Displaying 46-60 of 422
I truly cannot say enough about my recent experience with coolmasters, and there employees~ Every person from the first phone call to the office, to the service guys.. just nice, professional and friendly! It was about 99 degrees the day I called in my upper part of my house, our AC had been serviced at least 3 times with this summer by another small opereated company.. but never fixed our problem.. I read review on Kudzu for which I have never been disappointed. They sent someone out same DAY I called,Shane was right on time, found the problem quickly, and Bless him was soaking wet after climbing around in my attic, but he was not pushy, I didnt feel I was given a hard sale, but in fact a new unit was the best option for me. Our phone calls were returned quickly as well. I did have to wait three days to get my new install.. and I had to buy something to get me through that, however when Mike came to install right on time might I add, he did so while my teen girls were home and he was kind, and polite worked quickly in our opinion and explained what he was doing. I would HIGHLY recommend this company, and I will be using them for my needs from now on!
Posted: 8/06/2012 • Link to this review
First company said need to replace the system, can not repair. Called coolmaster to get second opinion, best decision. Quick repair and ac is working again. save $$$$. Now we know who to call when we need hvac service.
Posted: 7/26/2012 • Link to this review
AC went out. They sent out tech immediately to recharge my unit with freon. Gave me the real facts and told me what my solutions were with no bias. Techs were very courteous and knowledgeable.
Posted: 7/21/2012 • Link to this review
Thank you so much for your kind words. We always strive for 100% customer satisfaction. We appreciate your time to leave the review on our company.
Great Big Thank You to Coolmasters! Our furnace went out at 1:30 AM and I called to leave a message but Coolmasters ANSWERED! Five minutes later I had an appointment for 7 am...5.5 hours later! Tech was there on the dot and finished 35 minutes later. So glad we use Coolmasters for our maintenance too because we saved a lot today. I didn't think companies like this existed anymore!!!
Posted: 7/20/2012 • Last edited: 11/14/2014 • Link to this review
Have hired this company several times over the past 6 years. Each service has been professionally handled by high quality technicians. Very pleased with their work and would highly recommend them to others.
Posted: 7/13/2012 • Link to this review
Came home to no A/C upstairs, checked the good reviews for Coolmasters on Kudzu and gave them a call. Joey came out next day, found a bad capacitor on my condenser. Replaced it and had us cool again very quickly. Highly recommended, honest and nice people to deal with. Will definitely use again.
Posted: 7/12/2012 • Link to this review
Jonathan came by and was very friendly and professional. He answered all my questions clearly and politely. He had the problem with the capacitar on my compressor fixed in no time. System is running great. Am considering them to replace whole system since its almost 15 years old. Estimate given was very good price. Will defenitely use Cool Masters again!
Posted: 7/09/2012 • Link to this review
Mike Blitch, with Cool Masters, diagnosed the problem with our old air conditioner/furnace. At first it seemed to be a bigger problem involving replacement of an expensive panel (if it could even be found), but turned out to be only a transformer which saved us lots of $$$. When our old furnace/aircond. finally bites the dust we will definitely call Mike at Cool Masters. We are very grateful for his skill and honesty.
Posted: 6/27/2012 • Link to this review
First service called, came out quick, needed 2lbs of freon @ 71/lb. Service call charge of 79. $221 altogether. Was this the best rate? Could I have done better? Not sure, I needed this done quickly, and they got here pretty quick.
Posted: 6/26/2012 • Link to this review
These guys are brilliant! We handed them a big ol' mess of an A/C problem and they handled it in no time. The quality of work is outstanding! They are friendly, professional, honest and kept us informed about what they were doing at every stage of the job. The pricing was more than fair. Seriously, use this company. I won't call anyone else from now on.
Posted: 6/22/2012 • Link to this review
This is the most honest and expert A/C, heating, and spray foam team out there. John is just wonderful and his company reflects that. They give you the best pricing and service, and only have you doing what really needs to be done!!
Posted: 6/21/2012 • Link to this review
I am a dentist and expect the same level of professionalism and customer service that I deliver to my patients. Jonathan of Cool Masters surpassed my expectations. Jim Terrell of Terrell Heating and Air installed a York system on May 4th. Today, Jonathan came and did an inspection for Preventive Maintenance. Jonathan showed me where Jim Terrell installed a 3 ton unit instead of a 2 1/2 ton unit like I had before. He also did not correctly install the evaporator coil. Jim also put too much freon in my downstairs unit. It is difficult to find a professional in any service industry who consistently delivers excellent service before and after the sale. I believe I have found that in Jonathan and Cool Masters. Thank you.
Posted: 5/31/2012 • Link to this review
I cannot thank the team at Cool Masters enough for all of the work they've done on my home in the past year. Last year they re-did all of our duct work and added spray foam insulation in our attic. The difference that it made was incredible! So, when I woke up early Monday morning to find that the A/C was running and making a horrible noise but it wasn't cooling the house, I knew who to call. I called Cool Masters on Monday morning and got on the schedule for Tuesday. I received a call from them on Monday evening saying that Michael was in the area and could stop by early if we would like him to. He showed up 10 minutes later, fixed us right up and we had a comfortable house again and now everything is working fine! I think through all the work that we've had done on the house, we must have been visited by nearly everybody that works there! They are all SO pleasant and professional. I refuse to use another company! Thank you Cool Masters!!
Posted: 5/08/2012 • Link to this review
We were expecting to have to replace a unit, however when Jonathan arrived (on time) he was quickly able to diagnose the problem and had us up and running in no time. We're sleeping cool again and were able to save a bundle as well. Jonathan and Cool Masters have definitely earned our business moving forward. We WILL be recommending them to any of our friends who need A/C work in the future. Thanks guys!
Posted: 5/06/2012 • Link to this review
Gary from Cool Masters came out last Thursday and fixed my problems in no time. His inspection was thorough and he took the time to show me and explain in detail why my upstairs AC unit wasn't working properly. He was knowledgeable and went through all my options. I was able to get same day service -- they even called me back to let me know an earlier appointment had opened up. Highly recommend.
Posted: 4/10/2012 • Link to this review
2012, 2013, 2014
Cool Masters has been committed to protecting the enviroment from day 1. All of our technicians are EPA Certified and conform to the strict guidelines set fourth by the EPA. We offer a variety of ultra-high efficiency systems designed to save you money and lower your carbon footprint. Cool Masters now installs the Greenest Insulation for homes - Spray Foam!