2012, 2013, 2014
Cool Masters has been committed to protecting the enviroment from day 1. All of our technicians are EPA Certified and conform to the strict guidelines set fourth by the EPA. We offer a variety of ultra-high efficiency systems designed to save you money and lower your carbon footprint. Cool Masters now installs the Greenest Insulation for homes - Spray Foam!
We contacted Cool Masters to quote some services at our non-profit dog shelter. I think this is my first negative online review ever. That's how disappointed I am. We met with Jon and really... liked him. Moreover, we felt he was very professional and had the best, most cost-effective approach to our job. However, we never received our quote. We followed up by phone repeatedly, were promised we would receive it over the course of the next month. We never did. I figured "surely with 420 great reviews on Kudzu, it must be an oversight!". I called the office daily for the better part of a week, each day being promised a response. At this point, it was more a matter of curiosity? Why was there no response? I asked for a courtesy call from Jon. Nothing. I finally received a quote that only had two AC systems on it. No spray foam insulation. No mini split system. I still can't believe the poor service. So I just wanted to give folks a heads up that it's not worth chasing down a quote if they don't respond in a reasonable time. I'm glad for all the folks that did have a positive experience, but we aren't one of them.VIEW MORE »VIEW LESS »
Add me to the list of satisfied customers. Its time to get a checkup before needing the heat on in Georgia, and the service specials are perfect timing.
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Thank you so much for your kind words. We always strive for 100% customer satisfaction. We appreciate your time to leave the review on our company.
Great Big Thank You to Coolmasters! Our furnace went out at 1:30 AM and I called to leave a message but Coolmasters ANSWERED! Five minutes later I had an appointment for 7 am...5.5 hours later! Tech was there on the dot and finished 35 minutes later. So glad we use Coolmasters for our maintenance too because we saved a lot today. I didn't think companies like this existed anymore!!!
Posted: 7/20/2012 • Last edited: 11/14/2014 • Link to this review
Came home to no A/C upstairs, checked the good reviews for Coolmasters on Kudzu and gave them a call. Joey came out next day, found a bad capacitor on my condenser. Replaced it and had us cool again very quickly. Highly recommended, honest and nice people to deal with. Will definitely use again.
Posted: 7/12/2012 • Link to this review
Jonathan came by and was very friendly and professional. He answered all my questions clearly and politely. He had the problem with the capacitar on my compressor fixed in no time. System is running great. Am considering them to replace whole system since its almost 15 years old. Estimate given was very good price. Will defenitely use Cool Masters again!
Posted: 7/09/2012 • Link to this review
Mike Blitch, with Cool Masters, diagnosed the problem with our old air conditioner/furnace. At first it seemed to be a bigger problem involving replacement of an expensive panel (if it could even be found), but turned out to be only a transformer which saved us lots of $$$. When our old furnace/aircond. finally bites the dust we will definitely call Mike at Cool Masters. We are very grateful for his skill and honesty.
Posted: 6/27/2012 • Link to this review
First service called, came out quick, needed 2lbs of freon @ 71/lb. Service call charge of 79. $221 altogether. Was this the best rate? Could I have done better? Not sure, I needed this done quickly, and they got here pretty quick.
Posted: 6/26/2012 • Link to this review
These guys are brilliant! We handed them a big ol' mess of an A/C problem and they handled it in no time. The quality of work is outstanding! They are friendly, professional, honest and kept us informed about what they were doing at every stage of the job. The pricing was more than fair. Seriously, use this company. I won't call anyone else from now on.
Posted: 6/22/2012 • Link to this review
This is the most honest and expert A/C, heating, and spray foam team out there. John is just wonderful and his company reflects that. They give you the best pricing and service, and only have you doing what really needs to be done!!
Posted: 6/21/2012 • Link to this review
I am a dentist and expect the same level of professionalism and customer service that I deliver to my patients. Jonathan of Cool Masters surpassed my expectations. Jim Terrell of Terrell Heating and Air installed a York system on May 4th. Today, Jonathan came and did an inspection for Preventive Maintenance. Jonathan showed me where Jim Terrell installed a 3 ton unit instead of a 2 1/2 ton unit like I had before. He also did not correctly install the evaporator coil. Jim also put too much freon in my downstairs unit. It is difficult to find a professional in any service industry who consistently delivers excellent service before and after the sale. I believe I have found that in Jonathan and Cool Masters. Thank you.
Posted: 5/31/2012 • Link to this review
I cannot thank the team at Cool Masters enough for all of the work they’ve done on my home in the past year. Last year they re-did all of our duct work and added spray foam insulation in our attic. The difference that it made was incredible! So, when I woke up early Monday morning to find that the A/C was running and making a horrible noise but it wasn’t cooling the house, I knew who to call. I called Cool Masters on Monday morning and got on the schedule for Tuesday. I received a call from them on Monday evening saying that Michael was in the area and could stop by early if we would like him to. He showed up 10 minutes later, fixed us right up and we had a comfortable house again and now everything is working fine! I think through all the work that we’ve had done on the house, we must have been visited by nearly everybody that works there! They are all SO pleasant and professional. I refuse to use another company! Thank you Cool Masters!!
Posted: 5/08/2012 • Link to this review
We were expecting to have to replace a unit, however when Jonathan arrived (on time) he was quickly able to diagnose the problem and had us up and running in no time. We're sleeping cool again and were able to save a bundle as well. Jonathan and Cool Masters have definitely earned our business moving forward. We WILL be recommending them to any of our friends who need A/C work in the future. Thanks guys!
Posted: 5/06/2012 • Link to this review
Gary from Cool Masters came out last Thursday and fixed my problems in no time. His inspection was thorough and he took the time to show me and explain in detail why my upstairs AC unit wasn't working properly. He was knowledgeable and went through all my options. I was able to get same day service -- they even called me back to let me know an earlier appointment had opened up. Highly recommend.
Posted: 4/10/2012 • Link to this review
My upstairs AC unit wasn't working so I called a large, well known company to come out and look at it. They told me the compressor was broken and both units should be replaced, as they are 12 years old. They quoted me $10-12K for the complete job. I decided to get a 2nd opinion. Jonathan from Cool Masters came out and fixed it in 15 minutes for a total of $271! Turns out the compressor is just fine! Jonathan said I should be able to get another two to three years out of the existing units. He also gave me prices and more options should I choose to replace the units. His prices were much more affordable! Thank you for your honesty and reasonable rates!!! So good to have an honest heating and air company!
Posted: 4/07/2012 • Link to this review