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Comcast Cable Holdings LLC

(770) 559-2602

2925 Courtyards DriveNorcross, GA 30071   map »

Business overview

Reviews

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Comcast customer service is horrible, 9/02/2011

Comcast made a two year agreement with me one year ago. With no explanation they added charges to my bill for equipment I didn't have. Multiple phone calls couldn't fix the problem. Finally I... cancelled the account. We are so ready for AT&T to bring Uverse to our neighborhood. We miss the Bellsouth cable service - their customer service was excellent.

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Nightmare Customer Service, 8/24/2011

I have had Comcast since they bought Adelphia. They have continued to go up in price to the point I have finally closed my account. After cancelling the account I received a bill for the last month... of service and $200 for equipment I did not have. It took three phone calls to customer no-service to finally get the incorrect equipment bill removed. In the meantime I sent the payment in for the last month of service. For some reason they returned the payment. When I called them they could not tell me why that had happened. I told them I was sending the payment again. 5-6 days after that conversation I got a letter from a collection agency about the bill. I know their not but it almost seams like they are messing with me because I cancelled the account. What a nightmare this has been. The really crappy part is there is a good chance my credit history that I have worked so hard at keeping clean now has a blemish because of them.

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Displaying 1-15 of 22

Reviews

Bofred

Reviews: 3

Comcast customer service is horrible

Comcast made a two year agreement with me one year ago. With no explanation they added charges to my bill for equipment I didn't have. Multiple phone calls couldn't fix the problem. Finally I cancelled the account. We are so ready for AT&T to bring Uverse to our neighborhood. We miss the Bellsouth cable service - their customer service was excellent.

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gwfisher33

Reviews: 2

Nightmare Customer Service

I have had Comcast since they bought Adelphia. They have continued to go up in price to the point I have finally closed my account. After cancelling the account I received a bill for the last month of service and $200 for equipment I did not have. It took three phone calls to customer no-service to finally get the incorrect equipment bill removed. In the meantime I sent the payment in for the last month of service. For some reason they returned the payment. When I called them they could not tell me why that had happened. I told them I was sending the payment again. 5-6 days after that conversation I got a letter from a collection agency about the bill. I know their not but it almost seams like they are messing with me because I cancelled the account. What a nightmare this has been. The really crappy part is there is a good chance my credit history that I have worked so hard at keeping clean now has a blemish because of them.

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gsesq1

Reviews: 5

Just Awful

I called with an issue I have had before. I know I need a tech. Customer no service rep made me sit on the phone for 30+ minutes to "solve" my problem. Guess what? I NEEDED A TECH!! Worst customer service I have ever dealt with.

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skinnerk

Reviews: 3

Comcast Customer Service

After a 9 minute wait on 12/30/10, I spoke with "Gary". Once he realized my question was not directly related to his department, he hung up on me. Yes, he did.

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cwayneb33

Reviews: 18

Best Channel Selection Available

The channel selection offered by Comcast cable far exceeds those of Charter. Comcast offers several plans to choose from with something for everyone. We changed to the 3 in 1 bundle plan about 2 years ago with no regrets. Our monthly costs are considerably less compared to before signing up for Comcast.

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zdoppel

Reviews: 14

What Customer service

I would rather have no service than service from this company. Unresponsive to customers. Frequent rate rates. Does not deliver what they advertise.

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FalconGem

Reviews: 34

That's Comcastic!

What is Comcastic? Well, if I had define it based on how the company presents itself, I would have to say that it is putting the customer last, abusing the customer, while over charging for services. I have had a number of encounters with Comcast and it's just about time that I end this abusive relationship. I live in an apartment complex and whenever someone moves out, my connection gets disconnected along with the person who has just moved. I have had this happen on multiple occassions and Comcast never takes responsibility for this and it takes days, sometimes up to a week, to restore services. Their customer service is terrible and their company structure is very fragmented (i.e. the people you call at customer service allegedly have no way to contact technicians. Only dispatch can communicate with them and the customer cannot talk to dispatch - anyone else see a problem with this?) A friend of mine has AT&T and her internet went out and within TWO (2) hours someone was out there and had the connection restored. I am going to be without ALL services for at least 4 days. So that is COMCASTIC! (I wish I could give ZERO stars!)

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thefarhorizon

Reviews: 15

Good people, bad product

I prefer cable to TV over satellite because cable does not require a contract however each time I have had Comcast, it has taken about 3 months to get all of my services working. The people at the call center are very help but there is little they can do other than send out a technician.

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philipm272

Reviews: 9

They Should Be Ashamed of Themselves

The management in this company have no right to call themselves a "service provider". We faced a three week wait to determine if our house was serviceable, despite the fact that a cable line is located 40 ft. from our front door. Since finally being allowed to order the service we have been forced to endure no less than 4 technicians in the installation process. The Comcast customer service representatives have been uniformly surly and the numerous installation contractors mostly incompetent. To be fair, we did get lucky with one contractor who actually seemed to care about doing the job right, too bad he was the 4th one in line. Along with all the terrible customer service experiences, we've also had repeated technical glitches with the telephone service including intermitent loss of communication and a kludgy HD and DVR experience. I am a former Cox Cable customer from another area and found the service with that company to be very good and the technical quality almost perfect. What a rude awakening when we moved to Atlanta and found what a real Cable Monopoly is all about.

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threecentsworth

Reviews: 15

No service is better than Comcast Cable

I had several problems and every time they would send someone out to look at my cable, the person wouldn't show up or they came after the FOUR hour window I was given. I ended up canceling my service and getting some rabbit ears.

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elisegt

Reviews: 5

No communication

We had to wait 3 weeks to get our cable because the former owners of the house hadn't closed their account (they had and called to confirm). The installation person was 5 hours late and then after 2 days of service it just stops. We called everyday and they told us it was an area problem then a problem with our internal wiring. After a week, we convinced them to send a person out. This time they were only 2 hours late but I called them 4 times to demand where the person was and they said they were going to have dispatch call me with a new time. They never called but after the 4th call, the guy finally showed up. Turns out they had disconnected us but can't figure out why and had no record of it happening. I also scheduled for a supervisor to call me when they came in for the day, but they never did. Be sure to ask for the $20 on time guarantee credit and to not be charged for non-service days. In the future I will immediately ask for a supervisor cause that was the only way they would actually listen to me was to threaten to go to their boss.

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jazzygurl81

Reviews: 9

Very disappointed

I have been a Comcast customer for several years, and the customer service has never been that great. I finally had enough of them and cancelled my service. I recently moved, and I guess transferring my service was too much to ask. Three weeks I have been in my home, and still NO cable or internet. I was going to get the bundle with the phone, cable, and internet, but I cancelled all of my service about 4 days before they were supposed to install the phone. If they can't get the internet and cable right, how can I depend on them to get the phone right, especially when my alarm system will be linked to the phone??? During those three weeks I repeately called customer service about my system problems. First, they told me they would send a signal to the tv box, and if it doesn't work then call back later. It didn't work. Then they said they could send a tech out to my home, but they only could do it between 8am and 1pm during the week and did not have any available times for weekends. HELLO!! Some of us have to work! When I tell them this, the girl had to the nerve to tell me, "Well, I don't know what to tell you." Oh you don't?? And they just sent me a bill for $141.00?? Well I know what to tell you! I promptly ended my service and I am switching to Bellsouth to get their phone, internet, and Direct TV bundle. I know that Bellsouth isn't the greatest either but I hope I have better luck with them

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dietzel02

Reviews: 1

Worst Ever!

Comcast is NOT COMCASTIC! I agree, they are liars and like to place the blame on other people. Watch out for double accounts...if they can not fix a problem then they will just open another account (both being charged to you without you knowing). I will use dial up, or go without before I am ever become a customer of Comcast again. They must be stopped!

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RickyZ

Reviews: 79

No Service, Just Problems and more Problems

Comcast hires the most incompetent stupidest people available. Their CSRs cannot even communicate in standard English. I recently called Comcast to tell them to stop making sales calls to me, and the CSR put in a three dollar charge for my request. Unbelieveable! Even more shameful is their denial that any mistake was made. Finally, a supervisor just told me to deduct the charge from the bill, and she admitted it was put on my bill in error. Never, never, ever get their phone service. I had it in my previous home, and it was always out of service. When the cable TV or internet goes out, they will tell you it is a wide-area outage, which is a lie. Last time it went out, it was a defective line on our street, and only a few homes were affected. That is NOT considered a wide-area outage! If the service is out over 24 hrs, you are entitled to credit, but they never tell you this. Moreover, if you ask for the credit, you will have to fight them for months before you ever see it, and even then it will be for an incorrect amount. Comcast has one of the poorest customer service records in the industry, and nothing ever seems to change. One of the few ways you can put some pressure on Comcast is to complain repeatedly to the franchise authority. The franchise authority varies from county to county and city to city, but you can generally find it on your bill. Comcast MUST respond to complaints made through the franchise authority, but normally, it is just more lies.

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rt2020

Reviews: 34

Could not possibly be worse

Rather than spell out all the details, I'll just provide a summary of the "customer service" we have received when moving from two residences into a new (third) one and trying to get cable & internet disconnected and then connected at the new location: New House Total - 3 visits required to get the correct (i.e., what we ordered) equipment to the new house. Still waiting to see if we'll be charged for all 3 visits, but the smart money is on "yes". Old Houses - 1 went smoothly. The other is in the midst of a premature disconnect (despite two calls to confirm the correct disconnect date) and they "just can't find a technician available to reconnect the service" for another couple days. I have reached the point where I believe absolutely nothing that the cust. svc reps say, as it seems they have things under control on the phone, and then it all goes to crap sometime before anything actually gets done. Terrible.

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