Cool Masters, Inc. - Lawrenceville, GA - Heating & Air Conditioning

Cool Masters, Inc.

5 star rating 425 Reviews

(678) 534-7683(678) 534-7683 View Website »

71 Hosea RoadLawrenceville, GA 30046

  map »

Cool Masters, Inc. - Lawrenceville, GA - Best Of 2014 - Kudzu.com Cool Masters, Inc. - Lawrenceville, GA - Best Of 2014 - Kudzu.com Cool Masters, Inc. - Lawrenceville, GA - Best Of 2013 - Kudzu.com Cool Masters, Inc. - Lawrenceville, GA - Best Of 2013 - Kudzu.com

Displaying 16-30 of 425

Reviews

  • Cool Masters, Inc. - Lawrenceville, GA -  lmc18fan

    Reviews: 3

    Awesome
    lmc18fan (3 reviews)
    1/28/2014

    Was here 15 min early, had the heat going in about 30 min. Was honest about our current system and made some great suggestions. Would highly recommend.

    More »

    Was this review helpful?

    (0) (0)

  • Cool Masters, Inc. - Lawrenceville, GA -  KP770275

    Reviews: 1

    Good and fast service
    KP770275 (1 review)
    1/26/2014

    I had a issue with my downstairs heating unit not properly heating. I did some research and decided to call Cool Masters. Jonathan come out promptly and was able to fix the problem in less than an 1 hr. He did a great job. He answered all my questions, gave me some tips and even showed me how to program my thermostat. I would definitely recommend Jonathan and his company.

    More »

    Was this review helpful?

    (0) (0)

  • Cool Masters, Inc. - Lawrenceville, GA -  mbgabriel

    Reviews: 1

    Customer Service is a way of life for these folks
    mbgabriel (1 review)
    1/22/2014

    We have had Jonathan and his crew take care of two major issues.... replacing our AC unit and replacing our hot water heater (in a a very small space in a condo in midtown) and they were professional to a fault, respectful of our space and priced just right. I cannot recommend them highly enough!!

    More »

    Was this review helpful?

    (0) (0)

  • Cool Masters, Inc. - Lawrenceville, GA -  kijanee

    Reviews: 4

    Always quick and Superior Service!
    kijanee (4 reviews)
    1/07/2014

    Jonathan has serviced my 20 yr unit for the past few years. I have had issues with the AC & the furnace due to its age. Jonathan doesn't try to upsell me but always gives me superior service & addresses my issues. He explains every step in detail. One of my furnaces was giving off high levels of Carbon Monoxide & he was quick to inform me of the dangers to my family. When I replace the unit, I will def call him. He is really good at his job and is truly a great guy!

    More »

    Was this review helpful?

    (0) (0)

  • Cool Masters, Inc. - Lawrenceville, GA -  jphysc

    Reviews: 1

    Super honest about the small job=earns the big job
    jphysc (1 review)
    11/24/2013

    I called on a Sunday, aiming to make an appt for someone to come out during the week and Jonathan said he was going to be in my neighborhood so would happily stop over. SUNDAY! We have a 20 year old high-effeciency furnace that has been acting a little funky, we were also smelling some gas coming from the exhaust. Jonathan came out and walked me through exactly what readings we should expect from the furnace. While he was doing his reading, he patiently explained what we were seeing, what it meant and how it affected the furnace. I was expecting him to try and sell me on a new furnace (which wouldn't have been out of line, given its age) but he said we had at least a year left and was just really honest about the shelf-life (he also quickly fixed what was causing the gas smell). It was the professionalism and honesty that was shown during a small maintenance check that is the reason I'm going to use him come spring to replace the unit (and the ductwork). I find that its really easy to dupe someone when they don't know what they are doing, but the best ones educate and are consultative, and thats what you're getting with Jonathan @ Cool Masters.

    More »

    Was this review helpful?

    (0) (0)

  • Cool Masters, Inc. - Lawrenceville, GA -  MTroutt

    Reviews: 1

    So pleased with them !!!
    MTroutt (1 review)
    11/19/2013

    I just used Cool Masters for the first time. I am so pleased with them. We will definitely be using them again for all our Heating and Air needs. They were actually able to come the same day I called! The technician was super nice. We were having some issues with one of our units and he fixed it and then I asked him to perform maintenance on both units. Found some small issues that would have caused us bigger issues if went undetected. We have used another company for years but not anymore. So happy with Cool Masters...very professional and very reasonably priced. Thank you!

    More »

    Was this review helpful?

    (0) (0)

  • Cool Masters, Inc. - Lawrenceville, GA -  pam_estabrooke

    Reviews: 3

    Upstairs Furnace and AC
    pam_estabrooke (3 reviews)
    11/14/2013

    I had Cool Masters come out and check my 1992 original units. The upstairs furnace had a cracked heat exchanger and was leaking carbon monoxide. Their combustion analyzer made this very evident. It was very clear what needed to be done and they replaced the furnace and AC very quickly and at an good price. Very clean and neat.

    More »

    Was this review helpful?

    (0) (0)

  • Cool Masters, Inc. - Lawrenceville, GA -  CRnLville

    Reviews: 1

    prayer answered
    CRnLville (1 review)
    11/04/2013

    i have a package unit that went out completely (no heat or a/c). called out two techs from other companies that both came to the same conclusion, "it's an old unit, it's a waste of money to fix." i was calling around for quotes on a new system and thankfully the first two places wouldn't talk to me!!! then i called Cool Masters and talked to Jonathan to get a quote on a new unit. i described the issues and he immediately claimed, "don't get a new one i can fix it." we set up an appointment for the same afternoon and sure enough he located the problem, fixed it, and viola i have heat now! OH AND I SAVED $4,500 (minimum) not having to buy a new system.

    More »

    Was this review helpful?

    (0) (0)

  • Cool Masters, Inc. - Lawrenceville, GA -  patmcd

    Reviews: 4

    Fast, honest, conscientious... at a great price
    patmcd (4 reviews)
    11/04/2013

    My heat upstairs wouldn't come on last week. I called Cool Masters because they had an excellent reputation according to my research. They came out, explained everything, and didn't try to sell me some expensive service I didn't ask for. Instead, they fixed my problem quickly, then checked the furnace with an amazing tool to see if my furnace was running efficiently. It wasn't. Not only was it costing me money (running too rich), it was creating higher levels of carbon monoxide than it should have, which was really dangerous for my family. They showed me what they were doing every step of the way. After making some adjustments, it was running perfectly. They were very informative, friendly and charged me much less than I was expecting. They really do deserve 5 stars. I highly recommend and will use them again!

    More »

    Was this review helpful?

    (0) (0)

  • Cool Masters, Inc. - Lawrenceville, GA -  regexmaster

    Reviews: 4

    Customers for life
    regexmaster (4 reviews)
    10/24/2013

    I will recommend these guys all day long. We have been customers for over 5 years. Jonathan and his crew have replaced our two HVAC systems and installed closed cell foam insulation in our attic a year ago. We were never given a hard sell, and their work has been outstanding, professional, and punctual.

    More »

    Was this review helpful?

    (0) (0)

  • Cool Masters, Inc. - Lawrenceville, GA -  Akeepat

    Reviews: 1

    Definitely good
    Akeepat (1 review)
    10/21/2013

    This is our very first review for any one, These guys were good, our systems are 14 yr old, so they definitely come with their share of parts not working at their 100% efficiency. So we had some water in the filter called cool master and got their maintenance and tune up, they said the water was due to drainage block which they cleared but as I mentioned before the technician said that some parts were not at their very best and for upto 13 seconds into ignition the heater was showing high CO emissions and then went right back to really really low, the technician booked us up with his manager to see if he can solve the problem, so Johnathan showed up and fixed it although the first technician had suggested replacement of entire system Johnathan fixed it and said he wouldn't suugest replacement of system or any parts right now. So long story short, they do their job honestly and don't try to rip you off.

    More »

    Was this review helpful?

    (0) (0)

    Cool Masters, Inc. replied on 10/21/2013

    It is an honor to be your first review, especially considering such positivity. We appreciate the time you took to post this review. We look forward to continuing a strong relationship with you in the future. Thank you so much for trusting in Cool Masters for your HVAC needs.

  • Cool Masters, Inc. - Lawrenceville, GA -  pbb1948

    Reviews: 1

    Outstanding
    pbb1948 (1 review)
    10/05/2013

    When we decided to build an in-law suite onto our home to take care of my elderly parents, we realized that we also needed to upgrade our current air conditioning system. I got four estimates for the original house and the addition. The other contractors simply quoted prices for larger units. Jonathan was the only one who sat down with us and discussed the problems with our current system and our options for the addition. He created three separately controlled zones which was important because my parents preferred their area much warmer than our area. He also recommended foam insulation for the entire attic space. We added 800 square feet and our electric bill never went up! He also found a contractor to lower our vaulted ceiling by two feet to allow for larger duct work. Also, when I made a poor choice for the location of the outside unit, he moved the unit without complaint. We have only had one service call since completion and it was handled quickly and satisfactorily.

    More »

    Was this review helpful?

    (0) (0)

    Cool Masters, Inc. replied on 10/21/2013

    We truly appreciate your time posting this review. We are grateful for such positive feedback. Customer service is our top priority and we look forward to continuing a strong relationship with you in the future. Thank you for trusting in us with all of your HVAC needs.

  • Cool Masters, Inc. - Lawrenceville, GA -  ATLinthehouse

    Reviews: 1

    Will Not Use Again
    ATLinthehouse (1 review)
    9/23/2013

    I used these guys a couple of years ago to install new systems. They were great on the front end, but I've had nothing but trouble with the systems and honestly, I wish I could pull them out and go with another model and company. Everytime I call now, I feel bad and they have a constantly rotating staff of technicians. Not sure if they are able to punt their bad reviews, but their long-term service is the worst I've ever seen.

    More »

    Was this review helpful?

    (0) (0)

    Cool Masters, Inc. replied on 9/23/2013

    To This Valued Previous Customer: My sincere apologies for the negative experience you had with our company and system. It is our goal for your complete 100% satisfaction. Please feel free to contact me anytime @ 404-538-2686 with your concerns. I assure you my absolute diligence in correcting the situation to your utmost gratification. We boast one of the best warranties in the area on both our equipment and labor. With proper maintenance, our systems should net a trouble free life expectancy of 15-20 years. To respond to your other concerns regarding my staff, we certainly have brought on more help as the company has grown through the years however we retain most of the guys long term. 80% of our current staff have been with the company 5+ years. We also do not have the ability to "punt" negative customer reviews in any way. I would hope if a customer has a poor experience with my company, they would reach out with their concerns so I can better the customer service experience for not only the directly affected client, but for all customers. Finally, my dedication to my customers is so solid I have personally missed family functions, dinner, church, even my kids sport events to insure immediate response to a customers comfort issues and concerns. Please call me as I am anxious to get your issues resolved and some history so I know this could not happen again. Warm regards, Jonathan

  • Cool Masters, Inc. - Lawrenceville, GA -  BreamFisher

    Reviews: 2

    Excellent
    BreamFisher (2 reviews)
    8/27/2013

    Excellent service and response. Hard to imagine anyone better. Don't think I'll ever use anybody else.

    More »

    Was this review helpful?

    (0) (0)

    Cool Masters, Inc. replied on 9/24/2013

    Thank you for taking the time to post this review. We truly appreciate the positivity.

  • Cool Masters, Inc. - Lawrenceville, GA -  BubbaGrump0707

    Reviews: 1

    Friday NIGHT service!
    BubbaGrump0707 (1 review)
    8/03/2013

    We had Cool Masters replace our A/C unit last year. Last night, something quit working so I called and left a voice mail. I got a call back within 10 minutes and they came to my home to fix it at 9 PM last night! I expected they would come out on Saturday and would have been satisfied with that. I did not ask for them to come out on a Friday night, but clearly, their customers' satisfaction is important to them. I have highly recommended Cool Masters to anyone who has A/C problems! Thank you for your amazing customer service!

    More »

    Was this review helpful?

    (0) (0)

    Cool Masters, Inc. replied on 9/24/2013

    Thank you for such a positive review! Customer service ranks at the top of our priority list. We truly appreciate you taking the time to post your satisfaction in our company.


Description

Cool Masters, Inc. - Lawrenceville, GA - Portrait

First and foremost, we are an air conditioning and heating company. Cool Masters aims to provide customers with honest and dependable service at the highest ethical standards. Our certified technicians have the training, tools, and experience to troubleshoot and repair any air comfort or quality problem you may encounter.

We are a family-owned and operated business with a combined total of more than 45 years of HVAC knowledge and experience. We are proud to have provided outstanding work.. in the HVAC industry since our company's founding. Since 2005, Cool Masters Heating & Air Conditioning has provided residential and commercial customers courteous, on-time HVAC services improving the comfort and health of the Atlanta area.

Our Goal is Simple: Maximize your comfort, health, and energy savings.Whenever you need air conditioner service, furnace repair, HVAC maintenance or installations, give our trusted technicians a call!

VIEW MORE »VIEW LESS »

Business details

Service Area

  • Acworth
  • Alpharetta
  • Barrow/Walton County
  • Bartow/Pickens County
  • Buckhead
  • Buford
  • Canton
  • Carroll/Coweta County
  • Cascade Heights
  • Cherokee/Forsyth County
  • Clayton/Fayette County
  • Cobb County
  • Conyers
  • Covington
  • Crabapple
  • Cumming
  • Decatur
  • DeKalb County
  • Douglas/Paulding County
  • Douglasville
  • Downtown
  • Druid Hills/Emory
  • Duluth
  • Dunwoody
  • East Atlanta
  • Fayetteville
  • Fort McPherson
  • Greenbriar
  • Grove Park
  • Gwinnett County
  • Henry/Spalding County
  • Jonesboro
  • Kennesaw
  • Lakewood
  • Lawrenceville
  • Lilburn
  • Lithonia
  • Marietta
  • McDonough
  • Midtown
  • Newnan
  • Newton/Rockdale County
  • Norcross
  • Peachtree City
  • Riverside
  • Roswell
  • Sandy Springs
  • Smyrna
  • Snellville
  • South Atlanta
  • South Fulton County
  • Stockbridge
  • Stone Mountain
  • Tucker
  • Union City
  • VA Highland/Morningside
  • West End
  • Woodstock
VIEW MORE »

AC & Heating Types

  • AC Compressors
  • AC System - General
  • Add-ons
  • Air Ducts
  • Any Heating System
  • Boilers & Water Heaters
  • Central Air
  • Central Heating
  • Controls & Thermostats
  • Custom Designed Systems
  • Duct Work
  • Electric Heat
  • Energy Efficient & Low Cost
  • Fans
  • Filters
  • Forced Air
  • Furnaces
  • Gas & Oil Heat
  • Heat Pumps
  • Humidifiers & Dehumidifiers
  • Mobile Home Units
  • Purifiers & Allergy Control
  • Rooftop Units
  • Steam Systems
  • Ventilation
  • Wall Units

Services

  • Do-It-Yourself Assistance
  • Emergency Installation & Repair
  • Estimates
  • Inspecting & Testing
  • Installation
  • Insulation Installation
  • Maintenance & Tune-Up
  • Plumbing
  • Repair
  • Replacement & Conversion
  • Sheet Metal Work

Brands

  • Amana
  • American Standard
  • Aprilaire
  • Armstrong
  • Bryant
  • Carrier
  • Comfort-Maker
  • GoodCents
  • Heil
  • Janitrol
  • Lennox
  • Puron
  • Rheem
  • Ruud
  • Tempstar
  • Trane
  • Weathertron
  • York

Kudzu's "Best Of" Winner

2012, 2013, 2014

Credentials

GA Warm Air State License CR109571, EPA Certified, N.A.T.E Certified Technicians, EGIA Approved Contractor, A+ Rating with the Better Business Bureau

Hours of Operation

  • MON
  • 8:00am
  • 8:00pm
  • TUE
  • 8:00am
  • 8:00pm
  • WED
  • 8:00am
  • 8:00pm
  • THU
  • 8:00am
  • 8:00pm
  • FRI
  • 9:00am
  • 2:00pm
  • SAT
  • SUN

* By Appointment Only

* 24-Hour Service Available

Payments Accepted

  • American Express
  • Cash Only
  • Debit Card
  • Discover
  • Mastercard
  • Personal Checks
  • Visa

Year Established

1995

Green Credentials

Cool Masters has been committed to protecting the environment from day 1. All of our technicians are EPA Certified and conform to the strict guidelines set fourth by the EPA. We offer a variety of ultra-high efficiency systems designed to save you money and lower your carbon footprint. Cool Masters now installs the Greenest Insulation for homes - Spray Foam!

Languages Spoken

  • English

Videos & Photos

View all »

Photos (23 photos)

  • Cool Masters, Inc. - Lawrenceville, GA -
  • Cool Masters, Inc. - Lawrenceville, GA -
  • Cool Masters, Inc. - Lawrenceville, GA -
  • Cool Masters, Inc. - Lawrenceville, GA -
  • Cool Masters, Inc. - Lawrenceville, GA -
  • Cool Masters, Inc. - Lawrenceville, GA -
  • Cool Masters, Inc. - Lawrenceville, GA -
  • Cool Masters, Inc. - Lawrenceville, GA -
  • Cool Masters, Inc. - Lawrenceville, GA -
  • Cool Masters, Inc. - Lawrenceville, GA -
  • Cool Masters, Inc. - Lawrenceville, GA -
  • Cool Masters, Inc. - Lawrenceville, GA -
  • Cool Masters, Inc. - Lawrenceville, GA -
  • Cool Masters, Inc. - Lawrenceville, GA -
  • Cool Masters, Inc. - Lawrenceville, GA -
  • Cool Masters, Inc. - Lawrenceville, GA -
  • Cool Masters, Inc. - Lawrenceville, GA -
  • Cool Masters, Inc. - Lawrenceville, GA -
  • Cool Masters, Inc. - Lawrenceville, GA -
  • Cool Masters, Inc. - Lawrenceville, GA -
  • Cool Masters, Inc. - Lawrenceville, GA -
  • Cool Masters, Inc. - Lawrenceville, GA -
  • Cool Masters, Inc. - Lawrenceville, GA -


Photos

New Photos
13 photos
Generic
10 photos
Album: New Photos
1 of 13