The ABSOLUTE WORST customer support. I'd call to disconnect service and was promised better rate. Now, I'm being charged even more than before and was even charged "change of service fee". Spent over 6 hours on over dozen calls, but calls get disconnected after all of the prompts are entered. Even on their "call back" service, Comcast calls me back, but the calls get disconnected after the prompt is entered. Couple of instances, when I got connected, no one can correct the problem without me having to be transferred to a different department. And you guessed it, the call gets disconnected during the transfer! I tried their "xfinity CHAT" online, just to be tossed around and around between their "Analysts". The last guy, Premnath told me to simply go to the nearest Comcast Store for customer service! Comcast calls this SERVICE?
Posted: 1/08/2015 • Link to this review
I had an over the Air antenna connected to my TV until I signed up for Comcast. Their lazy installer cut my cable going to my antenna and put their wire through the hole that my antenna was in so he could run his cable in. I have spent many hours on terminal hold and talking to brain dead customer service reps and they have yet to send a tech out to repair the damage to the wall and restore my OTA cable. I finally got the please of talking to Edgar who is one of their supervisors and was basically told Comcast can cut your cables of whatever they want to do to provide service.
Posted: 7/24/2014 • Link to this review
After nearly 3 weeks without internet, 6 calls to reemedy the situation and over 4 hours on the phone with Comcast customer service reps I have given up. Comcast's inability to take care of its customers is legendary and now I see why. I should have trusted the recommendations of friends and gone with another internet provider when I moved to Atlanta, but I went with the easiest option to setup. I should have trusted my instincts the first time I was on hold for over half-an-hour waiting to talk to a sales rep, but I gave them the benefit of the doubt. I should have cancelled my service the first time they came out and did not fix the problem, but I thought it was a simple error. Shame on me for taking a chance on a company who's horrible reputation proceeds it and shame on Comcast for making no attempts to improve that reputation.
Posted: 8/20/2012 • Link to this review