Cool Masters, Inc. - Lawrenceville, GA - Heating & Air Conditioning

Cool Masters, Inc.

5 star rating 426 Reviews

(678) 534-7683 Call Email Email

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71 Hosea RoadLawrenceville, GA 30046

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Displaying 46-60 of 426

Reviews

  • Cool Masters, Inc. - Lawrenceville, GA -  soulkid

    Reviews: 3

    Always there for me
    soulkid (3 reviews)
    11/26/2012

    I spent countless hours a few years ago looking for a good HVAC company to redo my entire system. That included the furnace, AC, and duct work. The previous system was not zoned, so we wanted that too. After looking at all sorts of sites and reviews, I had a few companies come out. Johnathon came out and immediately I knew he was knowledgeable and had the best solution, and one of the best prices (not the cheapest, but the cheapest one I would not want back in my home). I got it installed and have a great system. After a few years to make sure the system was fine and having them maintain it, I can honestly say Cool Masters is always there for me. Any questions I have they are on the phone with me. Any issues I have, they are at my home for me. Thanks Jonathon.

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  • Cool Masters, Inc. - Lawrenceville, GA -  Peter_L

    Reviews: 7

    Can't get an estimate
    Peter_L (7 reviews)
    11/06/2012

    Rep was very knowledgable. He said he would send an estimate for a basement heat pump system that evening. I called a few days later and they said I would get it the next day. It's been over 2 weeks now, still nothing. I was actually planning on using them if their price was fair. If I operated my business that way, I would lose my clients. So I cannot recommend them.

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    Cool Masters, Inc. replied on 11/06/2012

    Peter, once again - I take full responsibility not following up with our proposals. We are using a third party proposal program which apparently had a bug either not allowing attachments or dumping the email into a spam folder. I am too much of a 'no pressure' type of person - I previously felt calling on customers asking if they have made a decision was a pushy type of gesture. This blip of our proposal software has definitely changed our view of this opinion. Should you still need your system installed, all upgrade fees will be waived and an additional 18% discount will be applied. I personally apologize for any inconvenience this may have caused you and hope all goes well for your basement project. If I can be of any further assistance, please feel free to call me on my cell @ 404-538-2686. --Jonathan

  • Cool Masters, Inc. - Lawrenceville, GA -  natkjohnson

    Reviews: 1

    Not satisfied and freezing
    natkjohnson (1 review)
    10/30/2012

    We used them during the summer with an AC emergency and were happy with the service and signed up for the seasonal maintenance check on our furnace/ac system. They came in and did an inspection and the guy was worried of the safety of our furnace. He scheduled for another guy to come out and test and his apt was scheduled 10-1 on a Saturday. No call or anything giving us any indication what time they would be here. We got tired of waiting and we called at 12:30 to see if they were still coming. He showed up at 12:50. Waste of a Saturday morning. He condemned our system saying it was unsafe and disconnected it and the we would need to have a complete AC/Furnace system and he would have us a quote by the end of the day. It's now 9 days later and has yet to see a quote or anything. With the change in weather, our thermostat reads low 60s inside the house (upstairs). I called a few days ago and the girl said he's been real busy and she would let him know to put in a stack to get to quicker. I guess if you want to know a quick way to lose a customer that was ready to buy a complete system this is how.

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    Cool Masters, Inc. replied on 10/31/2012

    My absolute deepest apologies for your disappointment in our company. I can't tell you how hard our team at Cool Masters strives to be the best at what we do - to provide simply the best customer service. We are one of the few service companies with an appointment time window less than 4-5 hours and run on time 95% of the time.

    Saturday the 20th was a particular hard day for us with a few guys out - and I did my best to pick up the slack. Your dissatisfaction is even more disheartening to me as I chose to serve our customers over a planned family event. Your time and urgency are so important and I personally truly feel a loss when we fall short. I do thank you for your time in leaving the review on kudzu as it lights a fire under us to be better - no one wants to read about someone's disappointment in their work.

    Your proposal was sent twice. If you never received it, there's a good possibility it wound up in your spam folder - which does happen. If we can still be of service to you, I offer you the quoted installation minus any profits, which amounts near an 18% discount.

    Please feel free to contact us for any further questions or concerns you may have.

    Jonathan
    Cell : (404)-538-2686
    Main Office: (678)-799-7999

  • Cool Masters, Inc. - Lawrenceville, GA -  DeborahLewis

    Reviews: 2

    Professional Trustworthy Service
    DeborahLewis (2 reviews)
    9/04/2012

    My husband and I are new to the neighborhood in Conyers GA. Back home in NYC it tooks us years of bad apples to finally compile a list of trustworthy efficient service people. Well our AC goes out and we envision what nightmare awaits us. We call Cool Masters and much to our surprise we are met with professionals who know what they are doing, love their jobs and their customer care is bar none. When their Seviceman Jonathan showed up he put us at ease immediately. Within minutes he diagnosed the problem assured us it was a minor fix and provided additional information about our AC system that was above and beyond his call of duty. Not only did he spare us cost on this visit his expert advise will save us money in the future. Dont not fear they are fair and you will fare better with Cool Master than anyone else. This may sound corny but that is just how happy we are to find an AC service provider who is on our list "The only Folks to call" when you need help. Thanks again Jonathan and Thank you Cool Master for employing folks like Johnathan.

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  • Cool Masters, Inc. - Lawrenceville, GA -  grayson4

    Reviews: 33

    The best, genuine people great service!
    grayson4 (33 reviews)
    8/06/2012

    I truly cannot say enough about my recent experience with coolmasters, and there employees~ Every person from the first phone call to the office, to the service guys.. just nice, professional and friendly! It was about 99 degrees the day I called in my upper part of my house, our AC had been serviced at least 3 times with this summer by another small opereated company.. but never fixed our problem.. I read review on Kudzu for which I have never been disappointed. They sent someone out same DAY I called,Shane was right on time, found the problem quickly, and Bless him was soaking wet after climbing around in my attic, but he was not pushy, I didnt feel I was given a hard sale, but in fact a new unit was the best option for me. Our phone calls were returned quickly as well. I did have to wait three days to get my new install.. and I had to buy something to get me through that, however when Mike came to install right on time might I add, he did so while my teen girls were home and he was kind, and polite worked quickly in our opinion and explained what he was doing. I would HIGHLY recommend this company, and I will be using them for my needs from now on!

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  • Cool Masters, Inc. - Lawrenceville, GA -  voltus

    Reviews: 1

    Mike saves the day
    voltus (1 review)
    7/26/2012

    First company said need to replace the system, can not repair. Called coolmaster to get second opinion, best decision. Quick repair and ac is working again. save $$$$. Now we know who to call when we need hvac service.

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  • Cool Masters, Inc. - Lawrenceville, GA -  steveestewart

    Reviews: 2

    Great Company. Great Price
    steveestewart (2 reviews)
    7/21/2012

    AC went out. They sent out tech immediately to recharge my unit with freon. Gave me the real facts and told me what my solutions were with no bias. Techs were very courteous and knowledgeable.

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    Cool Masters, Inc. replied on 7/21/2012

    Thank you so much for your kind words. We always strive for 100% customer satisfaction. We appreciate your time to leave the review on our company.

  • Cool Masters, Inc. - Lawrenceville, GA -  Tmartin465

    Reviews: 2

    Answered phone at 1:30 AM!!!
    Tmartin465 (2 reviews)
    7/20/2012

    Great Big Thank You to Coolmasters! Our furnace went out at 1:30 AM and I called to leave a message but Coolmasters ANSWERED! Five minutes later I had an appointment for 7 am...5.5 hours later! Tech was there on the dot and finished 35 minutes later. So glad we use Coolmasters for our maintenance too because we saved a lot today. I didn't think companies like this existed anymore!!!

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  • Cool Masters, Inc. - Lawrenceville, GA -  GPH___

    Reviews: 2

    Great Company!
    GPH___ (2 reviews)
    7/13/2012

    Have hired this company several times over the past 6 years. Each service has been professionally handled by high quality technicians. Very pleased with their work and would highly recommend them to others.

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  • Cool Masters, Inc. - Lawrenceville, GA -  hb30043

    Reviews: 4

    super company and people
    hb30043 (4 reviews)
    7/12/2012

    Came home to no A/C upstairs, checked the good reviews for Coolmasters on Kudzu and gave them a call. Joey came out next day, found a bad capacitor on my condenser. Replaced it and had us cool again very quickly. Highly recommended, honest and nice people to deal with. Will definitely use again.

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  • Cool Masters, Inc. - Lawrenceville, GA -  mhozey

    Reviews: 1

    Great Job and Great Customer Service!
    mhozey (1 review)
    7/09/2012

    Jonathan came by and was very friendly and professional. He answered all my questions clearly and politely. He had the problem with the capacitar on my compressor fixed in no time. System is running great. Am considering them to replace whole system since its almost 15 years old. Estimate given was very good price. Will defenitely use Cool Masters again!

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  • Cool Masters, Inc. - Lawrenceville, GA -  KGuthrie

    Reviews: 1

    Saved $$$
    KGuthrie (1 review)
    6/27/2012

    Mike Blitch, with Cool Masters, diagnosed the problem with our old air conditioner/furnace. At first it seemed to be a bigger problem involving replacement of an expensive panel (if it could even be found), but turned out to be only a transformer which saved us lots of $$$. When our old furnace/aircond. finally bites the dust we will definitely call Mike at Cool Masters. We are very grateful for his skill and honesty.

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  • Cool Masters, Inc. - Lawrenceville, GA -  digital_bo

    Reviews: 2

    Not too bad...
    digital_bo (2 reviews)
    6/26/2012

    First service called, came out quick, needed 2lbs of freon @ 71/lb. Service call charge of 79. $221 altogether. Was this the best rate? Could I have done better? Not sure, I needed this done quickly, and they got here pretty quick.

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  • Cool Masters, Inc. - Lawrenceville, GA -  allmyusernamesaretakenalready

    Reviews: 1

    5 Stars Isn't Good Enough!
    allmyusernamesaretakenalready (1 review)
    6/22/2012

    These guys are brilliant! We handed them a big ol' mess of an A/C problem and they handled it in no time. The quality of work is outstanding! They are friendly, professional, honest and kept us informed about what they were doing at every stage of the job. The pricing was more than fair. Seriously, use this company. I won't call anyone else from now on.

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  • Cool Masters, Inc. - Lawrenceville, GA -  abender

    Reviews: 3

    Simply the BEST!
    abender (3 reviews)
    6/21/2012

    This is the most honest and expert A/C, heating, and spray foam team out there. John is just wonderful and his company reflects that. They give you the best pricing and service, and only have you doing what really needs to be done!!

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Description

Cool Masters, Inc. - Lawrenceville, GA - Portrait

First and foremost, we are an air conditioning and heating company. Cool Masters aims to provide customers with honest and dependable service at the highest ethical standards. Our certified technicians have the training, tools, and experience to troubleshoot and repair any air comfort or quality problem you may encounter.

We are a family-owned and operated business with a combined total of more than 45 years of HVAC knowledge and experience. We are proud to have provided outstanding work.. in the HVAC industry since our company's founding. Since 2005, Cool Masters Heating & Air Conditioning has provided residential and commercial customers courteous, on-time HVAC services improving the comfort and health of the Atlanta area.

Our Goal is Simple: Maximize your comfort, health, and energy savings.Whenever you need air conditioner service, furnace repair, HVAC maintenance or installations, give our trusted technicians a call!

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Business details

Service Area

  • Acworth
  • Alpharetta
  • Barrow/Walton County
  • Bartow/Pickens County
  • Buckhead
  • Buford
  • Canton
  • Carroll/Coweta County
  • Cascade Heights
  • Cherokee/Forsyth County
  • Clayton/Fayette County
  • Cobb County
  • Conyers
  • Covington
  • Crabapple
  • Cumming
  • Decatur
  • DeKalb County
  • Douglas/Paulding County
  • Douglasville
  • Downtown
  • Druid Hills/Emory
  • Duluth
  • Dunwoody
  • East Atlanta
  • Fayetteville
  • Fort McPherson
  • Greenbriar
  • Grove Park
  • Gwinnett County
  • Henry/Spalding County
  • Jonesboro
  • Kennesaw
  • Lakewood
  • Lawrenceville
  • Lilburn
  • Lithonia
  • Marietta
  • McDonough
  • Midtown
  • Newnan
  • Newton/Rockdale County
  • Norcross
  • Peachtree City
  • Riverside
  • Roswell
  • Sandy Springs
  • Smyrna
  • Snellville
  • South Atlanta
  • South Fulton County
  • Stockbridge
  • Stone Mountain
  • Tucker
  • Union City
  • VA Highland/Morningside
  • West End
  • Woodstock
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AC & Heating Types

  • AC Compressors
  • AC System - General
  • Add-ons
  • Air Ducts
  • Any Heating System
  • Boilers & Water Heaters
  • Central Air
  • Central Heating
  • Controls & Thermostats
  • Custom Designed Systems
  • Duct Work
  • Electric Heat
  • Energy Efficient & Low Cost
  • Fans
  • Filters
  • Forced Air
  • Furnaces
  • Gas & Oil Heat
  • Heat Pumps
  • Humidifiers & Dehumidifiers
  • Mobile Home Units
  • Purifiers & Allergy Control
  • Rooftop Units
  • Steam Systems
  • Ventilation
  • Wall Units

Services

  • Do-It-Yourself Assistance
  • Emergency Installation & Repair
  • Estimates
  • Inspecting & Testing
  • Installation
  • Insulation Installation
  • Maintenance & Tune-Up
  • Plumbing
  • Repair
  • Replacement & Conversion
  • Sheet Metal Work

Brands

  • Amana
  • American Standard
  • Aprilaire
  • Armstrong
  • Bryant
  • Carrier
  • Comfort-Maker
  • GoodCents
  • Heil
  • Janitrol
  • Lennox
  • Puron
  • Rheem
  • Ruud
  • Tempstar
  • Trane
  • Weathertron
  • York

Kudzu's "Best Of" Winner

2012, 2013, 2014

Credentials

GA Warm Air State License CR109571, EPA Certified, N.A.T.E Certified Technicians, EGIA Approved Contractor, A+ Rating with the Better Business Bureau

Hours of Operation

  • MON
  • 8:00am
  • 8:00pm
  • TUE
  • 8:00am
  • 8:00pm
  • WED
  • 8:00am
  • 8:00pm
  • THU
  • 8:00am
  • 8:00pm
  • FRI
  • 9:00am
  • 2:00pm
  • SAT
  • SUN

* By Appointment Only

* 24-Hour Service Available

Payments Accepted

  • American Express
  • Cash Only
  • Debit Card
  • Discover
  • Mastercard
  • Personal Checks
  • Visa

Year Established

1995

Green Credentials

Cool Masters has been committed to protecting the environment from day 1. All of our technicians are EPA Certified and conform to the strict guidelines set fourth by the EPA. We offer a variety of ultra-high efficiency systems designed to save you money and lower your carbon footprint. Cool Masters now installs the Greenest Insulation for homes - Spray Foam!

Languages Spoken

  • English

Videos & Photos

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Photos (23 photos)

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