I bought a coupon through Half Off Depot for a 6 hr winery tour including 3 bottles of wine for the trip there. Over a 4 month period, I filled out their online request form 4 times and called 15 times to get a confirmation. I finally spoke with the owner who told me he would handle my request personally. I never received a confirmation email or phone call back. I have been calling and emailing but cannot get in touch with anyone! Stay away from this company! You will never go on a winery trip or hear from them again. Why would a company advertise and not honor it? They only want to get your money!!!
Posted: 4/15/2013 • Link to this review
My experience is the same as the other reviews. I purchased a discounted voucher from Half Off Depot. I have a email confirmation for the dates requested from the company for our engagement (a surprise bday party). I called numerous times before the appointment date but the company never returned the calls. The day of the party with 5 other people waiting, they never showed up. After the fact, I found an email sent 1 hr before our appointment time canceling and apologizing for any inconvenience and that I could reschedule for a later date, REALLY!!! The company had no problem contacting me to charge me for the additional passengers before they provided a service but they could not even call when they cancel. I find it funny that their website says they need 48 hrs for cancelation but they don't provide the same courtesy, I also love the mandatory 25% gratuity! For any other consumers that fall prey to this company, please log a complaint with the Better Business Bureau. Also, contact your credit card company and fight the charges for the merchants failure to deliver services.
Posted: 3/22/2013 • Link to this review
Read what Kelly typed and that is about what happened to me!! Fraud charges showed up on my credit card - and they never showed up to pick us up. This all after they confirmed pick up. Notice email address for business is YAHOO and company number is a cell phone which they never answer. I luckily have a voice mail from the guy which I saved. DO NOT RECOMMEND anyone use this company. I am so mad at Half Off Depot for introcuding me to this company!
Posted: 3/20/2013 • Link to this review
As we have responded to the last review. If we caused any inconvenience to any customer due to to a driver running behind or an emergency they may have come up. We comp our valued customers for any inconvenience that may have been caused. An email is sent out directly to you aswel which you should have received. Regarding fraud charges we don't operate in fraud. Ay the time of reserving any upcharges you request are ackwoledged by you when.you provide your billing information. Any errors on amounts are corrected.
Just to clarify from the response I received from Comfortable Transportation Lines, everything stated is flat out not true. I was never offered any opportunity to do anything as I was never able to contact a single person, reach someone through countless emails, voicemails, etc. How could a follow up date even be scheduled if I could not contact a single person from the company? How is it good business standards to charge someone three weeks beforehand for a service that was never fulfilled? I filed a complaint with the Better Business Bureau. This company should not even be listed on Kudzu. If you read any of the 14 Yelp reviews, you will find the same story over and over again. This is false advertising.
Posted: 2/20/2013 • Last edited: 3/21/2013 • Link to this review
Dear discount voucher purchaser. We make every effort to accommodate everyone. Yes we have advertised Wine Tours and have dines many upon many successful Wine Your and will continue to do so. Our tours are bases on availability which is noted on the site where you purchaser your 50percent off voucher. You can only imagine how many requests we get for some of the same dates. I'm sure you were given an opportunity to choose another date along with a complimentary upgrade or add on service if we caused any inconvenience on our end. It is protocol for our company if by any chance an inconvenience is caused on our end. The vouchers are 6month vouchers which means you ave a full 6 months to redeem them. We are not compensated by the Promo companies unless we redeem your voucher so it is to our interests to accommodate you . There are no convicted felons that work for or own CTL. Your review is in violation of the Writing Review Guidelines. On this site and other site. We wish you the best and regret not being able to reach a median.
My family had contracted another limousine service for my birthday. The driver called us at the last minute and cancelled. We called all around and got the nicest man on the phone. He assured us that we would have a limo and Comfortable Transportation delivered. This made my day and we will be using them again in the future. The driver even gave us the red carpet on the house!
Posted: 1/24/2013 • Link to this review
* By Appointment Only
* 24-Hour Service Available