Lots of promises were made about the level of communication we would received concerning my father's care. Once we signed up for Crossroads Hospice care, we quickly learned that all the talk about communication and coming alongside the family was the sales pitch. What we received was a nurse that complained about her workload and a nurse that said she did not notice a change when my father became nearly comatose. We experienced a "chaplain" that would wring her hands when we asked her to give us a call once a week. She expressed concern about "over communication." Really? Ultimately, my father died alone early in the morning. What was the point of hospice care?? For us it was frustrating and added to the stress. Keep in mind - this is a business.
Posted: 1/08/2015 • Last edited: 1/22/2015 • Link to this review
The services we have received to date from Crossroads have been disappointing. From the beginning of placing my father on hospice care the following outlines the negative level of care and service on Crossroads part. At the very beginning they placed him under there care without the benefit of a meet and greet group meeting. This did not happen until he had been under there care for almost two weeks. Without this meeting expectations from us and Crossroads had not been clearly defined. We found out that the head nurse, and CNA assigned to my dad would set their own schedules regardless of our input. A binder left in his room describing the care given to him during their visits never would have the time arrived and time left filed out, so we would not know when they actually were at our home or for how long. Over the past two months they have changed the nurse in charge, and CNA assigned to him three times. This has left a gap in the continuity and quality of personal care given to my father. It appears that Crossroads is nothing more than a "temp" service provider letting its employee's manage themselves.
Posted: 7/11/2012 • Link to this review
Apologies mother dies last night Saturday December 19, 2010 not Friday It is my opinion my mom, Virginia Lee, Canton Nursing Home, Canton, Georgia was neglected in her final hours by this company. My husband called Judy at Crossroads hospice in Tucker, Georgia on Wednesday 12/15/2010. He told Judy, he thought his mother was in her final stages of death and needed extra care and medication to ease her physical and emotional pain. Judy's response "She's not there yet" "It not time yet". Judy did increase her meds per their conversation on the phone, but she never showed up for a physical examination Thursday 12/16/2010, Friday 12/17/2010 or Saturday 12/18/2010 to make a decision based on the facts and not just a phone call. Our mother passed on Saturday evening 12/18/2010 without Crossroad's care, or acknowledgement from her case worker Judy. It took the employee from Crossroads over an hour to get there as she had to drive from her home Newnan, Georgia to Canton, Georgia. I feel if an immediate follow up examination had been done by a qualified Crossroads staff member first thing Thursday morning our mother would have left this earth with the service and the medication necessary to completely ease her suffering and anguish. The experience would have been more peaceful for all of us, most importantly our mother.
Posted: 12/19/2010 • Link to this review
Crossroads Hospice cared for my Mother at Elmcroft of Roswell during late Oct. and November of 2006. Their people are really special. Mom had one regular nurse, and several others who checked on her, too. All of them were great! Most of them lived close by and would come over whenever needed. The Chaplain and Social Worker were also very good. They, and the people at Elmcroft, worked together to make sure that Mom was well taken care of and comfortable during her last days. I would highly recommend them to any family who is looking for Hospice care.
Posted: 6/08/2007 • Last edited: 1/02/2008 • Link to this review
This is an incredible hospice. The people who work for this hospice are so caring and giving. It really feels like they want the best for their patients and the families. This is simply the best hospice that I know.
Posted: 10/20/2006 • Last edited: 1/02/2008 • Link to this review