Back in July my cable stopped working due to an equipment failure. When I called Comcast, the customer service rep said 1 of my choices would be a service call for which there would be no charge. When I got my bill, there was a charge for $50. When I called to inquire, the rep said she would credit my account. Despite 2 more calls and 2 more reps promising to credit that $50, I never got it. I have now moved, and I went with a competitor. Trying to get a human in the first place is bad enough, but to be lied to 4 times leaves a very bitter taste in my mouth. The only reason I'm giving 2 stars is the reps were very nice as was the tech who came to fix the problem.
Posted: 9/30/2016 • Link to this review
Endless holds, they may hang up on you. Tech people who do not understand that I do not speak tech. Have to pay for each service you need. Can any of them actually hook up your cable tv correctly? But what are the options?
Posted: 8/28/2013 • Link to this review
After nearly 3 weeks without internet, 6 calls to reemedy the situation and over 4 hours on the phone with Comcast customer service reps I have given up. Comcast's inability to take care of its customers is legendary and now I see why. I should have trusted the recommendations of friends and gone with another internet provider when I moved to Atlanta, but I went with the easiest option to setup. I should have trusted my instincts the first time I was on hold for over half-an-hour waiting to talk to a sales rep, but I gave them the benefit of the doubt. I should have cancelled my service the first time they came out and did not fix the problem, but I thought it was a simple error. Shame on me for taking a chance on a company who's horrible reputation proceeds it and shame on Comcast for making no attempts to improve that reputation.
Posted: 8/20/2012 • Link to this review
I live in a really large apartment community which has been open over a year. My Saturday was shot, I had to clean my apartment after the visit, why? The Comcast / Xfinity installer arrived after the noon to 2:00 appointment time slot (arrives at 2:15), because he could not find my apartment community. Which also meant he did not know how anything was set-up here. His boots were filthy, his coat was filthy and smelled bad. After a couple hours he leaves. I had to air out my apartment, clean greasy dirt off my walls and vacuum. He failed to hook up the cable tv service. Don't hear from Comcast so call them a couple days later - 800 number and ask for Customer Service Manager, told one will call me and never happens. So call 404 Comcast and told have to fill out a ticket and one will call me back - really? Get a call from a customer service supervisor the next day - can hear the extreme disinterest in my story - so she says will give me a $20 credit (which is insulting for wasting my Saturday afternoon) and I reply why don't we get`the service hooked up and then worry about money. I also state that I have to work during the day and appointment has to be after 5:00 or on weekends. She sends the installer out the middle of the day on a Wednesday. I'm not there and never hear from customer service again. Ever. zero star service
Posted: 2/19/2012 • Link to this review
I've rarely gone 6 months without cable inexplicably going out for a couple of days, leaving me unable to get any work done at home. As a student at Georgia Tech, I depend on having good Internet access, and their outages are just not acceptable. They'll credit your account for the downtime, but only if you call and ask them to. The customer support phone line is the worst thing about Comcast. Nowadays, when I call I immediately insist on speaking to a manager. The bottom-level support techs who answer the phone will just ask you to reboot the cable modem, as though you hadn't already tried that. (They've even asked me to see if cable TV is working, even though I canceled my TV service months ago.) If you ever need a service tech to show up in person, clear your schedule. You'll have to wait a week or two for an appointment, they won't be on time, and they'll forget to call you when they're on their way even if you remind them to. The plus side is that their Internet service is very speedy and at a reasonably competitive price. In fact it's the only reason I haven't switched to another company.
Posted: 10/09/2011 • Last edited: 10/17/2011 • Link to this review
I have had Comcast since they bought Adelphia. They have continued to go up in price to the point I have finally closed my account. After cancelling the account I received a bill for the last month of service and $200 for equipment I did not have. It took three phone calls to customer no-service to finally get the incorrect equipment bill removed. In the meantime I sent the payment in for the last month of service. For some reason they returned the payment. When I called them they could not tell me why that had happened. I told them I was sending the payment again. 5-6 days after that conversation I got a letter from a collection agency about the bill. I know their not but it almost seams like they are messing with me because I cancelled the account. What a nightmare this has been. The really crappy part is there is a good chance my credit history that I have worked so hard at keeping clean now has a blemish because of them.
Posted: 8/24/2011 • Link to this review
comcast is pushy on the phone to upgrade or get their equipment. i've ordered a cable box 3 times and it's never been delivered. service always goes out during a storm. prices are way too high compared to satellite. i wish another cable provider was offered in my area b/c i would switch.
Posted: 7/18/2010 • Link to this review
My experience has been poor from the beginning with internet. I have broadband through them and it drops off at (i suppose )busy times??! I would have switched, but AT&T in my area won't handle high upload speeds- go figure for 5 miles outside Atlanta. Switching to Wireless-probably WiMax.
Posted: 5/21/2010 • Link to this review
I have had Comcast for a year... I have had serious connection problems 4 times... three service visit (which you need to be home for), three increases in the monthly bill - read overcharges (without telling me) and that is just with the "high speed" internet connections... hey what's not to like with this company.
Posted: 4/01/2010 • Link to this review
I have had Comcast for about 2 years now, only because AT&T was not providing Americast anymore which was a great service. Can I just say the service with Comcast is horrible, I always have problem with my service freezing up and everytime I call in no one seems to know what the problem is or there wasn't any notes taken from a previous call and the rep. had no idea of what I was talking about. Once my service was out for about a week and first they say it was an outage, then I call back and the rep. said it was no outage, call back again another rep. said there was an outage and there where no records of me calling in a problem with my service. After a tiring agrument with Comcast I decided to cancell my service with them. And guess what, I took all the equipment back right and in the process a man comes to my door said he's with Comcast and coming to pick up the equipment and money, what the!!! How are they going to send someone to my door to pick up some equipment, I'm mad, thats why I canceled my service and have At&T universe service which is awesome, I have more HD chanels and the price is right but they only provide the new service in selected areas. No more Comcast for me.
Posted: 9/14/2009 • Link to this review
We had been stuck with Comcast because of HD service not being available at our address. The prices are high, but the service seemed to be consistent. I never did get the internet speeds that were advertised. One day a few weeks ago, our modem went out and I called in to get help to resolve the problem. THey reset my modem, and all of a sudden my routers and access points and range expanders do not work. THey could not help with 3rd party equipment. They could, however, offer me a Home networking plan for $145 a month and the team would upgrade my routers and everything would work. This is strange for all my stuff to immediately not work. SO, I tried clear. I purchased a new modem with them, and all of a sudden - with out configuring a thing - my routers work again!! So, comcast is canceled.
Posted: 8/11/2009 • Link to this review
I had a great experience with Comcast correcting some charges on my bill in the last few months. I was promised some promotions and waived connection charges but was overcharged. The rep called me back after I complained thru their website and waived the first month for me. I never expected that, i just wanted to charges corrected because I paid every month even though the charges were out of whack. I was very satisfied with that of course. The reps in the store in chamblee dunwoody suck!!
Posted: 3/19/2009 • Link to this review
can someone remind me what I am paying for again? Bad service, and no-shows on repair appointments. Like clock work, my internet service drops out at 10:00P.M. Most of the time it will be back on in the morning, but it will sometimes last a few days. Their repair people don't even bother to show up for the appointments either. I took time off of work to make sure that someone was at the house for the "between 2p - 5p" time range and nothing happened.
Posted: 11/27/2008 • Link to this review