I contacted Chip about doing a renovation project on a foreclosure property that I purchased. I had a tight construction schedule on this property with a limited budget. This house had extensive water damage in the ceilings, mold, damaged drywall, needed both interior and exterior paint, hardwood flooring and finishing out a bathroom and closet in the bonus room. I met with Chip and I went over everything I needed done. He was very helpful and gave good suggestions on the best way to fix things. He gave me a proposal to do the job and the price was within my budget and competitive with the other bids I received for this project. After notifying Chip that I would like to use him for the project he had his crew on the job within a week. The entire construction process went very well. Chip would always go the extra mile and take care of things that needed to be done. I would definitely use Chip on my next project and highly recommend him to others.
Posted: 10/17/2012 • Link to this review
I have read the reviews prior to having chip start our renovation and felt very confident we had a great company to perform the work. Chip did a great job re-framing per the drawings. After that point of the process we became very disappointed with the quality and attention to detail. Drawings were not followed for what was needed in the scope of work. Even with verbal review and detailed discussions the scope defined in the drawings was not followed. Drywall work will need to be repaired due poor quality at the joints. Drywall taping was is cracking in almost every location. Painting is literally blistering in few areas due to issue still be established. The new sub-floor that had been installed was squeaking in quite a few areas, had to go back and screw the sub floor down per code requirements. The electrical work was not complete and/or useable, still working to resolve this. The crew was very eager to work and friendly but did not have the experience to create a quality job. I am an experienced person in the construction industry and see poor quality construction every day, the team is not the worst but it may not be to the level you expect. I wish I would of have them just frame the project then hired drywall and electrical separately, it would of saved time and expense. Sorry not even close to a 5 star.
Posted: 10/05/2012 • Link to this review
My mom lives in Brookhaven in the Atlanta, Georgia area. Recently she needed the upstairs bathroom remodeled and the two upstairs bedrooms repainted. There was more work needed on the home but she wanted to start there so my cousin could move in since my mom has difficulty using the stairs. Chip Poss and the Custom Home Improvement team did a fantastic job for my mom. Not only did they do the work planned with excellence, but they were so great that my mom and I decided to let them remodel the downstairs bathroom and the kitchen. Chip came in way under budget. Because I live out of state Chip called me constantly to let me know the next steps he was taking, his recommendations, and to get approval for any changes. My cousin who watched over his progress said he and his team treated my mom's home as if it were their own. My mom wants to adopt him. I could not be happier with the finished product or with the cost. I would definitely use Custom Home Improvement again.
Posted: 3/10/2012 • Link to this review
I didn't look at Kudzu before hiring Chip because he was recommended to us by our real estate agent after buying our house. Now that I'm on the website I see he has perfect ratings and I know why. He is honest, professional, gives good fair quotes, and finishes work on time. We initally hired Chip and his crew to do a couple jobs including a kitchen remodeling, but after we saw the results added several other jobs because we were so happy. During the process Chip pointed out possible improvements to our original request, fixed problems that we didn't even hire him for and never readjusted his initial quotes. We will be using him again in the future and will recommend him to friends and family.
Posted: 10/13/2010 • Link to this review
Chip, when you said you would have our basement restoration and remodeling completed before the holidays, I wasn't sure you would be able to make it. Contractors say things like that all the time just to get you to sign up with them. But, you did it! And let me tell you, it was a huge hit with our family and friends. You were so right, for the space we have the recessed lighting worked best. Maybe too well. Over the holidays my husband, uncles and nephew spent most of the time in the game room you built. My husband loves showing off the new built in bar. It's his pride and joy. I may have to ban the use of that room next year. :-) We are so happy with our new space I can't begin to tell you. I just wanted to thank you for getting it done on time and for coming in under the budget you quoted. I have been recommending you to simply EVERYONE!
Posted: 1/11/2010 • Link to this review
Chip, you can add the Waters family to your list of extremely happy customers. During two separate phases of construction, Custom Home Improvement demonstrated its ability to provide quality workmanship, on time and within budget. Your staff's business conduct was exemplary in that agreements made were always honored and their conduct was always professional. I would recommend Custom Home Improvement as a contracting source based on my experience of sound and realistic communication, dedicated and skilled craftsmen, and good project management.
Posted: 12/02/2009 • Link to this review
I can't say enough about Chip and his team. I needed to remove a wall to extend my family room. I knew noting of retaining walls and such. But, Chip sure did. And his suggestions ended up being better than I had ever expected. Not only that, he came in under the quoted budget. Who does that? Chip does and he will be the ONLY Custom Home Improvement guy I will ever use! Thanks for the great job guys!
Posted: 11/10/2009 • Last edited: 12/02/2009 • Link to this review
My husband and I are really impressed with Chip and Custom Home Improvement because of the quality of work, the extra care, and the amount of time spent to make sure everything is just right. They finished the job on time and under budget. Wow! That was a first for us. There is no other service we will ever use. I plan on telling everyone I know about Custom Home Improvement because these guys are fantastic!
Posted: 9/28/2009 • Last edited: 12/02/2009 • Link to this review
When Chip first told me to read his reviews on Kudzu before I hired him, I wondered how he had received 5 stars from everyone. Now I know. Chip is so professional. He does exactly what he says he will do and he gets the job done under budget if at all possible. If it were possible, I would give him more than 5 stars. Chip did a great job on our new kitchen family area. He arrived on time and gave an estimate on the spot. He got our cabinets at 30%less than Home Depot and Lowes and they look fantastic. He did such a great job that we asked him to also do our master bath. The difference is so dramatic. It really looks awesome. I wouldn't use anyone else for any home repairs, or custom improvement ever! Chip you have earned us as customers for life!
Posted: 8/18/2009 • Last edited: 12/02/2009 • Link to this review
I recently used Custom Home Improvement to fix several issues on my rental house including re-roofing and re-screening a porch. Chip is like having a professional in the family that sees issues and fixes them with your best interest in mind. Great preparation and clean up. Shows when he says he will and completes the job as agreed. He has over 20 years experience and it really shows. Will use him again!
Posted: 6/12/2009 • Link to this review
My husband and I were referred to Custom Home Improvement by a trusted neighbor, so we expected them to do a good job. What we didn't expect was that the owner himself would oversee the job from start to finish. We didn't expect the amount of attention to detail they displayed when installing our windows and doors. We learned so much about windows and doors and how the right ones can really save on utility bills. And that's no joke. Since the replacement, our utility bills have literally been cut in half. Everyone who visits us comments on the beautiful French doors to our patio. Oddly, our doors and windows have become the show pieces of our home. We would have paid more the quality of service and professionalism we got. But, thankfully, the bill was more than fair. Thank you Custom Home Improvement for doing such a great job and for not sticking us with an enormous bill.
Posted: 6/01/2009 • Link to this review
My wife and I had the pleasure of hiring Custom Home Improvement to renovate our home for resale. It was a very involved process that included complete remodeling of our kitchen and two bathrooms with exterior rework for our walkways and wood siding. We asked that it be done in two-months time to put on the market by the first of January 2009. Well, it was an extremely pleasant experience. Chip and his crew were always on time and finished on time. They were extremely professional when handling the job as well as handling surprises. One example was our kitchen floor. We were going from linoleum to tile and it required removal of not just the linoleum and one subfloor, but three subfloors. Chip and his team took it all in stride and did a wonderful job. He also offered advice and assistance in many other ways including many nice added touches to our home that kept us within budget but offered a large return on investment. It was like having an old friend or relative do the work for us. I would not hesitate to use Custom Home Improvement again and my wife and I highly recommend them to others.
Posted: 4/14/2009 • Link to this review
Custom Home Improvement is magnificent! I had Chip come out from Custom Home Improvement just for an estimate to replace my windows. He took great care to demonstrate the features of the new windows, and showed me different parts and pieces of windows. I realized the replacements were a very high quality window that would increase the value of my home, so I went with him. The new windows are 100% uPVC, Energy Star rated, NFRC rated, triple pane, and have an R10 with Krypton gas. They are truly a premium quality product. Chip and his team handle all installation, including clean up. I have done a lot of remodeling over the past 15 years, but I have never been as impressed with any home remodeling company as I have been with this one. I will definitely be using them again.
Posted: 3/11/2009 • Link to this review
Custom Home Improvement really came though for us! They made the house look like new! We have been trying to sell our parent's home for over a year with no bites. Even though the structure of the house was solid, because the outside of the house was worn and needed work, we felt it may be a good investment to have a little work done to freshen up the curb appeal. Because of the wonderful work by Custom Home Improvement we have recently received several bids! And in this economy that is really saying something. Thank you a million times, Chip!
Posted: 2/13/2009 • Link to this review