Displaying 61-75 of 426
I am a dentist and expect the same level of professionalism and customer service that I deliver to my patients. Jonathan of Cool Masters surpassed my expectations. Jim Terrell of Terrell Heating and Air installed a York system on May 4th. Today, Jonathan came and did an inspection for Preventive Maintenance. Jonathan showed me where Jim Terrell installed a 3 ton unit instead of a 2 1/2 ton unit like I had before. He also did not correctly install the evaporator coil. Jim also put too much freon in my downstairs unit. It is difficult to find a professional in any service industry who consistently delivers excellent service before and after the sale. I believe I have found that in Jonathan and Cool Masters. Thank you.
Posted: 5/31/2012 • Link to this review
I cannot thank the team at Cool Masters enough for all of the work they've done on my home in the past year. Last year they re-did all of our duct work and added spray foam insulation in our attic. The difference that it made was incredible! So, when I woke up early Monday morning to find that the A/C was running and making a horrible noise but it wasn't cooling the house, I knew who to call. I called Cool Masters on Monday morning and got on the schedule for Tuesday. I received a call from them on Monday evening saying that Michael was in the area and could stop by early if we would like him to. He showed up 10 minutes later, fixed us right up and we had a comfortable house again and now everything is working fine! I think through all the work that we've had done on the house, we must have been visited by nearly everybody that works there! They are all SO pleasant and professional. I refuse to use another company! Thank you Cool Masters!!
Posted: 5/08/2012 • Link to this review
We were expecting to have to replace a unit, however when Jonathan arrived (on time) he was quickly able to diagnose the problem and had us up and running in no time. We're sleeping cool again and were able to save a bundle as well. Jonathan and Cool Masters have definitely earned our business moving forward. We WILL be recommending them to any of our friends who need A/C work in the future. Thanks guys!
Posted: 5/06/2012 • Link to this review
Gary from Cool Masters came out last Thursday and fixed my problems in no time. His inspection was thorough and he took the time to show me and explain in detail why my upstairs AC unit wasn't working properly. He was knowledgeable and went through all my options. I was able to get same day service -- they even called me back to let me know an earlier appointment had opened up. Highly recommend.
Posted: 4/10/2012 • Link to this review
My upstairs AC unit wasn't working so I called a large, well known company to come out and look at it. They told me the compressor was broken and both units should be replaced, as they are 12 years old. They quoted me $10-12K for the complete job. I decided to get a 2nd opinion. Jonathan from Cool Masters came out and fixed it in 15 minutes for a total of $271! Turns out the compressor is just fine! Jonathan said I should be able to get another two to three years out of the existing units. He also gave me prices and more options should I choose to replace the units. His prices were much more affordable! Thank you for your honesty and reasonable rates!!! So good to have an honest heating and air company!
Posted: 4/07/2012 • Link to this review
The technician who came out to see what was going on with the downstairs air unit was very nice. He knew what the problem was, fixed it, and he was done in no time. Very professional.
Posted: 4/01/2012 • Last edited: 6/14/2012 • Link to this review
I needed my 22 yo ac and furnace replaced. I had 3 estimates done. These guys were great and I am glad that I went with them. Jonathan did the estimate. He was quick and professional. He was very knowledgable and explained a lot of the pro's and con's of the different options. I asked him to price several options for me to choose from. I never felt any "salesman" pressure from him. Cool Master's price beat the other 2 estimates by several hundred dollars. The guys came out pretty quick and worked really hard getting the system replaced. They were courteous, considerate and focused on getting the job done right. I couldn't be a happier customer. Thanks Jonathan and Cool Master!
Posted: 3/27/2012 • Link to this review
I have a very complicated 1.5 story on a basement that was running space heaters in 2 levels and a window air unit in the top floor because the 2 systems weren't keeping an even temperature. Cool Masters came in and installed zoning and additional duct work. I was able to unplug the space heaters and toss the window AC. All levels feel a nice consistant 70 degrees. I can't wait to watch my electric bills go down.
Posted: 3/01/2012 • Last edited: 3/19/2012 • Link to this review
Already a customer of Cool Masters I researched thoroughly the advantages of encapsulating the attic with closed cell foam. Had the job done last August( When Jonathan and his crew worked in 130degree heat in my attic). Power bills reduced by approx. 60 percent . Also equipment does not have to work to full capacity and will extend life. My attic area now has the same ambient temperature as the rest of the house. I would recommend without hesitation.
Posted: 2/29/2012 • Last edited: 3/19/2012 • Link to this review
I called them on a Saturday night expecting to have to leave a message but not only did they answer, they were here within 20 minutes and fixed my thermostat! Very nice, knowledgable and helpful!
Posted: 1/17/2012 • Last edited: 10/26/2013 • Link to this review
Cool Masters came out to inspect our HVAC recently and I will never have anyone else come out again. We got a new system at the beginning of the summer from a competitor. We were worried because since then we have been sick constantly and recently found mold close to the unit. Cool Masters was so honest and thorough. Since we know nothing about HVAC systems, he really could have said we needed a new xxx (insert anything) and we would have hands down wrote a check that minute.... but he didn't he said it was installed right and he checked the whole unit and said the problem wasn't the HVAC. It is hard to find a honest reliable company that will not try to take advantage of you or the situation and this is one of those companies you can truly trust.
Posted: 12/10/2011 • Link to this review
***Second Update*** Since having the attic foamed and tankless installed, we've used Cool Masters to install two new AC systems; a new dual-zone to feed our main level & basement buildout and a replacement for the "builder grade" system upstairs. No need to bore with the details, just simply the same great job as before. ***Update*** Given our previous positive experiences with Cool Masters, my wife and I decided to have them install a tankless water heater in our home. I'll start by saying these guys are FANTASTIC. We had them come out to quote foam in the attic of our new house since our air kept running. Jonathan immediately found a handful of problems with our HVAC that RS didn't find in 2 separate visits - the main reason our house wouldn't get cool and AC ran 24/7. Jonathan offered to fix the problems with the AC in lieu of the far more expensive foam install. That was INSTANT CREDIBILITY with me. Long story short, we had the HVAC fixed and went with the foam as well. The install went perfect and now our electric bill is nothing compared to what it used to be! Do yourself a favor and USE THESE GUYS.
Posted: 12/07/2011 • Last edited: 9/24/2013 • Link to this review
First and foremost, we are an air conditioning and heating company. Cool Masters aims to provide customers with honest and dependable service at the highest ethical standards. Our certified technicians have the training, tools, and experience to troubleshoot and repair any air comfort or quality problem you may encounter.
We are a family-owned and operated business with a combined total of more than 45 years of HVAC knowledge and experience. We are proud to have provided outstanding work.. in the HVAC industry since our company's founding. Since 2005, Cool Masters Heating & Air Conditioning has provided residential and commercial customers courteous, on-time HVAC services improving the comfort and health of the Atlanta area.
Our Goal is Simple: Maximize your comfort, health, and energy savings.Whenever you need air conditioner service, furnace repair, HVAC maintenance or installations, give our trusted technicians a call!
2012, 2013, 2014
GA Warm Air State License CR109571, EPA Certified, N.A.T.E Certified Technicians, EGIA Approved Contractor, A+ Rating with the Better Business Bureau
* By Appointment Only
* 24-Hour Service Available
Cool Masters has been committed to protecting the environment from day 1. All of our technicians are EPA Certified and conform to the strict guidelines set fourth by the EPA. We offer a variety of ultra-high efficiency systems designed to save you money and lower your carbon footprint. Cool Masters now installs the Greenest Insulation for homes - Spray Foam!