Comfort Windows, located in Rochester, NY, is a supplier of first-class windows and home products.
I had Comfort Windows & Doors replace & install 6 windows with full trim. Response time for the estimate was good, installation was done at the time estimated, & they held to their quote with no surprise or unexpected charges. They were good at informing me of all available programs/financial assistance. The salesman was very nice, pleasant & knowledgeable. Workers were very pleasant, clean & hard working. Upon completion of the work, they conducted a walk-around inspection with me, immediately fixing a small problem area I found. Also, when spotting a defect on one window trim, the supervisor himself came to evaluate it, and then returned, as scheduled, to do the replacement himself. The product is nice; however, there is no locking mechanism on the screens, no way to remove the screens for cleaning, and the upper windows tend to gradully slip down, just enough so that you can't lock the windows without pushing the top & bottom panes away from each other in order to secure the lock. The secuirty levers are difficult to adjust...product flaw, as far as I can see. Nice windows, but annoying poduct. I recently had Simon Schouten & Sons replace & install the remaining 5 windows on my house, and they had a product and team of workers far superior to the ones I got from Comfort. Had I known about Schouten & Sons before, I'd have chosen them for all my windows!! Comfort was okay, borderline, but I would not go with them again. I will always go with Schouten & Sons.
Posted: 10/31/2008 • Link to this review