Displaying 46-60 of 586
On Friday Cool Air installed a heating and A/C unit that we requested through Costco. Professionalism is an understatement. From the purchase through the installation everything was professional, clean and installers were very polite. On a follow up visit Nima Naderpour came late Saturday afternoon and stayed to make sure any concerns and questions were handled. He went the extra mile and we can't say enough about how great the service was. While at our our house he realized we had some plumbing issues that we thought we had addressed with Roto Rooter. Unfortunately, there were still problems. He was able to call Billy Mayville with the Cool Air team who came right away and was able to correct the issue by going above and beyond. We were so thankful that the Cool Air team cared enough to get it right and was able to help us on a Saturday evening. These days service is sometimes hard to come by but Cool Air should be proud to have people like Nima and Billy. They were both awesome. I would recommend Cool Air to everyone. Thanks again for your help and excellent job.
Installation of HVAC system. Addressed a plumbing issue that was causing a leak in the basement.
Area Atlanta, GA
Date April 2016
Posted: 4/24/2016 • Link to this review
Cool Air Mechanical is always on time, dependable and gives great service as if it was there own house. Nima gave me several suggestions to save as well as to get the most out of my maintenance and air/heat units. He is professional and very service oriented. I am always impressed by their service!
Maintenance on heat/air
Area Suwanee, GA
Cost Less than $250
Date April 2016
Posted: 4/22/2016 • Link to this review
We had several quotes and discussions with other companies to install a new AC and Heater before deciding on Cool Air. Bruce came out and spent a good amount of time explaining and detailing the process and equipment. Bruce was extremely knowledgeable and very professional. There was no pressure from him at any time. He answered all our questions in a clear and concise manner. His demeanor during the presentation told us that this company was the one for us. We set a date and the installers came when they said they would. Victor and Alfred worked as a team. Both men were very professional as well as very courteous. They were very careful of our property when they dismantled the AC and heater as well when they installed the new equipment. They were both happy to answer any questions we had as they were working. They also cleaned up the area after they were finished. If you are planning to replace anything, be sure to speak with Bruce and request Alfred and Victor to do the installation.
Date March 2016
Posted: 4/14/2016 • Link to this review
My AC broke only. Heating works. I went costco during this past xmas, to get quote from these guys. Bruce was the visiting salesman. Bruce was great and explained all questions. This was the best overall deal I could find in atlanta, they had special xmas deals. fast forward 3 months later, I now decide to replace my AC only, and they still honored the xmas deal! Vernon came out to install, he was quick, tested the AC is working now, and the job looked very well done. OK, now here comes the 4 star reason (note, this is only for my situation). Later that SAME night, it got cold like 40s all of a sudden. I turned on the heating. BAM, broken. I called CoolAir and told them hey, you installed my AC, but now my heating is broke. Johnny came out to check and after calling his manager David, they told me they will replace the broken circuit board for the heater and not charge for the labor (ok, good...), just pay for the board, $500! no way, you installed the AC and must have done something to the heater. Comon, you guys installed the AC, and few hours later my heater dont work now? okok, there could be real reasons...coincidental reasons why it "broke", but from my standpoint, it looked very suspicious. So I called Costco to drop a concern and I called David C at Coolair (service manager, i think). Left a message at 9am, David calls me back 6pm. He agreed quickly to pay for it all. Thank you. Overall, I do recommend them. they lost star due to minor initial hassle factor.
they installed a 3ton? lennox AC system in my attic, 30ft above ground. very nicely done, hope it lasts.
Cost $3,000 - $4,999
Date March 2016
Posted: 4/04/2016 • Link to this review
Thomas W, Billy M, and Gill did a fabulous job hooking up our water heater! The crew also came in the same day to do our AC quoted as Costco. I highly recommend them for both AC and Plumber; everyone is very professional. This is our second time using them.
Installation of water heater and AC unit.
Area Atlanta, GA
Cost $5,000 - $9,999
Date April 2016
Posted: 4/04/2016 • Link to this review
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Posted: 3/29/2016 • Link to this review
I had to replace both my main floor and upstairs furnace/AC units within months of each other. Mark (salesman) was very informative and knowledgeable. When our second unit needed replacing he worked with us on providing a better price since we just completed our upstairs furnace. Both times I had different crew come in for installation. Both sets of crew were professional, respectful and clean. In fact, the they moved and replumbed my water heater in order to stay within code. They did this all with no extra charge. Had they not mentioned that it was not within code, I would have never known. They left my furnace area looking better than when they first came in. After the installation of the first furnace, some duct work needed some tweeking, they came back with no extra charge. Customer service is wonderful.
Area Smyrna, GA
Cost $10,000 - $14,999
Date March 2016
Posted: 3/24/2016 • Link to this review
Found them at Costco on their deal with them. First bought the A/C Unit, then a month later got the Furnace. You will be mad at yourself for waiting so long. This is one of the best Customer Service companies you can find. Ask for Jon Rockwell as your Sales Man. Best dude you will ever find. Stay Cool for the Summer and Call Cool Air. I have lived in my town house for 15 years and kept spending money on Freon every year, duct cleaning, etc... No more.
Posted: 3/07/2016 • Link to this review
I have a new HVAC system installed. They provided great prices and a quality product. I got the Lenox system at Costco pricing. They were very professional and provided great follow-up when some minor tweaks were needed after installation. Would highly recommend!!!
Posted: 2/25/2016 • Link to this review
My wife and I recently had to have both HVAC systems replaced in our 23 year old home. We are Costco members so we requested that the company working with Costco (Cool Air) come to our home to provide us with an evaluation and estimate. We had a total of three companies provide evaluations and estimates. The estimates were all very close in total cost but Cool Air was the only company to recognize that our systems were undersized and required additional return air volume. The installation team of Doug S., Victor, Alfred and Brian M. were all very courteous, conscientious and thorough in performing the removal of the old systems and installation of the new systems. We were TOTALLY pleased with the installation of our new systems and the two new furnaces, two new air conditioning systems and new steam humidifier are working wonderfully. Thank you cool air!
Posted: 2/01/2016 • Link to this review
CoolAir sent out a technician, within 2 hours, to check on my furnaces after I called them. Nima was very thorough and informative with explaining the different options I have. He helped me choose an option that was best for my needs. Nima's service was exceptional. Dough & Ray came out the next morning and did an excellent job replacing my furnaces. Shortly, after installation, Nima checked in to assure I was satisfied with my new furnaces. Can't ask for better service!
Posted: 1/21/2016 • Link to this review
After seeing all the positive reviews, I wonder what happened in my situation. I made an appointment through Costco. The estimator was at my home for about 20 minutes tops. He never looked at the equipment that I have now. He gave me an estimate based on what? He didn't offer any options on the supposed equipment that I apparently needed. He left without anything in writing, nothing!!!! Maybe he didn't like the way I looked. I was extremely disappointed in the way I was treated after several of my neighbors had such a positive encounter with Cool Air.
Posted: 11/26/2015 • Last edited: 11/30/2015 • Link to this review
Thank you for taking the time to review our business. We truly value the opinions of our customers and we apologize that we did not meet your expectations. We are committed to a great customer experience every time and we are sorry we failed you. We would like to reach out to you and discuss further. Can you please call our office at 770-266-5247 and ask for Marissa or please email email@example.com. We look forward to hearing from you soon.
I have to say Cool Air knows how to wow a customer and how to hire quality people. Nima came today and I am so impressed with the service I received.This gentleman was the most helpful, courteous and knowledgable employee they have sent yet. Thank-you for excellent service Nima. Very very pleased and way above my expectations!
Posted: 10/30/2015 • Link to this review
The coupon said up to 12 runs for $350 for duct cleaning, but they don't even count the runs they clean, but they decide to charge by the number of system. Even worse, when you say the coupon is confusing, the rep. would flatly reject that. Very rude!!!! Please have someone to revise the coupon.
Posted: 10/17/2015 • Link to this review
Stopped by the Lennox dealer at Cosco,rep came to house within a couple of days and the HVAC system installed a couple of days later even though the heat in the attic was unbearable,2 mechanics had it in and working in just a few hours,Would have no hesitation in recommending this company we are very pleased with the product,and the courtesy of the emloyees
Posted: 10/07/2015 • Link to this review
Cool Air Mechanical has been an expert providing in heating, cooling, ventilation and water heater services throughout the greater Atlanta region. If you find that it is time to have a new heating or cooling system installed your home, or if you need someone to take over maintenance for your HVAC system in Atlanta, call us today and learn more about our full range of services. If you are interested in getting more out of your heating and cooling systems in Atlanta or other surrounding areas,.. give us a call today at (770)COOL AIR!VIEW MORE »VIEW LESS »
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Best HVAC Company in Atlanta Designation from Atlanta Home Improvement Magazine 2015
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If you have a broken air conditioner, the first thing you need to do is contact a qualified contractor to come help you with the AC repair in Atlanta. The best way to ensure a job...READ MORE »
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If you have a broken air conditioner, the first thing you need to do is contact a qualified contractor to come help you with the AC repair in Atlanta. The best way to ensure a job well done is to ask the following key questions from every prospective contractor.Read more »