Convoy Auto Repair offers full automotive repair and car service in San Diego, CA. We specialize in tune ups & car oil changes, brake service, transmission repair, car battery replacement, smog checks, vehicle alignment, and many more auto repair services.
Brought in for a transmission flush. Convoy Auto tried to up-sale many useless and/or expensive repairs. For example: Honda Accord Timing belt replacement at $400. Convoy Auto places ads for cheap repairs then do some serious up-sales once your car is in the middle of repairs. Not Happy and will not be returning.
Posted: 2/03/2010 • Link to this review
Thank you for your recent service at Convoy Auto Repair and your input on our recommendations.
Your 1995 Honda Accord with its 197K miles is arguably one of the top best cars made, capable of delivering 250K miles and more when maintained properly. Our goal is to advise customers how to properly maintain their vehicles to prevent mechanical breakdowns. The timing belt is a perfect example of that. Honda has what we call an interference engine. Simply put if the timing belt breaks while driving there is a great possibility the intake and/or exhaust valves will be bent. When this happens the cylinder head has to be removed and the valves replaced (Valve Job) along with the timing belt. The cost starts at approximately $ 1,500. The belt replacement at $400 would prevent this failure and better help your car to get that 250K of dependable driving it is capable of.
Below is a partial expert from the Automotive Club of Southern California (AAA Club).
"AAA has seen an increase in vehicle component failures requiring a tow. We believe this increase in failure rates is attributable to delayed maintenance on common under hood items. To address this surge in vehicle disablements, we are partnering with you (our AAR facilities) to promote proper vehicle maintenance and avoid untimely breakdowns and potentially costly repairs.
AAA's objectives for this campaign are to help our members ensure their vehicle is properly maintained and avoid preventable vehicle breakdowns.
Below are some preventative maintenance items that should be used as a guideline to identify needed items for service and repair.
• Test battery and urge motorist to replace weak or old batteries before they fail. Batteries more than 5 years old may be at risk of sudden failure
• Inspect all cooling system hoses and recommend replacement, if over 6 years or 75k miles (regardless of visual condition) as preventative maintenance
• Inspect, test and measure all drive belts, tensioners and idlers for proper operation. Make sure tensioner travel, alignment, spring tension and damper function are correct and that all bearings are noise free on all tensioner and idler pulleys. Recommend replacement if over 10 years or 100,000 miles (regardless of visual condition) as preventative maintenance
• Inspect under hood fluids and service or flush as necessary
• Timing Belts - ensure timing belts are replaced at factory specified intervals. Carefully inspect all oil seals, tensioners, idlers, water pumps, etc and recommend replacement during timing belt service even if they look ok now. They will likely not last until the next t-belt service interval.
I hope this gives insight on why a quality auto repair shop will advise their customers (a.k.a. up-sales)
on needed repairs we see. It may be easier to understand if you look at the reverse, If we did not recommend the timing belt and it broke 50 miles after you left and created $ 1,500 plus in damage how would that post go?
I have been going to Convoy Auto Repair for many years. They continually give me great service and explain everything they recommend on my car. On of the benefits is their $100 coupon on line and even though I am a returning customer they still honor it.
Posted: 6/07/2009 • Link to this review
Thank you for allowing us to provide your vehicle repairs for many years
I have two cars, very similar. Everytime I took them to Convoy Auto, they'd find $2,000 worth of repairs. It took me awhile to catch on to this - so, they have over $4,000 of my money. When they tried it again on me, though, same car - and I took it somewhere else and it needed $300 in repairs, they lost me as a customer forever. Go anywhere else instead. Place LOOKS great, they'll rob you blind.
Posted: 2/23/2009 • Link to this review
These guys will look at your car and give you the real deal. Suggested repairs, must do repairs plus the detailed follow up. They replaced the struts on my civic and fixed the front axle within a day. The next week I took it in for my smog check. The service is on point, the staff is friendly and I would highly recommend them to anyone who is in need of minor or major vehicle repair!
Posted: 12/22/2008 • Link to this review
I took in my 14 year old van. They wanted to replace thing like I would have it for the next 20 years. I needed brakes and wanted to replace the roters too. I needed a new cv boot. They wanted to replace the whole arm. One hydrolic lift was broken for the trunk. They wanted to replace both. 1000 bucks for a 300 dollar job. Good customer service though.
Posted: 8/20/2008 • Link to this review
These guys are honest, straightforward troubleshooters and mechanics. When it comes to car problems, it's all about diagnosis - just like going to the doctor. No repair shop is perfect (doctors don't always get it right the first time either) and cars these days are very complicated, but these guys have enough experience to to get your problem solved quickly, efficiently and affordably. They will see your problem through the end - with a smile. Whether it be for repair or scheduled maintenance, I always take my car to Convoy, even with a dealer close by. HIGHLY RECOMMENDED!
Posted: 7/02/2008 • Link to this review
Convoy Auto Repair is a terrific place to take your car! Their service is great, they give you quality parts (which my husband was really impressed with), and they always go above and beyond to help you with whatever you need. I refuse to go anywhere else because I know that other places cannot match Convoy Auto Repair's superior service!
Posted: 6/20/2008 • Link to this review
I have been going to Convoy Auto Repair for 10 years. They have always been extremely helpful. Their costumer service is very friendly. They have always been honest with what I need, and I know that I am in good hands when I go there. Its hard to find a auto repair place that you can TRUST! They put their costumers needs first and make sure that they are always satisfied. Great place!
Posted: 6/19/2008 • Link to this review
I have been a regular at this place for about 3 years, they are alittle pricey, but good quality is what you receive. They do good work. If you get their coupon in the penny saver you can save up to $100
Posted: 3/17/2008 • Link to this review
Brought in a car that wouldn't start, had the diagnostic service done for $69.95. Then they call 4 hours later to say they couldn't find anything and recommended I pay about $1700 for them to take the engine apart and look for the problem. So I said no thank you, had the car towed someplace else. That place tried to start the engine and recommended getting a new battery. I did and the car started. I thought "specialists" were supposed to know this or their diagnostic test was supposed to catch this in the first place.
Posted: 12/05/2007 • Last edited: 1/02/2008 • Link to this review
The whole staff at this place rocks. They will actually tell you when you DON'T need something done. Every time I have used them I have been satisfied. They are not cheap, but you do feel like you got your moneys worth. The follow up call is nice too.
Posted: 1/08/2007 • Last edited: 1/02/2008 • Link to this review
Serving San Diego for Over 27 Years,
Award Winning ASE Master Certified Technicians and Service Consultants,
Blue Seal of Excellence Recognition Program,
Member of the Automotive Service Council (ASC),
Member of the Automotive Service Association (ASA),
Member of the International Automotive Technician's Network (iATN),
State of California Licensed Smog Check Station (SCS) &
State of California Gross Polluter Certification Station (GPS).
Convoy Auto Repair is committed to helping protect our environment. And that means not only recycling all oils and fluids, but also taking care of your hybrid. Our technicians are specifically trained to care for your Toyota Prius, Honda Civic, Ford, Mercury or any other hybrid vehicle.