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Convoy Auto Repair


  12 reviews
3909 Convoy Street 
San Diego, CA 92111
Phone: (858) 227-4359
Fax: (858) 560-0394
Website: www.convoyautorepair.com
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Convoy Auto Repair Convoy Auto Repair : General Auto Repair & Service, San Diego, CA




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Reviews: 3

Posted on 2/3/2010

Pushed many useless repairs (a.k.a. up-sales)
Brought in for a transmission flush. Convoy Auto tried to up-sale many useless and/or expensive repairs. For example: Honda Accord Timing belt replacement at $400. Convoy Auto places ads for cheap repairs then do some serious up-sales once your car is in the middle of repairs. Not Happy and will not be returning.
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Convoy Auto Repair replied on 02-12-2010
Thank you for your recent service at Convoy Auto Repair and your input on our recommendations.

Your 1995 Honda Accord with its 197K miles is arguably one of the top best cars made, capable of delivering 250K miles and more when maintained properly. Our goal is to advise customers how to properly maintain their vehicles to prevent mechanical breakdowns. The timing belt is a perfect example of that. Honda has what we call an interference engine. Simply put if the timing belt breaks while driving there is a great possibility the intake and/or exhaust valves will be bent. When this happens the cylinder head has to be removed and the valves replaced (Valve Job) along with the timing belt. The cost starts at approximately $ 1,500. The belt replacement at $400 would prevent this failure and better help your car to get that 250K of dependable driving it is capable of.

Below is a partial expert from the Automotive Club of Southern California (AAA Club).

“AAA has seen an increase in vehicle component failures requiring a tow. We believe this increase in failure rates is attributable to delayed maintenance on common under hood items. To address this surge in vehicle disablements, we are partnering with you (our AAR facilities) to promote proper vehicle maintenance and avoid untimely breakdowns and potentially costly repairs.

AAA’s objectives for this campaign are to help our members ensure their vehicle is properly maintained and avoid preventable vehicle breakdowns.

Below are some preventative maintenance items that should be used as a guideline to identify needed items for service and repair.
• Test battery and urge motorist to replace weak or old batteries before they fail. Batteries more than 5 years old may be at risk of sudden failure
• Inspect all cooling system hoses and recommend replacement, if over 6 years or 75k miles (regardless of visual condition) as preventative maintenance
• Inspect, test and measure all drive belts, tensioners and idlers for proper operation. Make sure tensioner travel, alignment, spring tension and damper function are correct and that all bearings are noise free on all tensioner and idler pulleys. Recommend replacement if over 10 years or 100,000 miles (regardless of visual condition) as preventative maintenance
• Inspect under hood fluids and service or flush as necessary
• Timing Belts – ensure timing belts are replaced at factory specified intervals. Carefully inspect all oil seals, tensioners, idlers, water pumps, etc and recommend replacement during timing belt service even if they look ok now. They will likely not last until the next t-belt service interval.

I hope this gives insight on why a quality auto repair shop will advise their customers (a.k.a. up-sales)
on needed repairs we see. It may be easier to understand if you look at the reverse, If we did not recommend the timing belt and it broke 50 miles after you left and created $ 1,500 plus in damage how would that post go?
Reviews: 1

Posted on 6/7/2009

ALWAYS DEPENDABLE
I have been going to Convoy Auto Repair for many years. They continually give me great service and explain everything they recommend on my car. On of the benefits is their $100 coupon on line and even though I am a returning customer they still honor it.
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Convoy Auto Repair replied on 02-12-2010
Thank you for allowing us to provide your vehicle repairs for many years
Reviews: 1

Posted on 2/23/2009

$2,000 Every Time IN This Place
I have two cars, very similar. Everytime I took them to Convoy Auto, they'd find $2,000 worth of repairs. It took me awhile to catch on to this - so, they have over $4,000 of my money. When they tried it again on me, though, same car - and I took it somewhere else and it needed $300 in repairs, they lost me as a customer forever. Go anywhere else instead. Place LOOKS great, they'll rob you blind.
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Reviews: 1

Posted on 12/22/2008

No BS Mechanic
These guys will look at your car and give you the real deal. Suggested repairs, must do repairs plus the detailed follow up. They replaced the struts on my civic and fixed the front axle within a day. The next week I took it in for my smog check. The service is on point, the staff is friendly and I would highly recommend them to anyone who is in need of minor or major vehicle repair!
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Reviews: 8

Posted on 11/6/2008

great service
I love their customer service and honesty. The kept me up to date with the progress of my car! Will go back to again!
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