I've been a customer for awhile and have had nothing but excellent service. I'm not crazy about some of the products they sell, but if I can find what I want, I'll get it there. Most recently they were extremely helpful when trying to get my helmet communicator to work. They took their time, got in touch with manufacturers technical support and managed to solve the problem. I'll keep going back for sure!
Posted: 2/28/2014 • Link to this review
Called Cycle Gear and asked if they change tires and they said yes. I go in a couple days later. When I walk in, everyone behind the counter looks at me like I'm a leper. As soon as I walk up to the counter, the "help" looks at the people behind me and asks if they need help. Of course, they all point to me. The "help" then tells me I have to wait until he helps everyone else. Luckily one of the guys in line told me about Two Brothers down the street. Two Brothers was much cheaper as well.
Posted: 5/03/2011 • Link to this review
I stopped in on Sun. afternoon and was treated the the best customer service I could ever ask for. Brent(employee)greeted me when I walked in,got my sizes and helped me pick out my gear. I bought saddlebags and he helped put them on for me in parking lot. Very nice guy,and knowledgeable. Very friendly.Highly recommened and the selection was excellent too.Prices were just as good. If not in stock they will order for you.Also ther have 100% satisfaction guarantee with is rare to find these days. Will definitly be back very soon, oh I forgot to add,the also have a great sales rack with lots of leather,textile,whatever you are looking for I am sure you can find it here.
Posted: 4/27/2009 • Last edited: 5/04/2011 • Link to this review
I was looking for a helmet so I decided to check this place out. While I was there no one even bothered to say hello or ask if I needed any help. I was there for a while before deciding to leave because of the lousy customer service. They didn't have the helmet I wanted but if they did I wouldn't bother to buy it because of the extreme unprofessionalism.
Posted: 11/03/2008 • Link to this review
I looked allover town, ebay, out of town for this particular gear. These guys didn't have it but got it for me in a hurry! Great service and knowledge. Thanks.
Posted: 8/01/2007 • Last edited: 5/04/2011 • Link to this review