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Crossroads Shoe Repair

(540) 563-1056

1033 Hershberger Rd NWRoanoke, VA 24012 map it »

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Business overview

Reviews

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Wonderful Place!, 4/15/2010

This store has been in business over 30 years & they are truly exceptional people! They have a wonderful selection of shoes & boots & if you need a repair they listen & try to help you at every turn.... I would recommend this store for every shoe repair need!! Or if you want to purchase a new pair of shoes & boots!! Also they carry Merrell shoes which are hard to find!! Awesome!!

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I wonder if they treat everyone like this, 2/11/2010

I have been going to this place for over four years now for my work boots. Reason for that the people were nice the prices were nice and great repairs.......Well that was then, the owners brother... then had to quit because he went on disability, what a shame. He must have done all the work. Well the old dementia fart thats running the show now is in way over his head.....I took a pair of 165.00 dollar shoes there that we still in excellent shape to have a little clean up work done.....well guess what there magically gone now....the old dementia fart threw them away, thought they were ""trash""....well the sad part is I am not the only one he stated ""Well young man I must have threw them away thinking they were trash I decided I was going to clean up the back and I threw a bunch of boxes of shoes away""....beware if you go there to have you shoes or boots repaired you may never see them again...especially if his dementia kicks in again and he decides to clean up, he may just look at your recently repaired shoes and say oh thats trash....and what did he do about it NOTHING what did he say NOTHING did he offer to do any thing, an apology, a replacement, a discont....NOOOOOOOO!!!!!! nothing maybe he forgot....the same way he forgot to order another pair of boots I ordered..you know i knew he was busy so I gave him a month...I showed up, ""oh I forgot to order them its just been so busy since my brother had to quit and go on disability"" well he went ahead and ordered them right then well at least that's what he said and I asked him if I could have them dyed black ""yea no problem we can do that I will have them ready in a week I will call you"".......Well i waited.....and waited......and waited....yep and I was even stupid enough to wait some more.....so i stopped in went to pick them up ""Oh yea I have them hang on one second let me grab them.....Ummmm.....I didnt have time to dye them can you wear them a month and bring them back and I will dye them then"" Some ex

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Displaying 1-2 of 2

Reviews

by hurleyboy at Citysearch

Wonderful Place!

This store has been in business over 30 years & they are truly exceptional people! They have a wonderful selection of shoes & boots & if you need a repair they listen & try to help you at every turn. I would recommend this store for every shoe repair need!! Or if you want to purchase a new pair of shoes & boots!! Also they carry Merrell shoes which are hard to find!! Awesome!!

  • Overall
  • Quality
  • Service
  • Value

by theywilldouwrong at Citysearch

I wonder if they treat everyone like this

I have been going to this place for over four years now for my work boots. Reason for that the people were nice the prices were nice and great repairs.......Well that was then, the owners brother then had to quit because he went on disability, what a shame. He must have done all the work. Well the old dementia fart thats running the show now is in way over his head.....I took a pair of 165.00 dollar shoes there that we still in excellent shape to have a little clean up work done.....well guess what there magically gone now....the old dementia fart threw them away, thought they were ""trash""....well the sad part is I am not the only one he stated ""Well young man I must have threw them away thinking they were trash I decided I was going to clean up the back and I threw a bunch of boxes of shoes away""....beware if you go there to have you shoes or boots repaired you may never see them again...especially if his dementia kicks in again and he decides to clean up, he may just look at your recently repaired shoes and say oh thats trash....and what did he do about it NOTHING what did he say NOTHING did he offer to do any thing, an apology, a replacement, a discont....NOOOOOOOO!!!!!! nothing maybe he forgot....the same way he forgot to order another pair of boots I ordered..you know i knew he was busy so I gave him a month...I showed up, ""oh I forgot to order them its just been so busy since my brother had to quit and go on disability"" well he went ahead and ordered them right then well at least that's what he said and I asked him if I could have them dyed black ""yea no problem we can do that I will have them ready in a week I will call you"".......Well i waited.....and waited......and waited....yep and I was even stupid enough to wait some more.....so i stopped in went to pick them up ""Oh yea I have them hang on one second let me grab them.....Ummmm.....I didnt have time to dye them can you wear them a month and bring them back and I will dye them then"" Some ex

  • Overall
  • Quality
  • Service
  • Value