2015 • Link to this review
Overall my experience with Colonial Van Lines was very positive. The only reason I gave four stars instead of five is because there was an issue with delivery time. However, the mix-up may be due to the fact that we contracted the job only a couple of days before delivery and pick-up. I would definitely deal with Colonial again. Job #55355239-CO
Posted: 11/20/2015 • Link to this review
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