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Consumer Electronic Service

1614 N Market Dr 
Raleigh, NC 27609
Phone: (919) 981-0994
Website: cesnc.com
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Consumer Electronic Service Consumer Electronic Service : Electronics Repair & Rental Shops, Raleigh, NC



Reviews
by JayCary at Citysearch

Posted on Citysearch on 12/2/2011
Pricey Parts/Incorrect Diagnosis
My Hitachi LCD is not powering up, because of power surge. Took for a initial diagnosis (45$), They told the Scalar Board is Bad and has to be replaced(Based on internet research, it seems this board is used for taking external inputs and converting digital signals) Total charge parts and labor (Scalar Board: 250$ + Labor 170 ) minus the Initial deposit. Took the Part# for the Scalar Board and searched the Internet with prices ranging from 100-150 with warranty(Original part, Not ebay ones)..Called them back with the information, The CS person said I can get the other board and they will fix it . Also was ready to bring down the Labor Also checked with another Technician, He is saying that the diagnosis might not be correct,Since Scalar Board it not related to Power issues.. Hmm, In the first place the Part price was overcharged..Secondly the CS was taken back when I told him that the same part was available at a lesser cost and he voluntarily agreed to reduce the Labor cost. If I had not taken the trouble to check the part prices, It would have been 400 dollars. Now I am not sure if the basic diagnosis is right Will get back the TV and check with another Technician **Update**** Called today to check on the updated Labor Cost.. Now CS is telling that the Scalar Board cannot be the only problem,Even if the new board is used, There can be other issues which they will have fix When I asked, if it will Work with Scalar Board/Minor repairs, They are not sure.. Informed I will be picking up my TV and asked for a Refund of 45$ as the diagnosis is not convincing...
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by NCSUCodeMonkey at Citysearch

Posted on Citysearch on 11/18/2011
Great Experience
I was assigned Consumer Electronic Service by Samsung for an in-warranty repair. All the technicians and office staff that I spoke with were extremely nice and helpful. I had no complaints and I would use them for future repairs.
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by sejordan at Citysearch

Posted on Citysearch on 6/1/2011
Customer Review
Hello, Yesterday, I called your facility to schedule an in-home service appointment. I spoke with Steve. He was polite and professional. He scheduled a service appointment for today (May 3, 2011) and told me that your service representative would call before his arrival. Tim called me at about 1:45 this afternoon to alert me that he was only a few minutes our 46 inch Samsung LCD TV. Not only did he quickly diagnose the problembut he was able to fix it on the spotand I can't begin to tell you how much that meant to us. Beyond fixing our TV -- as Jeff was testing his completed away from my home. He soon arrived and was both very professional and knowledgeable. He quickly diagnosed my television problems and gave me quality information upon which I could make my repair decisions. I feel compelled, based upon my positive reaction to Tim and Steve, to send this message applauding your organization on the quality of your people. Thank you for smoothing the rough edges and making an otherwise unhappy experience much less intimidating. ...
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by sjordan31686 at Citysearch

Posted on Citysearch on 6/1/2011
Recent Customer Review
Just a quick note to say how much I and my wife valued and appreciated the outstanding work of Jeff this week in fixing our 46 inch Samsung LCD TV. Not only did he quickly diagnose the problembut he was able to fix it on the spotand I can't begin to tell you how much that meant to us. Beyond fixing our TV -- as Jeff was testing his completed work, he noticed that our HD picture quality was ""off."" As a result, he took the extra effort to check our Dish Network HDTV settings -- only to find out an incorrect setting that was prohibiting us from seeing a full 1080i picturewhich is what we've been paying for of course! I must say, for about six monthssince we were obliged to replace our Dish Network HD Receiverwe had actually noticed and commented on how the HD picture quality seemed less than beforebut had passed it off to poor transmission quality from the satellites etc. Then of coursealong comes Jeffand within 30 seconds of seeing the HD picture, he made the setting correctionand voilawe're very happy campers. Aside from Jeff's obvious technical expertise, he is undoubtedly the most personable, friendly and engaging technician we've ever experienced in our home. From the moment he rang the doorbell, his appearance and his demeanor exuded both confidence and competenceand we were not disappointed of course. He's quite the Ambassador for CESNCand a role model for all others who call on customers in their homes. We of course told Jeff how much we enjoyed and appreciated his fine workbut if you'd let him know that we have conveyed our ...
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by por1sch at Citysearch

Posted on Citysearch on 5/19/2011
Buyer Beware - Stay Away
DOn't use them. Service tech was in my house for less than 5 minutes.. Did not do anything except turn TV on and tell me it was $60 for the service call and $430 to fix. This Diagnoises was without taking off the back of the TV or removing a single screw. Told me that I needed to replace 2 boards but only 1 is bad. I called the shop and told them I only wanted one board replaced and they would not take the $60 service charge off the lesser $230 repair because they were not making enough money. I do not know how they have stayed in business this long excpet by ripping people off. Use a reputable company it will cost less in the long run
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