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Creme de la Creme

(206) 241-0249 seattle.citysearch.com...

440 Olympia Ave NERenton, WA 98056 map it »

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Business overview

Reviews

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If I can give zero stars I would. Very, 5/20/2012

If I can give zero stars I would. Very bad customer service. I've never experienced being yelled at as a paying customer. They made a mistake in our customized order but they kept giving LAME... EXCUSES! We've exchanged e-mail regarding the specs of the cupcake and cake order which they agreed on. I even included pics of what I wanted. Come pick-up time, they missed several specs and they kept saying that that's how their standard cupcakes look like. We wanted just plain WHITE icing. They said that we didnt specify that we didnt want chocolate. I asked if we were to specify""we dont want blue on our cupcakes, we don't want red on our cupcakes, etc""...the baker just answered ""YES, you have to specify that""..how sarcastic and just plain annoying. The senior baker even yelled at us and said ""GIVE THEM THEIR DAMN MONEY BACK!"" Can you believe that??? They should at least know how to RESPECT customers. I wish other people will see this and look for other businesses that DESERVE our support. And honestly, I don't understand why people are going gaga over their cupcakes and cakes. The taste is not extraordinarily special. I've tasted better cakes here in Seattle.

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Worst Customer Service Award, 4/02/2012

DO NOT USE FOR YOUR WEDDING!! After review & tasting Creme De la Creme, we chose this bakery for our wedding. I knew they don't have a reputation for friendly service, but felt taste was more... important and they did have high ratings. However, after accepting our order they emailed pictures of what the cake would look like about 10 days prior to the wedding. They had not started preparing any cake items when we requested to make the cake simpler by removing some of the expected decorations & agreed to pay the same price. End result: Creme de la Creme threw a fit, insisting this made it an entirely new order, said they would not be able to accomodate. My guess is they over booked & used this excuse to cancel their obligation. \r\rWe hustled to find a new bakery with only 1 week prior to the weddinig date. To the rescue: Blue Vanila Bakery, recieved better prices, super-friendly service and the cake was fabulous!!!

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Displaying 1-7 of 2

Reviews

by darlyna at Citysearch

If I can give zero stars I would. Very

If I can give zero stars I would. Very bad customer service. I've never experienced being yelled at as a paying customer. They made a mistake in our customized order but they kept giving LAME EXCUSES! We've exchanged e-mail regarding the specs of the cupcake and cake order which they agreed on. I even included pics of what I wanted. Come pick-up time, they missed several specs and they kept saying that that's how their standard cupcakes look like. We wanted just plain WHITE icing. They said that we didnt specify that we didnt want chocolate. I asked if we were to specify""we dont want blue on our cupcakes, we don't want red on our cupcakes, etc""...the baker just answered ""YES, you have to specify that""..how sarcastic and just plain annoying. The senior baker even yelled at us and said ""GIVE THEM THEIR DAMN MONEY BACK!"" Can you believe that??? They should at least know how to RESPECT customers. I wish other people will see this and look for other businesses that DESERVE our support. And honestly, I don't understand why people are going gaga over their cupcakes and cakes. The taste is not extraordinarily special. I've tasted better cakes here in Seattle.

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by Lynnl261 at Citysearch

Worst Customer Service Award

DO NOT USE FOR YOUR WEDDING!! After review & tasting Creme De la Creme, we chose this bakery for our wedding. I knew they don't have a reputation for friendly service, but felt taste was more important and they did have high ratings. However, after accepting our order they emailed pictures of what the cake would look like about 10 days prior to the wedding. They had not started preparing any cake items when we requested to make the cake simpler by removing some of the expected decorations & agreed to pay the same price. End result: Creme de la Creme threw a fit, insisting this made it an entirely new order, said they would not be able to accomodate. My guess is they over booked & used this excuse to cancel their obligation. \r\rWe hustled to find a new bakery with only 1 week prior to the weddinig date. To the rescue: Blue Vanila Bakery, recieved better prices, super-friendly service and the cake was fabulous!!!

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by seattle444 at Citysearch

Best wedding cake in Seattle

We were lucky to have so many great vendors at our wedding, and Creme de la Creme was top notch! Our cake was gorgeous and exactly what we asked for. The flavors were wonderful and it was delivered on time. So many wedding cakes are dry and bland, but not ours! Our guests commented repeatedly that they were surprised to be eating a cake that didn't taste like cardboard!

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Martha M.

What an Amazing Find!

This is a must-try! Like the previous reviewer, I wish we had these folks do our wedding. Not only are the cakes incredibly beautiful, but they ac...

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by quahgirl at Citysearch

Amazing!

I was able to enjoy one of their cakes at a bridal shower this weekend. They do an AMAZING job! We had the Red Velvet cake, which was incredible. The cake tasted fantastic, but besides that, the design of the cake was extremely impressive. It was almost too pretty to eat. I'd highly recommend Cakes by Creme de la Creme, they do a wonderful job.

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by designerguy at Citysearch

Awesome Cakes!

these guys are amazingjust take a look at their many sample books and cakes in their studio and you'll be as impressed as i was!

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Seattle Photo C.

The best wedding cake in Seattle.

Oh how I wish we would have hired Creme de la Creme for our wedding. Unfortunately we did not, but we have convinced many of our friends to hire them...

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