Doug was prompt, courteous, and insightful. He explained what was happening with our systems, their ACTUAL expected lifespans, and helped us project how to get the most life out of them (what parts typically break over time, roughly what they cost, so we could budget for them). Being on a tight budget, he triaged our issues and got us running by replacing only one part. We had received a quote prior to his visit that didn't even specifcy a repair, they pressured us to replace the whole system. It's nice to have someone in the community who is honest enough to win your business with skill instead of intimidation. He actually knows the systems and doesn't just read a company line from a book. This was the first time I met Doug, and I already think of him more as a friend than a HVAC contractor. Coming from me, that really says something.
Posted: 4/16/2015 • Link to this review