You'd think a customer who purchased her car there in 1998 would get a little extra incentive to stay loyal. Nope. Rather than treat a possible repeat buyer with exceptional service, it's the new buyers with the new cars who get the preferred treatment. I asked them to give me one reason not to go to Sterling (way closer to my house) for repairs or next car (I get all repairs done at dealers) and I was told "selection and our free car washes". Guess what? My next car won't be purchased at Crevier. They can add all the bells and whistles they want to, but they simply have outgrown themselves - there's a reason why the service advisor you used and liked last time is no longer there. They move on due to complaints from customers on issues they can't control. Last experience was when I needed a new stereo, mine on my 1995 325IC finally died. Was I offered anything but replacement of the same? I was even told my "car can't handle a stereo with an iPod plug" when later at Sterling, I was shown plenty preowned late 90's (my body style)3-series with new mp3-ready replacement stereos. They lied, they lost me. Sterling is closer anyway.
Posted: 9/10/2008 • Last edited: 5/07/2010 • Link to this review
I think Crevier may be one of the top BMW dealerships I've ever come to. Their service is efficient, their staff are polite and curteous, and the establishment is very clean. If you purchased a car from there, they will wash it for you every day if you want. There is a Deidrich's coffee cafe inside the wait area to relax while your car is being worked on. Very nice people.
Posted: 8/18/2008 • Last edited: 5/07/2010 • Link to this review