I purchased a new service contract with this company at first they would only certify my system for the bronze plan until I could prove that I had the a-coil replaced, which I provided them with a copy of the reciept from another reputable hvac co. they accepted the proof and certified my system for the gold plan. Once again this year I had to call them to come out to repair my system. I was told by the technichian that because I had the a-coil replaced I voided the service contract! They certified my system AFTER the a-coil was replaced! Needless to say I will NOT be calling this company again!
Posted: 4/27/2011 • Link to this review
Cropp-Metcalfe is FANTASTIC!!!!! They are the best!!!! I used Cropp-Metcalfe in my old house for MANY years. They replaced my old equipment with a high efficiency system which saved me all sort of money on my utility bills. When I moved to a new house I had them come out and check the existing system which had recently been installed by another company. They found a number of problems (air leakage, dirty filter, and some others) which they quickly corrected. I have a service agreement and they come out twice a year to make sure my equipment is running right. I have also had them make numerous plumbing upgrades in my home and have also had them install a security system. Like I said...Cropp-Metcalfe is the best and I highly recommend them.
Posted: 7/21/2010 • Link to this review
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