After nearly 3 weeks without internet, 6 calls to reemedy the situation and over 4 hours on the phone with Comcast customer service reps I have given up. Comcast's inability to take care of its customers is legendary and now I see why. I should have trusted the recommendations of friends and gone with another internet provider when I moved to Atlanta, but I went with the easiest option to setup. I should have trusted my instincts the first time I was on hold for over half-an-hour waiting to talk to a sales rep, but I gave them the benefit of the doubt. I should have cancelled my service the first time they came out and did not fix the problem, but I thought it was a simple error. Shame on me for taking a chance on a company who's horrible reputation proceeds it and shame on Comcast for making no attempts to improve that reputation.
Posted: 8/20/2012 • Link to this review
We needed a repair, the repair guy showed up over an hour late. He said that we would receive a $20 credit on our next bill. I didn't so I called and now they say they have no record of him being late. They suck!!! Concast is an awful - awful company.
Posted: 6/27/2011 • Link to this review
I have had Comcast for a year... I have had serious connection problems 4 times... three service visit (which you need to be home for), three increases in the monthly bill - read overcharges (without telling me) and that is just with the "high speed" internet connections... hey what's not to like with this company.
Posted: 4/01/2010 • Link to this review
The 6.0 megs is just like DSl now. It's just worth it. Over a year ago when I had it in Alpharetta prior to the coming out with their "boost" it was always lightening fast. Way better than DSL. Now adays I can just pick up the free wireless connection and it works about the same. Sometimes up sometimes down, sometimes fast sometimes not. Also, as usual what the sales people tell you doesn't pan out on the bill. They actually charge you ahead of time and wait like 8 weeks before you see the credits of the promotions that you cannot alway be sure you are getting. I'll have canceled by then as usual to get a check in the mail two- three months after I am not using them anymore. andy why do they always try to charge you a $29.99 "reconnect" fee when you are getting a new cable and internet connection? Especially when the internet comes thru the same cable line? Tandy
Posted: 12/09/2008 • Link to this review