We hired them last summer to get rid of bats. They told us we had bats, roof rats and squirrels. They offered to repair and get rid of these critters. The critters were initially gone, but they never produced any actual proof that they existed in the first place. The repair work was shotty at best and looks terrible. This year, we have critters in the attic again and after several attempts to email and call them with no response, I have given up.
Posted: 7/07/2014 • Link to this review
Happy with many months of their service ridding my house of rats and squirrels, but we're not done yet! We're ready for more service but their office line rings and rings with no voice mail, & there's no mailing address listed. I've resorted to DAILY filling out their "free estimate" form asking for contact. As a family owned business, I hope they've not experienced a tragedy, which is the only explanation I can fathom a reputable firm going dark. --Ginny Sternberg, Buford, GA
Posted: 5/05/2014 • Link to this review
I have areas that were not sealed and I can not get Critter Patrol to contact me back. For nearly a month now I've emailed Becky in the office, called multiple numbers for Tony and the office. Left messages. Tony's cell phone and the main number from the website don't have any professional message identifying the company on it. It just says after 6-8 rings, enter your code. I do not hear from this company anymore. Does anyone know if they are still in business. They told me I had a lifetime warranty, which is no good if the company won't call you back.
Posted: 5/02/2014 • Last edited: 5/03/2014 • Link to this review
The highest complement I can give a company is to call them professionals! Becky was knowledgeable and thorough and scheduled my appointment with Tony. Tony correctly diagnosed our critter problems as gray squirrels and explained in detail how they got into our attic, their habits and how critter patrol would resolve our issue. They were out the same week and quickly sealed the house and set the escape exits for the animals. The scheduled visits to check the status and to eventually remove the exit screens and clean the attic were very efficient and all workers were friendly and helpful. I got a couple of estimates prior to selecting critter patrol. One company offered a warranty but required you to renew this every couple of years....why? So they could charge more money of course. Critter Patrol offers a lifetime warranty and it is transferable to new owners. The price was very competitive and seeing the results, a very good value. In short, a terrific experience with true professionals!
Posted: 4/29/2014 • Link to this review
It's very rare in business today to find someone who doesn't try to sell you something you don't need. I contacted Critter Patrol to check on a potential problem and was able to get an appointment for the very next day. Tony showed up on time, spent an hour at my house performing a thorough (and complimentary) inspection, and listened to my concerns. At the end of it all he told me my concerns were unfounded... such an honest, knowledgeable, and professional guy - I was so impressed. I would highly recommend this company to anyone seeking wildlife control services and should I have a problem in the future will definitely call Tony and Critter Patrol.
Posted: 8/24/2013 • Link to this review
I have no clue what HeroshiFoxx and OHtoGA reviews are about but I have been dealing with Critter Patrol for 3 months now and have had excellent service and follow ups every 2 wks like clock work. Their employees are nothing but pleasant and very knowledgeable in their work ethic. Makes me wonder if these other 2 reviews are legit why did they wait 1 - 2 years to post these reviews? I will continue to use and recommend Critter Patrol to family and friends
Posted: 7/23/2013 • Link to this review
I agree with OHtoGA. It has been over a year since my exclusion and if I were to rate them on customer service alone they'd get 5 stars because Becky is always quick to respond and schedule an appointment to have the techs come out. However it is frustrating to have them reinspect or redo what the last tech overlooked and then say everything looks good. That sounds good the first time, but it looses credibility a year later.
Posted: 7/06/2013 • Link to this review
I am very sorry you are unsatisfied with our service. I as the owner of the company take customer satisfaction very seriously. We strive to rid every home and business of critters as quickly as possible. As I am sure you know we are one of the few companies that will warranty a home for life with no renewal fee and no hidden charges or trip charges for trapping. This means the more time it takes and the more trips we make the more it costs us. We always stand behind our warranty and I will personally see to it that your issue is resolved. I would like for you to contact me personally on my cell phone at your convenience to set up a time for me to come out and see what we need to do to resolve the matter. thank you, Tony Roper owner 404-644-3769
This company is amazing! We initially had some problems, but the owner came out to our house immediately. I mean within 2 hours to fix the problem. I would recommend this company. We had a full exclusion done. They obviously know what they are doing. The owner truly cares.
Posted: 6/18/2013 • Link to this review
I've been battling the rats in my house for over a year now (Attic and Crawl). I would have hoped the issues would be solved by now. Every time Critter Patrol comes out they keep finding new entry points. I finally ventured to the crawl space myself to inspect and found tons of rat droppings, a corn cob and saw an actual rat in the nest. I do appreciate Critter Patrols' dedication to getting this problem solved. I hope that we finally get to the bottom of this.
Posted: 6/12/2013 • Last edited: 7/19/2013 • Link to this review
5 years ago I had squirrels in my attic and was frustrated with how to get rid of them. I interviewed a few companies and went with the best. Certain companies remove for a fee but be careful of many additional fees. Critter Patrol was a straight up on one price. They removed critters, sealed my house, and gave me the warranty. The warranty is even a selling point as it rolls over with the home to any owner. Well, they were quick, efficient and wonderful. They completed the job and I thought was done. Thank goodness for that WARRANTY--To my surprise 5 years later --a few months ago I had to contact them with some evidence of chewing. I am so happy I chose Criter Patrol and WOW--they followed through with that warranty and have helped me through this unpleasant situation of rats. Their office staff, workers, and owner all helped me deal with this and I appreciate their hard work!! When I was an emotional wreck--freaked out about a rat in my house (the stigma of it)...the owner met with me and walked me through everything and actually put me at ease. He was very knowledgable and friendly. He took a lot of time with me and it is much appreciated. I could not have asked for a more thorough, QUICK response to help me through this experience. I am also very happy that they don't just remove the pests, they sanitize and remove the germs left behind! THANK YOU--THANK YOU--THANK YOU to all at Critter Patrol.
Posted: 3/26/2013 • Link to this review
On the reccomendation of friends , I contacted Critter Patrol to deal with what I thought were squirrels in my attic. It turned out to be rats. Quickly, efficiently and CLEANLY the problem was dealt with for an incredible price!! CP is a wonderful organization and there is no need to use anyone else!
Posted: 3/26/2013 • Link to this review
CP has completely rid my home of squirrels! They were easy to work with, very knowledgable, and always took the time to make sure I understood the process and had all my questions answered. I have already recommended them, and will continue to do so!
Posted: 3/14/2013 • Link to this review
Critter Patrol was the first to return request for estimate on rodent services. I found critter patrol very professional with their quick set up in sealing home and setting out traps. They are also very clean and pick up anything they have to move. I found the cost very reasonable. Critter patrol was easy to contact and I would highly recommend them!
Posted: 3/14/2013 • Link to this review
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