I ordered our shutters in September as well and we are having the same experience as you. My husband went to the warehouse yesterday and no one was there. We should notify authorities as well as all social media and 11 Alive with their company name as well as the Presidents name. He took our money and never even started the shutters for the people who ordered in September.
Posted: 2/09/2016 • Link to this review
Buyer Beware. We ordered our shutters on 9/23/2015 and paid the 50% deposit that was required - shutter order and measurements taken by Christine Cosby, who is no longer with the company. Check cleared on September 24, 2015. To date, we still do not have the end product. Multiple conversations have been had with Randy since early December with no results. John Horstman, the President and Owner, has not replied to any of my voice mails or emails with respect to providing an install date or refund of our deposit. To this end - hard lesson learned, we will not EVER pay a deposit by personal check. Sad really, especially for small business owners - something has changed drastically with this company as we did business with this company a few years ago without any issues and why we called on them again.
Posted: 1/28/2016 • Link to this review
John and Christine have always delivered exactly what my clients and I are looking for,excellent finish, accurate delivery date and flawless installation.Johns color match abilities are top notch and my clients love Christine. she is well versed in her products and overall knowledge of design and architecture.
Posted: 8/09/2012 • Link to this review
We have been ordering shutters from Custom Shutters by Design for almost 20 years. They are a a solid company with excellent sales and installation service. Always on time, if not early, quick installation and a high quality shutter, AND prices have stayed the same for all this time! We have never had a problem with any aspect of the product or the process. It is rare these days to use a residential vendor that exceeds expectations and does exactly what they say they will do. Highly recommend these great people to anyone!
Posted: 7/30/2012 • Last edited: 8/01/2012 • Link to this review
We have purchased these shutters for two homes over the span of 17 years. The shutters are exceptional, quality is outstanding, service is best we've ever encountered in any service arena! We wanted to change the original color of quite a few shutters when we changed the color scheme of the rooms involved. They did this for us with no inconvenience to us and in a most expeditious manner! What a joy to work with all the people at Custom Shutters By Design! We've recommended their product to numerous people, all of whom have been extremely happy with the product design,the quality and the interface with the people.
Posted: 7/14/2012 • Link to this review
You want cheap shutter's....do not call these folks. These guys are high quality all the way! This company has been in business for many years, which says plenty in these lean times. Quality and service equals longevity!
Posted: 7/09/2012 • Link to this review
We built a home 11 years ago and put plantation shutters on all 29 windows. We absolutely love them! The quality is outstanding. This is actually the 2nd house we've had their shutters in. They are so easy to clean and maintain. I simply use a damp cloth and it takes only a minute to clean an entire window! I highly recommend Custom Shutters By Design.
Posted: 7/01/2012 • Link to this review
First of all there were no surprises. They came out, measured, and quoted me a fair price. My shutters were delivered on time, installed professionally, and looked great. That was sixteen years ago and they still look great! When I got a second home,I called Custom Shutters by Design and had the same result. I highly recommend this product.
Posted: 6/30/2012 • Link to this review
My shutters do their job ! ! ! . They are the centerpiece of my home. My first installation was 3 1/2 inch louvers. After all of the compliments, I had 4 1/2 inch louvers installed on the windows on the back of my home that overlooks a golf course. Thank you for the fabulous job on the paint match.
Posted: 6/24/2012 • Last edited: 6/25/2012 • Link to this review
The shutters are beaufitul. They make all the difference in my den. Scott did a super job matching the stain to my 20 year old stained trim. Everyone I talked to was so very helpful and nice. It was a quick process and they did a great job.
Posted: 9/26/2008 • Link to this review