1787 Williams Dr, Marietta, GA 30066 map »
Coolray only uses environmentally friendly refrigerant and all service personnel are trained and certified in safe recovery and handling. We are an industry leader in Geothermal Energy Technology and are working on a patented process that will help pave the way in making Geothermal an affordable option for more homeowners and businesses in Atlanta. Please visit our website for more information.
Joe Hayes and his son came out and replaced 3 gas water heaters with 2 new ones. They did a great job installing new copper pipe and cleaning up. There was an issue with a bad valve, but Joe came... out the next day and fixed it perfectly. He is very professional and takes his work very seriously. I would highly recommend them.VIEW MORE »VIEW LESS »
Maintenance on my tankless along with inspection of my plumbing was flawless. Discovered items I missed during my own inspections and provided information that I was unaware of about hoses and... ice-maker piping. Fortunately the only thing wrong in my house is a flapper that they honestly admitted that it would be cheaper for me to replace than their standard rate. Professional service, honesty and regardless of what my place looked like, they still treated it with utmost respect means I will continue to use them for any work needed in the future.VIEW MORE »VIEW LESS »
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Joe Hayes and his son came out and replaced 3 gas water heaters with 2 new ones. They did a great job installing new copper pipe and cleaning up. There was an issue with a bad valve, but Joe came out the next day and fixed it perfectly. He is very professional and takes his work very seriously. I would highly recommend them.
Maintenance on my tankless along with inspection of my plumbing was flawless. Discovered items I missed during my own inspections and provided information that I was unaware of about hoses and ice-maker piping. Fortunately the only thing wrong in my house is a flapper that they honestly admitted that it would be cheaper for me to replace than their standard rate. Professional service, honesty and regardless of what my place looked like, they still treated it with utmost respect means I will continue to use them for any work needed in the future.
AC went out, was here within a reasonable time frame from time I called. I didn't like that they charge to JUST come assess the situation. Other than that, they fixed the problem.
These folks do all my HVAC work, so decided to try their plumbing services when my kitchen sink blew a leak on Memorial Day. The tech, Blake Robinson, came immediately, and quickly and efficiently repaired the leak. He also rebuilt some piping that had been installed incorrectly before. The charge was very reasonable--no surcharge for the holiday---and I'll certainly call them again if I ever need plumbing services.
Had my water heater replaced and it was the best plumber experience ever. Jason Bailey's attention to detail was SUPERB!! And no extra charges at the end of the process!! Very happy and will use them again.
I manage several properties and finally have found a plumber that is reliable, professional, honest, and knows what they're doing. I've hired and fired 6 different plumbers in the past two years, and now am grateful that I've finally hired the best--Mr. Plumber. Ed Katz, Cartersville
A couple of months ago, I started seeing signs of a sewer line backup (very slow draining after a load of wash or multiple toilet flushes). With large trees around, I hoped it was not a collapsed line due to roots. Two Mr. Plumber technicians came and scoped the line to confirm a collapsed pipe. Trucks, backhoe, pipe, and skilled workers showed up a couple of days later. They were nice, clean, professional, and returned my yard and shrubs to as close to the way they were as possible. I was impressed and recommend them to everyone needing similar service.
Used cool-ray in the past and liked them. Had a small outside faucet leak so called Mr. Plumber. Guy showed up and unscrewed a part and screwed a new one in (part cost about 10 dollars at Lowes or HD). This was not an emergency situation so I don't expect emergency rates.
Thank you for leaving us a review based on your experience with us. At Coolray/Mr. Plumber we always quote our work up front before any work is completed so that our customers will know exactly what the charge will be before we begin. Additionally, when the work is completed, we request a signature stating that the work has been completed to your satisfaction, both seen on your invoice. We have found that by quoting before the job is started, our customers will never be surprised at the end of the job because everything has been addressed up front. We work very hard to be a company that meets your needs 24 hours, 7 days a week and are able to schedule your call within the same day. When we send our licensed and certified plumber to your home, they arrive with a fully stocked truck and represents a company who is licensed and insured. We have tried to contact you with a resolution and hope you have found this satisfactory. If for some reason you are still unhappy, please let us know. Thank you.
I bought a new unit for my condo over a year ago. On Memorial Day, I noticed it was not getting cool as it had been. I called Coolray that night. They offered to send someone that night but I decided to wait until the next day. The tech came out, ran a couple of tests, and figured out that one of the connectors had a leak. He replaced the part immediately and now it's running like new again. Coolray is a model for customer service.
I write this after spending 3 hours cleaning up the enormous puddle of RAW SEWAGE left by the Mr. Plumber tech that was at our house. We had a sewer line blocked and I tried the $93 or Free offer from Mr. Plumber (part of Coolray). To their credit, it was $93 and they cleared pipe. I wasn’t expecting white glove service, but what I did not expect was to have to clean up the enormous puddle of RAW SEWAGE (did I mention that?) left in our bathroom. And when I say enormous, it is a small bathroom (about 6 x 6) and you could only see about 25% of the floor. The other stuff – being late, not finishing the same day, forgetting to schedule a follow up to finish the job – is annoying but can happen. Leaving our home they way they did – to me that is inexcusable. The tech did offer me the phone number of a restoration company so I could get someone to clean up after them. He also pointed out that I needed to take care of this quickly as it would quickly become a health hazard. I will think very long and hard about ever allowing Mr. Plumber or Coolray anywhere near my house again. From the Mr. Plumber Web site – “When you invite one of our State of Georgia licensed plumbers into your home, you will know they will always be on-time and will give your home the respect it deserves.” SO WRONG!!!
Our customer relations manager is out of the office today, but we would like the opportunity to resolve the mentioned issues you had with our services. We value your feedback from the time we enter your home until we leave. Every service Mr. Plumber or Coolray provides wishes to be a positive experience to make sure the value we instill in our company is experienced on each visit.
We apologize for any inconvenience and would appreciate the opportunity to further discuss the details of this service and to come to a happy resolution. You are a valued customer!
We have been using Coolray for our heating, air conditioning, and plumbing needs for many years. With no exceptions, their customer service has always been consistently great. In addition, their service technicians have always been prompt, polite, knowledgeable, and very thorough. I would highly recommend Coolray!! By the way, I am not affiliated with Coolray either by family or position. I am simply a very satisfied customer!
Came that very evening after 5 pm and took care of the problem FAST in less than an hour. They saved my life, I was so happy. Nice service man. Knowledgeable. We were eligible for the $93 drain cleaning special. Also known as MR. PLUMBER(770) 421-8400
Semi-annual furnace/ac check. On time, did a great job. Jim Denton (the tech) even brought in my mail out the rain!
Since day one from the office staff to the techs our experience has been excellent from Coolray. All of the staff are very friendly and courteous.
We have been with Coolray forever! 8-10 years?? They are dependable, professional, and courteous. Shawn D. is our technician - we request him personally. He is prompt, efficient, friendly, and knowledgeable. Very happy with Coolray.